We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Service

Joe Mays, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to state that the shop entrusted with ***airing my vehicle grossly overestimated typicality to ***air my car. On ***** the wheel fell off of my car while i was driving on the interstate. I was towed to Joe Mays Towing and Repair. My adjuster said a **** *** would visit the shop to determine if they could do the ***airs and the shop claimed to be able to make the ***airs, the work was accepted by Joe Mays, cleared by ****, and it took over 2.5 months to complete ***airs. Working with Joe Mays with insurance and the mechanic that was approved to do the work has been a nightmare every step of the way. The shop did not contact me for months while the ***airs were being done and refused to submit extra work through the proper claim channels, lied to me about what the cost out the door would be, and then allowed me to drive off of their lot in a car that was not ***aired. All of the work they had done on the brakes is faulty. I had it diagnosed at another shop to determine what was wrong on 11/30/24, three days after leaving Joe Mays. I was informed that several parts of my brakes are missing and/or incorrectly installed rendering the car unsafe. Upon deeper inspection of the work they claimed was finished, we found that my entire emergency brake system had been removed from the car and never reinstalled. Joe Mays overcharged insurance, let me be without a vehicle for months, and purposely misinformed me and **** at every stage of this claim. The diagnostics indicate that as a result of poor workmanship/installation, my car now requires a new set of brakes since the install malfunctions have destroyed the new parts. They also ***laced my battery with a dead one, and attempted to charge me for that. I do not trust them or their ability to ***air vehicles. The work that was done has effectively destroyed not only my driver-side rear axle but both my rear tires and brake system. I want my money back and for them to be held accountable for gutting my vehicle.

Joe Mays, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.