Complaints

This profile includes complaints for Maronda Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maronda Homes Inc

  11 Timberglen Dr Imperial, PA 15126-9267

  
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  Maronda Homes Inc

  100 Maclaine Dr Carnegie, PA 15106-1590

  
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  Maronda Homes Inc

  1001 Fieldstone Drive Cheswick, PA 15024

  
• 

  Maronda Homes Inc

  102 Commodore Drive Imperial, PA 15126

  
• 

  Maronda Homes Inc

  103 Walcott Dr Gibsonia, PA 15044-9455

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding Maronda homes substandard products, installment and craftsmanship. My townhome was built in 2018 and I closed on it Dec 28 2018. In April of 2019 I had raw sewage backing up and was running down my hallway I do my dining room. They had a rag in a pipe outside. The following year the motor on my furnace broke. I then had a problem with my windows 9 of them and 2 inches of ice on the inside of them in the winter. I also have a sliding glass door that was not installed correctly, wont close the whole way and has a 2 inch gap on the bottom. Needless to say I just ordered 9 new windows and a sliding glass door because the cold comes on and my heat is going out. My window works bill is $10,893.00 for a SIX YEAR OLD HOUSE!!! They charge top dollar and use builder grade products and its the luck of the draw who the installer is. I should NOT have to pay for this myself after paying CASH on a $237 THOUSAND DOLLAR HOME THAT IS A MONEY PIT!! I should at least get half of the money returned to me since they do shoddy work

  Business Response

  Date: 02/12/2025

  Dear BBB,

  Maronda Homes is in receipt of this complaint and has been in communication with the homeowner.  We have been able to review this issue with the homeowner on a previous occasions s well and at this time high humidity levels at or above 70% will contribute to this issue when weather does reach single digits or below. We do suggest keeping the home at approx. 45% humidity and this should rectify this issue.  

   

  Thank You

  Maronda Homes

  Warranty Department

   

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  I did read Maronda homes and they are 100% lying!  They did not reach out to me and my house is not humid.  Its at 28% humidity this winter.  They have every excuse in the book and no one from there reached out to me at all.  
  I emailed **** in service and told her she need not respond with her form style email.  That I wanted her to see what she defends with maronda.  
  I have over $10k ordered in windows and a new sliding glass door.  
  not surprising that they send an email that they were in touch with me.  
  Thank you and Ill consider the source! 
  Regards,
  
  ***** *****

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on a new home built by Maronda on 5/28/2024.We reported ac issues within one month for a noisy compressor outside.They made two trips to look at it but it has never been fixed although they insist it ***** works but vibrates and is noisy which isn't normal.They did add freon but it had run with a low charge for weeks before that was done.They are building homes around us but not securing the building materials on those sites.A wind storm last weekend blew multiple pieces of wood into our yard including a ***** which hit and damaged the bottom of our garage door.They will not take responsibility for this and fix it.There is also a window frame which the trim is not plumb on and that needs corrected.I have made multiple requests to the service **** but each response explains why they aren't able to address any issues.I feel all of these requests are reasonable especially within the first 6 months of ownership.

  Business Response

  Date: 02/12/2025

  Dear BBB,

   

   Maronda Homes has received and is in communication with the homeowner regarding their warranty claims.  We are working with the manufacture to review this issue further. 

   

  Thank You,

  Maronda Homes 

  Warranty Department

   

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The garage door was fixed but the window frame and ac have not.
  
  Regards,
  
  ******* Comin

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basement was flooded on November 29 2024. Plumber said flood was not caused by waterline. Water is coming in through the basement wall. We contacted company by email several times and we were promised they would remedy by this week. Have heard nothing else from the company. This is a brand new home supposedly under warranty. We had a rug and other items ruined. We are concerned about mold growth and future flooding as nothing has been done or no one has even showed up to locate what the problem is with our brand new home.

  Business Response

  Date: 02/12/2025

  Dear BBB,

   

   Maronda Homes has received this complaint and has consulted with ServPro. At this time the issue has been resolved and complete. 

   

  Thank You,

   

  Maronda Homes 

  Warranty Department 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle of May our AC unit on the top floor stopped working. We contacted Maronda Warranty Department and they sent someone out a week later. The HVAC company looked at it and placed a sealer in the coils because he was convinced it was a leak and said that would fix it.
  
