Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Roto Rooter

  115 Sann St Johnstown, PA 15904-5805

• 

  Roto Rooter

  PO Box 444 Johnstown, PA 15907-0444

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ripped off by Roto Rooter for *******. The plumber DOM cut a sewer pipe in my basment before bleeding the pipes and didn't drain the pipes befor cuting. Everything poured out on the floor. Then he refused to clean up the mess. He stated that wasn't his job and " I don't clean up s***". The plumber DOM didn't even clean up after himself. he left his dirty gloves, cut old pipe, left over new pipe, blades he used to cut the pipe, his measuring tape ect. We had the option of cleanig it up ourselves or paying a couple thousand for a cleaning crew. After he left and I went to take a shower and got a vocano of water shooting from the toilet because of the air that was in the pipes. After trying to clean the sewage in my basement all weekend, I did call Roto Rooter twice and eventually spoke to a manager who had an attitude and grudgingly sent a cleaning crew. But, they had strict instructions on how much they were allowed to clean up and to not move anything during the cleaning process. To top it off the original problem was never resolved. I just paid a local plumber ******. He stated that the drain was just clogged. He snaked the drain and the problem is sloved. That was all it needed. The plumber from *********************** stated that if there was a crack where DOM said there was, only about 2 maybe 3ft of pipe at most would have been need to be fix this. BUT, only after the drain had been bled and cleared. Roto Rooter DOM cut out and replaced 8ft of pipe, did not clear or bleed the drain first and left us with human waste all over our basement for us to clean up. All that was really needed was the drain to be snaked out and maybe a small piece of pipe. I feel they cheated me out of ******* to sell a more expesive job, left us in a biohazard, and didn't even fix the problem they were called for. As you can see on the invoice I was charded for a camera inspetion. DOM said it was clear. ******* showed it was very clogged and cleared it.I want to be reimbursed *******.

  Customer Answer

  Date: 11/21/2024

  Hello,
            I should have mentioned in the first sentence that the reason Roto Rooter was called was to simply unclog the pipe running from my grinder pump. This explains a lot about the upset and frustration. Could this be added?
  
  Thank You,
  
  ****** ***

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April had got flooded with sewage in cellar, found breakage, got them to repair it for *****. Then took them 2 months to come back and fix my yard. Now 10/5 again cellar was flooded with sewage water, called them the lady told my husband no technicians available till Monday. Which they advertise 24 hr service. Then I called a few hours later and the lady told me the technician is already on a job and he's got a few more to do, no one can come out till Monday. Told he schedule me for Monday. Had took spend extra money for another ******* to come out and at least get water down. Call on Sun 10/6 to confirm my appointment, since now I have to call of work, to see what time. The lady said she has no record of that appointment. Did make an appointment for Monday. But I missing a day of work, cause now I have to wait till they come.