Complaints

This profile includes complaints for Scully Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scully Company

  801 Old York Rd Ste 100 Jenkintown, PA 19046-1600

• 

  Scully Company

  2058 Maple Ave Ofc A1-5 Hatfield, PA 19440-1401

• 

  The Village at Wethersfield

  79 Village Dr Wethersfield, CT 06109

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former tenant at *************. A few months ago our neighbor let us know that there was a mold infestation in her apartment to the point it was found in her blood. The apartment complex never told us anything nor did they check our apartment. A month or so before we left, we found mold all over our things in the garage. That is how it started with our neighbor. I sent pictures to the complex and nothing was said or done. I also let the complex know that they hired a fraudulent parking company that has been in the news for not following the laws of the state and ticketing when not necessary. Again, they never said anything after my email. They also gave us 60 day notice on the 60th day and when asked questions we were ignored by email. I have never had so many issues with a place. I have everything documented and in email. I also contacted them to see about the security deposit back but apparently there were things that needed fixing although I did patch up the walls with any holes and an ozone charge which if that was for mold I dont believe we should have been charged as nothing was ever done nor addressed with us.

  Business Response

  Date: 11/17/2023

  Dear *******************,
  I am surprised at your allegations since the office staff and maintenance were in communication with you or your husband during your stay at *************. Please understand that we avoid disclosing any information from another apartment to our residents; however, rest assured that we have proof from an expert third-party vendor that there was no microbial growth in the unit below yours as of June 2023.  Our records show that we received your work order on 6/22/2023 about mold found in your laundry room and responded on the same day.  Your husband was home and our maintenance staff showed him that the substance behind the dryer (depicted in the picture) was laundry detergent or baking soda residue, then they cleaned it. No other work order with a similar request was entered during your tenancy with us.
  
  As you know, parking is a valuable amenity, and it is important for us that is well-regulated.  Please be advised that PPM is a registered corporation in the State of Florida that helps us enforce our parking policy.  Its staff is allowed to issue citations because we are private property.
  
  Earlier this month, during a telephone conversation with our assistant manager, she notified you that because your renewal letter reached you 60 days from your expiration date, no insufficient notice charge was added to your account.   It is our practice to only charge damages when they are outside of the normal wear and tear of the unit such as items or trash bags left behind. Although you attempted to repair holes in the wall, the patchwork was unfinished and had to be redone.  Lastly,  we utilized the ozone machine to remove from the apartment the strong odor left by your 2 dogs.
  

  Customer Answer

  Date: 11/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  I am rejecting this response because: I brought to the attention of the apartment the mold found in September. It was never addressed with us. Please see the pictures along with the email sent. I was not referring to the incident in June with what we thought was mold.

  The parking issue, photo attached, was something I brought up with ***** as well but never received a response afterwards. I understand your staff is not issuing tickets, however, this company has over 800 complaints on the Better Business Bureau and has lawsuits because it is issuing tickets when it was not supposed to. 

  Regards,
  
  *************************

  Business Response

  Date: 11/17/2023

  I looked through *****'s email and she did not receive the garage pictures in September. I also checked my email and don't have this request from you.

  Attached are all the work orders submitted by you using the resident portal and I don't see a request for service in September.

  Furthermore, the garage is not climate-controlled.  As stated in the lease agreement, house rules and regulations:
  Resident acknowledges that the garage is not intended as a living or storage space other than for operable motor vehicles as stated above.The garage is therefore not heated, air-conditioned, or climate controlled. The Resident will not make any modifications or alterations to heat, air-condition,or climate control the garage nor repurpose the space for any use other than parking operable motor vehicles

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be what it is as they will not admit fault for anything. Please close it out. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security deposit not returned within 30 days as per lease. Office manager did not change forwarding address when it was given to her on 3 different occasions and told me that I never provided her with information. I have email proof. Tried calling office several times and emailing with no response until 2 days ago. Saying check wont be issued until 9/10 when I should have had the check no later then 8/21. Emailed saying that is not fair due to their error and that Im willing to pick up the check. Now saying wont have a check cut until 8/31. Not good business practices considering this is her error and she would not return my phone calls to try and resolve the issue earlier.

  Business Response

  Date: 09/06/2023

  There was a mix-up with ************************************* forwarding address and this error was not discovered until ************************************* contacted our office on 08/23/2023. We immediately started the process of getting another check issued to *************************** and we provided continuous updates to her. *************************** picked up her refund check from our Leasing Office on 08/25/2023.
  