  That did not fix it. We contacted Maronda again and waiting over a week for a response to find out they will need to schedule time again to have the same company come out. A week later, they came and cut holes all
  Over my office, bedroom, utility closet and found no issue. They determined the issue was actually with the unit outside and recommended we get a new unit.
  Maronda does not agree and is making the manufacture just replace a piece of the outside unit and we were told that piece would be here on 6/30.
  We have not heard back from Maronda. We have called and emailed everyday.
  Finally today( 7/11), we are informed that there was an issue with the piece ordered and we don’t get anything until 7/19.
  
  I want a new unit ASAP. This is enough!

  Business Response

  Date: 07/15/2024

  Dear BBB,

   

   We have been able to speak with the homeowner and at this time do expect the system to be repaired or replaced by weeks end. We have been in contact with our supplier and manufacture and there has been a backorder for parts due to a code change over. This interruption in the supply chain has caused a back up of certain parts. The manufacture has authorized a replacement unit if a part cannot be supplied before weeks end. 

   

  Thank You,

   

  Maronda Homes 

   

  Customer Answer

  Date: 07/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  Thank you for
  forwarding along the response.  
  
  However, I am not
  okay with it as we have been waiting over a month for this part.   A gentlemen 
  from Maronda did call and speak to my husband.  I am not sure why he didn’t call me since my
  number is on the complaint, not his.   In
  the email below from Maronda, there was an important piece of information left
  out;  he also made my husband aware that
  the manufacture is NOT making this part any longer.  I have NO confidence that this part  will fix the issue.  If it does fix it, I do 100% think, the AC
  unit will be broken again in less than a year. 
  
  In my complaint, I
  requested a new unit.  With my house
  being VERY new(built in Nov. 2022), there is no reason that I am dealing with a
  broken AC unit already.  It was been 2
  LONG/ HOT months with NO AC on the top floor. 
  This is NOT OKAY. 
  
  I am asking for is a
  NEW unit before end of week.  This should
  have happened 6 weeks ago…
  
  This should be an
  easy solution for Maronda.   
  
  If they want to keep
  dragging their feet, I would be happy to add pain and suffering, reimbursement
  for my electric bill that has gone up due to my downstairs unit running NONE
  STOP or reimbursement  for the 2 Portable
  AC Units($500 each) that we had to buy for two bedrooms so that my family can
  sleep at night.
  
  Again, all I want is
  by broken AC unit to be replaced.  
  Maronda was been horrible with communication and has ZERO sense of
  urgency on this matter.  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/31/23, responded to Maronda Homes offer $40k flex cash to purchase of a home until 1st wk Sept. Had cash down, no contingencies, pre-qualified & Ready to proceed. Rep & I visited 2 developments; selected home I wanted & the development. Listed price was for w/basement not slab, my choice. Was assured he would get a price. Rep gave me a predicted price based on other models & basement vs slab cost. Chose a lot listed as no extra cost. Rep to get a price on a slab built in location I picked. Sept 2, texted asking for pricing to go forward. Sept 9, received price list of options with no support to proceed.Deadline passed, was told offer extended to Sept 17. Delays, no shows & excuses. finally met end of Sept. home price increased by $20K. + details of flex cash changed. Rep went out of country for a week, progress halted. More delays & excuses on when we could finalize & get price on home with original offer. Tried to see finished home I had chosen, was delayed, put off etc. Finally drove to find & view. While there met district manager. Shared my story; he assured me he would work with rep. Nov 1, still empty promises & excuses. Nov 9, pushed rep hard for answers. I wrote a full proposal with pricing. Was told it was accepted but could not accomplish a meeting to sign a contract. Was pre-approved but required to repeat with their mort co. Another credit hit. Through financial officer, finally learned theie final offer. Price increased by $44k. Contacted rep, he finally sent the proposal. If this had been the price in Aug, I would never have applied. Contacted district manager & owner of Maronda Home in vein. No attempt to explain why denied prices & offers advertised in Aug, or why delayed until the price of the home increased. Lot (no extra cost) increased to $7500. I offered to pay for lot if they honor original offers. There has been no communication. All I ask is that they provide me with the home as advertised. This appears as a bait & switch situation.

  Business Response

  Date: 06/12/2024

  Dear BBB,

    Maronda Homes was able to review this complaint internally and does appear it was all due to a timing issue to complete a contract. There may have been delays on either party, but there was not a contract signed within the parameters or dates of the offer at that time. Unfortunately the offer that the customer wanted was not available by the time we were able to get the answers or information requested. There are new offers the customer is able to utilize or they can meet with one of our sales agents to discuss new opportunities.   

   

   Thank You,

   

  Bob G******

  Maronda Homes 

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I made it clear through texts and calls and visits that I was prepared and ready to sign before the date of expiration. I was delayed by the rep.  He kept telling me his person of contact was NOT returning his request for a price.  He was late for appointments. Cancelled over and over again and just kept blaming Maronda for the delays.  I was avoided when I asked for list of upgrades and help selecting them. By the time I was able to work with him on this it was way past the expiration date.   I asked to visit and see the floor  etc choices and was never granted this.  THERE WAS NO DELAY on my behalf.  This was ignored until the offer expired.  Once it expired you then offered a price on a slab built Sanibel.  But you would NOT allow the rep according to him to have this price while the $40,000.00 flex cash was being offered. Please provide proof of your claim that there was any delay on my part. I met with him on the 30th of August and would have signed a contract that day had I been provided with a price sheet.  For some reason he was unable or unwilling to do that.  

  Again I attempted through contact with your managers to resolve this by obtaining the offer as I was presented with and got no response to my letters and phone calls.  I continue to believe that you should honor the offers that I agree on on Aug 30th.

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** ********

  Business Response

  Date: 07/10/2024

  Dear BBB,

   

  I understand the customers concerns, but there was not a contract completed by the time those offers were up. We apologize for any delays on our behalf or in answering questions during that period, but the contract was not executed by the dead line. There are new sales and offers or incentives that are only good for certain periods that banks or lenders issue but are limited in time. Again, we apologize for the missed opportunity and would encourage the customer to meet with a new sales rep to discuss current opportunities. 

   

  Thank You,

   

  Maronda Homes 

  Service Department

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate the reply from *** *******, Maronda Homes, but disagree completely that the delays that caused me to be denied the terms of the options presented when I applied had any connection to any actions or lack of on my part, as there were NONE. I have emails, text messages and phone logs showing my persistence in trying to sit down to a contract and the excuses, no shows and denials from your rep.  I asked and was denied access to see options on flooring, hardware, cupboards, doors etc.  The clear answer is, I was continually given by the representative, was that Maronda would not give him a price on a Sanibel, on a slab in ****** Woodlands.  No where in the promotion did it state that any model or version would be denied. I viewed a Sanibel under construction in the plan and slab was a clear option on the advertisement.  It was also verified as possible by the rep.  Going forward, I believe Maronda owes me a reconciliation of the terms I agreed to and was willing to purchase under and was denied.  I am still willing to build in this subdivision, with a slab built Sanibel.  I woud be interested in discussing terms that could mirror those I was originally offered.  My only restriction is that I not have to meet or negotiate with the *** that mishandled this.

   
  Regards,
  
  ***** ********

  Business Response

  Date: 09/30/2024

  Dear BBB,

   

   We apologize to the homeowner for any of the miscommunication or lack in response to the customers questions during the sales period. At this time there are other offers and incentives, and the customer can meet with any of the sales associates in any of our communities to discuss these options. I am sorry we may not be able to offer the same packages or program incentives at this time. 

   

  Thank You,

   

  Maornda Homes 

  Customer Answer

  Date: 10/18/2024

  After  a phone call (October 18, 2024) from ****** and the district manager, ***, from Maronda Homes, there was no attempt to rectify the Bait and Switch that was done to me when I agreed to a contract with pricing and incentives that were posted on the internet, agreed to in meetings, text messages and emails. .  He kept repeating that he was willing to meet with me now to sell me a home but the price would be the currant with no flex cash which was in the original agreement. He was not willing to honor any part of the contract that I was denied.  His pricing would be +$50,000 more and had no intention of making any sacrifices in regards to the bait and switch that I was given. He had no explanation as to why he did not respond to my calls and letters from November of 2023.  I can not recommend this builder.

  ***** ********

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  After  a phone call (October 18, 2024) from ****** and the district manager, ***, from Maronda Homes, there was no attempt to rectify the Bait and Switch that was done to me when I agreed to a contract with pricing and incentives that were posted on the internet, agreed to in meetings, text messages and emails. .  He kept repeating that he was willing to meet with me now to sell me a home but the price would be the currant with no flex cash which was in the original agreement. He was not willing to honor any part of the contract that I was denied.  His pricing would be +$50,000 more and had no intention of making any sacrifices in regards to the bait and switch that I was given. He had no explanation as to why he did not respond to my calls and letters from November of 2023.  I can not recommend this builder.