• Initial Complaint

  Date:09/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I love in a town house own by sculls company the name is ************* one of the we rented it is because we wanted a driveway we have 2 cars and need the space , recently we change one of our cars and for private reasons we put it under my daughters name I went to the ************* office to activate my resident decal (I've been living her for almost 3 years ) the person who took care of my asked me for my car documents went to the Manager and come back to say I can’t have my decal because the car is not under my name , the Manager never show her face did not try to help just plain and simple “is your problem” answer was all I received. This lady never help out I had issues before with people coming from the street not from the community, who como to the basketball court parking there cars blocking my entrance , littering and using offensive language and every time any of the neighbors try to reach her by email going to the office calling etc she never answered I know her name is ***************** because she send generic emails never ever take any action to solved any problems. So now I signed a contract for a year and don't have a place to park my car that I need to work.

  Business Response

  Date: 09/16/2022

  Parking is a valuable amenity in our community, and it is important to us that it is well-regulated and enforced. The new rules that became effective August 24th,2021 are designed to provide fair parking for all residents and guests. More importantly, we are monitoring the number of cars on the property to ensure safe traffic flow especially when it pertains to emergency vehicles. All residents were notified of the new enforcement 30 days in advance with a letter to each door as well as via email.
  We diligently take care of our residents to the best of our ability and as such, we try to advise them on how to find a solution to their issues. It is documented in ******************* file on multiple occasions that she has reached out via email with other issues that have been resolved.  For example, on February 2021 she reached out about a homeless man using the common areas of our community. **************** was notified that police were called, and the man was detained for trespassing.  On two occasions she reached out in May 2021 about people playing on the basketball court late in the evening, on both occasions we responded via email to advise her that our courtesy guard escorted them out and made a report of the incident.  We also adjusted the light timer to turn off earlier than 10 PM.  Lastly, in June 2021, she emailed about her dryer vent not being serviced on the day stated in the notice to enter.  We emailed **************** letting her know that was not given access by her daughter who was sleeping at the time the vendor visited.
  We apologize for the inconvenience; however, we are unable to make an exception to register ******************* daughters vehicle as a resident vehicle because her daughter does not reside at *************.  Per our policy, we cannot register as a resident vehicle a car whose registration does not reflect one of the leaseholders names.
  
  Sincerely,
  
  Jill G******
  Regional Property Manager, CAM
  Office ************
  Scully Company
  

  Customer Answer

  Date: 09/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  They rented me a house with parking space for my cars that's the car I am using and I have never failed to paid rent, the noise and the offensive language keep on happening in the basketball court , the littering too, outsiders keep on parking in the fire lane without consequences and we that live here can't! 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 09/19/2022

  Parking is a valuable amenity in our community, and it is important to us that it is well-regulated and enforced by a parking enforcement company. Per the lease agreement, all vehicles must be registered with the management office. Because ************* has had issues with an abundance of vehicles that have not been registered with the office, we adopted new rules that became effective on August 24th, 2021. More importantly, we are monitoring the number of cars on the property to ensure safe traffic flow especially when it pertains to emergency vehicles.  All residents were notified of the new enforcement 30 days in advance as required per the lease agreement with a letter to each door as well as via email. Because the vehicle you are trying to register belongs to a person that does not reside or is listed on your lease agreement, this is why you have not been given permission.
  
  We diligently take care of our residents to the best of our ability and as such, we try to advise them on how to find a solution to their issues. Residents have been provided the security company contact information for concerns that happen after our office hours. Residents are also encouraged to email pictures or send videos of people breaking the rules so we can address the concerns if the person(s) can be identified as a resident of *************.  
  
  Sincerely,
  
  Jill G********
  Regional Property Manager, CAM
  Office ************
  Scully Companyell us why here...

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at The ******* a Scully company property since the beginning of the year. A few weeks ago we reported a faulty door seal on our back patio door. The next week Scully had a team of contractors refinishing, resealing, and painting out patio. Well i had a medical emergency because the faulty door seal sucked in that industrial grade chemical toxic vapors into my apartment. After 3-4 days they contracted an environmental firm (******* consulting) which came in for an AQI reexamination and report. After the initial report they had a company professionally aerate the apartment. We were fine reentering the apartment if they cleared up the vapors and provided proof. They tested the unit again from the same firm and cleared us to enter after 3 days of aeration. Now they are refusing to give us a copy of the report. This is outrageous and they will not give any information on the contractors. Please help.

  Business Response

  Date: 07/11/2022

  Scully Company contracted ******* Consulting (Environmental Health and Safety Services) to perform an air quality test in the residents apartment due to complaints of a noxious odor. A test was performed on July 5,2022. The following information was provided to the residents by both Scully and ******* Representatives.
  
  Immediately upon entrance, no chemical type odor was observed. No odor was observed on the exterior balcony. The subject area was unoccupied at the time of the inspection. During the assessment on July 5, 2022,total volatile organic compounds were below the recommended limits in all tested locations. ******* has no further recommendations at this time.
  
  The residents contested the findings and ******* Consulting sent an email to ********************* stating "I am able to tell you that nothing erroneous, unethical, or illegal has occurred with regard to your specific concern about occupancy."