  Regards,
  

  
  ***** ********

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I are experiencing a HORROR STORY uncovered in our new-build home in Canonsburg, PA in the Magnolia Ridge plan. We have major water damage, which lead to TOXIC MOLD exposure. This issue has occurred because of CONFIRMED & ADMITTED workmanship and installation errors with the Roof/Siding. My wife, 2-year-old Son and I have experienced SERIOUS health issues in the past 3 years, which has led to us discovering Toxic Mold exposure that has been caused my continuous water intrusion.
  
  We have 3 contractors, Structural Engineer and proof via testing of build quality defects, which has caused SEVERE symptoms to our baby (Chronic infections, Congestions, Itchy/watery eyes, Atopic Dermatitis, Seizures etc.) in addition to toxic levels of formaldehyde in the home confirmed by Physician testing, IEP testing and multiple experts. Due to these issues, we have become displaced and in temporary housing (couch surfing, hotels and apartments) for over 2 months! We are being strung along and hung out to dry by Service Department for months and are facing major expenses of remediation, repairs, replacing contaminated belongings and extensive medical bills.
  
  Maronda admits to incorrect installation of flashings, including ice/water barrier and drip edge on roof. Upon numerous inspections, Maronda Service Director Robert G****** maintains that although the roof installation is incorrect, they believe the Moisture we are seeing is caused by condensation and "normal". The lack of empathy, negligence and the severity their "mistake" has caused is egregious! They state they are willing to "fix" (patch) the roof, which is a subpar fix and have been dragging their feet on anything to remedy the interior, including all personal belongings that are now contaminated with TOXIC MOLD! We are now immuno-suppressed and very sick as a result of their negligence, and the idea that they will "seal where any condensation issues are happening and repaint" is LAUGHABLE!
  
  STAY AWAY!

  Business Response

  Date: 01/29/2024

  Dear BBB,

   

   The customer no longer lives at this residence. The home has been repaired and sold by the homeowner. 

   

  Thank You,

  Maronda Homes

  Warranty Department. 

  Customer Answer

  Date: 01/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I was forced remediate and reconstruct the home on my own dime, then sold it due to financial ruin and confidence in home build quality. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The wood laminate flooring is separating at the seems throughout our first floor. Expansion/contraction of this type of flooring is reasonable at the walls. Our Maronda home warranty was good for 1 year covering craftsmanship, which has in fact expired. However, this type of misinstallation of a key component of the house should not fall to the homeowner after 3 years in the residence. Maronda’s response is to push the planks together which is impossible in an interlocking floor system. It would need pulled up, recut, reinstalled and completed. The planks should never separate individually in an interlocking system like this. They addressed humidity and the time of year as the cause. It is a false statement and goes against the proper installation of allowing for expansion and contraction at the walls not the individual board seams throughout the floor. They are using their own language to discredit that the floor is in fact improperly cut and locked into place. I’m their solution they said push the boards together and push them under baseboards. None of those things can be done without professional installers taking the flooring up which I as the homeowner will not and should not have to do after 3 years. I have consulted several flooring companies that said a wood laminate floor properly locked in place would be warranted for 10 years or 15 or even 20 and that the individual planks should never separate.

  Business Response

  Date: 01/29/2024

  Dear BBB,

   As the customer has stated the warranty for the flooring through Marodna is for 1 year. Due to the age of the home the customer had been told the flooring is not under our warranty but may be under the manufacture warranty as explained in the warranty guide. The homeowner can file a claim through hew manufacture and we can assist if needed. It does appear that the locking mechanism is broken which may be covered by the factory. We will email the homeowner as well with this information. 

   

  Thank You 

  Maornda Homes 

  warranty Department. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I start, I was told that someone from Maronda Homes will reply to this complaint saying that’s it’s completed or dealt with, I can assure you that it’s not unless I take this off or remove the complaint.
  
  We moved into our house Nov 2020. Per the contract there would be swells (1) between the house and also topsoil (2) used on the yards.
  
  (1) there are no swells between the yards. I’ve spent over $25,000 which consists of 2 French drains and a wall in the middle of my yard to control this water.
  
  Maronda’s first solution was to put a dirt pile mound from 6 feet into my neighbors yard to the middle of my back yard. This obviously didn’t work and the water flowed right through it. Their second solution was to dig a ditch 2 feet deep and 3 feet wide from 6 feet in my neighbors yard (half way from my house to the back yard) to the middle of my back yard. The landscaper that came told me “you better ******* like this because we’re not coming back”. I have pictures of this and look horrific.
  
  I have spent $25,000 in trying to reroute the water which still hasn’t worked due to no swells between the yards.
  
  (2) per the contract, topsoil was to be used in on the yards (yes per the contract). The landscaper that was used did not use any top soil but decided to try to “create topsoil” with a machine. Clay will always be clay. This has resulted in boulders being exposed, and once again more money. Total of roughly $1,500 in dirt and grass seed.
  
  Contract was not upheld.

  Business Response

  Date: 07/13/2023

  Dear BBB,

   *** ******* home was built and completed in 2020, and at that time a starter lawn was completed after the build. The lawn has been reviewed by project managers on a few different occasions. In July 2021 work was performed on the lot and areas of the yard were re-graded as the homeowner states. From that time the homeowner has added retaining walls and changed the grade that is contributing to the current water in the yard, as well as added drains of his own. We have attached a copy of the starter lawn, landscape, and grading information for reference that is included in the homeowner's warranty guide explaining the starter lawn and soil that explains the maintenance of the lawn and homeowner responsibility. At this time the lawn and grading is homeowner responsibility due to the age of the home which included a 1-year warranty, and the changing of the grade by the homeowner. The water is currently draining to a point where a wall and grade change was done as shown in the included picture provided by the homeowner. 

  Thank You

  Maronda Homes LLC.

  Service Department

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Attached was Maronda Homes solution to resolving the water which is why I had to spend $35,000 of my own money. PER THE CONTRACT, 1. Topsoil and seed have been applied according to the most accepted standards and at a time when weather conditions permit. Maronda Homes cannot, however, be responsible for adverse weather conditions occurring after the lawn has been planted or after your taking possession (whichever comes later). In case of serious washouts by storms or excessively heavy rains, Maronda Homes will furnish, one time only, additional topsoil and seed, but no labor, in order that you may repair any damage.

  **To note, NO TOPSOIL WAS APPLIED. None was applied.

  For Maronda to claim the retaining wall that HAD TO BE PUT IN BECAUSE OF THE AMOUNT OF WATER (Im not going to just spend $35,000 to put a wall up for fun) is the reason why the water is there is a typical cop out and an unacceptable answer. See picture for their solution as they saw how much water comes into the yard.

  Completely an unacceptable answer from them.

  Theres a reason this company is being sued all the time and has so many complaints.

  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  We need help with finishing the warranty claim we submitted for our foundation wall that needs to be replaced. We got all the work done finally last week after it being 15 months into the initial claim we submitted.
  
  Summary of the warranty claim last year:
  February of 2022, we filed a claim for one side of the basement wall since we figured out the wall was around 2 inches off center in several places and looked like it was caving in on one spot. We were told to go to the warranty company but after a month they claimed they wouldn't cover damage done from construction.
  
  Maronda sent an engineer out in June of 2022. The engineer concluded that the wall that was damaged on one side of the home in our basement was from construction. He thought it was likely when the dirt was being backfilled the wall likely got hit.
  Maronda told us to hire another company to do the work, we hired Ram Jack and forwarded the quote, and got approval from Maronda. Ram Jack's started the work in the end of January and Maronda sent us the money for the work. While the work was being done Ram Jack noticed the Exterior Veneer bricks were not on the initial quote and was told it would be $2500 more to do the Exterior Veneer bricks.
  
  I sent the new quote for the Exterior veneer bricks of $2500 to Maronda, was told they would investigate sending us the money but was told after they investigated it a few weeks later that they would only pay $1200 of the $2500 since it wasn’t part of the initial quote. We feel this is a breach of contract since Maronda claimed they were going to pay us the full amount to have the repairs done. We need help with having this investigated before we file legal proceedings to have the money paid for the warranty work. This was out of our control, we told Ram Jack to put everything in the initial quote, but that part was missed by Ram Jack. Maronda told us because it wasn't on the initial quote that they wouldn't pay us $2500.

  Business Response

  Date: 06/28/2023

  Dear BBB,

   After review Maronda Homes does agree in part with the customer. Maronda Homes did allow the customer to have an outside contractor correct the work due to the time frame Maornda would be able to get contractors on the job. We also agree that the we did ask for a full and complete quote for the job , excluding the yard work and foam board install. The quote was given to us as a full and complete repair estimate in which Maornda agreed to reimburse the homeowner those costs, and a Settlement Agreement and Release had been completed and signed by both parties. If the contractor failed to give a full and complete quote the customer would need to settle with the outside contractor. A copy of the settlement and release can be forwarded to the BBB with the permission of the customer or requested. The customer would also have a copy of this agreement should they choose to allow it for your review. At this time Maronda Homes does not agree to the 2500.00 reimbursement. 

   

  Thank You,

  Maronda Homes LLC

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  We hired Ram Jack to the work since Maronda was trying to do anchors instead of replacing the cracked walls.  Maronda agreed to pay for the costs of the work for the outside contractor.   We would have preferred that Maronda did all work but was forced to use an outside contractor.

  I also asked if Maronda would take care of any added costs if something like this happens as I brought this up before hiring an outside contractor and we were told we would not be liable for any costs and it wouldn't be a problem.  This is why what we are being told does not make any sense at all.

  The Outside contactor: Ram Jack I told them multiple times to put everything on the quote as you requested so everything is on one quote so we did everything we could to make sure that was done.  Ram Jack contacted me a few days after starting the work that they forgot to include the costs of the outside brick Veneer.   This isn't on the homeowner to pay for the costs, this is part of the warranty we were given by Maronda.  It should not matter if there's something missed on the initial quote, and this isn't the homeowner's responsibility when it's not the homeowner's control.  All that matters is the final cost once the project is done, requiring the homeowner to hire an outside contractor then being told you won't cover some of the costs is a breach of contract with the warranty we were provided whenever we purchased our home.

  Failure to pay for the remaining repairs will require us to take further legal action against Maronda Homes to recoup the costs that is part of the agreed upon warranty work.   The contract we signed is just for the costs we were quoted initially; it doesn't void any additional costs that was missed as part of the initial quote.

  Please contact us back to work on this further, I would prefer to have someone call me as I can never get a hold of anyone when I tried calling multiple times.

  ********** is my cell number, please have this matter resolved.

  
  Regards,
  
  
  
  ******* * ******** *******

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new townhome from Maronda in August 2021. In September 2021 I contacted them through their customer service regarding this issue as it should be covered under warranty, I have an air flow issue on the second floor and there is barely any heat/a/c coming out of the registers. This causes my second floor to be much hotter or colder depending on the outside temperature. I also have small children who are either freezing or sweating in their bedrooms. The temperature is typically 10-15 degrees different upstairs than on the main floor where the thermostat is. When I originally reached out to Maronda in September 2021 they sent an HVAC company to perform a diagnostic test. I was never contacted again after the diagnostic was completed. I also hired an outside HVAC company (that I paid for) to perform a diagnostic test. They concluded that the units are the appropriate size for the space but did confirm to me there is an air flow issue on the 2nd fl. I have reached out to Maronda's customer service dozens of times in the past 1.5yrs, asked to speak to a mgr and no one contacts me back other than to say yes, we have your open service ticket. I want to what they are doing to resolve my issue, and I want to know when the replacement/repair will be done. Their silence is unacceptable.

  Business Response

  Date: 04/03/2023

  **** **** *****

   

    Maronda Will have someone reach out to the customer to review in the next 48 hours. I show that a repair was made 9-13-21 and was complete. We will follow up with customer to review and determine if a warrantable claim needs to be opened. 

   

  Thank You,

   

  Maronda Homes

  Service Department. 

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Maronda sent someone today who was only here to ensure that it was installed according to their specs. No repairs have been made and the issue still exists. I purchased the home directly from Maronda in August 2021 and in September is when I contacted their customer service for a warranty claim. One company came out to do a diagnostic in maybe September or October of 2021 and no one has addressed my issue until someone came today. He performed no work. Maronda is well aware this issue exists. My understanding is that there are upwards of 70 or 80 homes that are on a list with the same issue. Until they make the necessary updates/repairs this issue is not resolved.
  
  
  
  Regards,
  
  
  ***** *****

  Business Response

  Date: 06/28/2023

  Dear BBB,

   

   There is not a list of homes needing a specific repair or part. Our records do show that in 9-13-21 repairs to the ductwork and HVAC system were made. We do not have a complaint from the customer after that. We are reaching out to the customer this week to evaluate her claim and assist if needed. 

   

  Thank You,

  Maronda Homes LLC.