Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to agree on a refund of contract cost as final settlement. We did reach an agreement of refund of full contract cost. The only issue for refusal was when and how refund will be made. My proposal was to pay by company check before the middle of September. Mail to ***********************************. Fort Collins CO. . ***** Prof. *******************************

  Business Response

  Date: 09/06/2023

  Pro-rated refund will come right away.

  Customer Answer

  Date: 09/06/2023

  We have been trying to agree on a refund of contract cost as final settlement. We did reach an agreement of refund of full contract cost. The only issue for refusal was when and how refund will be made. My proposal was to pay by company check before the middle of September. Mail to ***********************************. Fort Collins CO. ***** Prof. *********************************************************************** ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************

  Business Response

  Date: 09/08/2023

  Being sent. 

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the extra vehicle protection for my daughter with her new ***. It was to cover the entire drive train and other items. The coverage was for the first three years. She had some factory recalls and took the car in for service and the clutches in the transmission were bad. Concord denied the claim and stated the transmission was covered but the clutches were not. This is unreasonable as the clutches are inside the transmission and are part of the drive train. They should refund me my purchase amount and end there scam.

  Business Response

  Date: 09/05/2023

  Hi. Please call customer service to process this for you. We can either help you towards the repair or refund you. 

  Thank You

  Customer Answer

  Date: 10/03/2023

  I reached out to concord as they requested in the response.

  they are still unreasonably stating that the clutched are not covered by the policy.

  a manger is suppose to call me back.

  i re-stated the coverage I purchased and was told is all the drive train was denied when I placed a claim.

  they spent no money on me per the policy and I only wish to have a refund as stated in there response 

  Business Response

  Date: 10/17/2023

  We dont have a VSP number for this name. Can they provide the VSP#? We are happy to issue a refund right away. Thank You

  Customer Answer

  Date: 10/17/2023

  Here is the requested VSP number

  *******

  Business Response

  Date: 10/18/2023

  The clutch is excluded in every plan in America as it wears out naturally over time. Also, your plan expired, however, we will have someone reach out and offer you a courtesy. Thank You

  Customer Answer

  Date: 10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I was specifically told all of the transmission was covered with complete drive train coverage. The response that you do not cover parts that wear out is unacceptable as ALL parts wear out.

  This is simply a bate and switch scam and I received no service and nothing but a run around the entire time and all I want is my money back. This appears your never going to settle so let the buyers be aware of your business practices
  
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended car warranty, called a "vehicle service program" with Concord Auto Protect. I have had two separate repairs performed on my car, at an authorized car dealership service center, with their approval, and have not received reimbursement for either of the repairs, which total $3,077.67.The claims were submitted in full detail within days of the subject services The date of the repairs are March 24, 2023 and April 27, 2023 (repair records part of the letter, attached). My husband and I have placed more than twenty phone calls to Concord asking for payment, with no result. Please see the attached letter, sent by my husband on my behalf, which details each claim and the efforts made to be reimbursed. Concord has not responded to the attached letter. I would be appreciative of BBB's assistance in this matter.

  Business Response

  Date: 08/23/2023

  We have approval for everything that was covered and are ready to pay. It was approved to be paid to a shop for the work and we are sorry for the confusion. We also approved a courtesy on another claim that we are happy to pay for, even though its not a covered item. How would they like the payment? Can they reach out to ***** at extension *** or ******* at extension *** or E-mail *********@concordautoprotect.com.

  Sorry and thank you. 

  Business Response

  Date: 08/23/2023

  We have approval for everything that was covered and are ready to pay. It was approved to be paid to a shop for the work and we are sorry for the confusion. We also approved a courtesy on another claim that we are happy to pay for, even though its not a covered item. How would they like the payment? Can they reach out to ***** at extension 824 or ******* at extension 801 or E-mail ***************@concordautoprotect.com.

  Sorry and thank you. 

  Customer Answer

  Date: 08/23/2023

  Hello,

  Please confirm the amount that will be paid of $3,077.67.  Please send payment to ****** account:  ************************ within 24 hours or state how and when payment will be made.  Thank you!  

  Customer Answer

  Date: 08/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Please confirm the amount that will be paid of $3,077.67.  Please send payment to ****** account:  ************************ within 24 hours or state how and when payment will be made.  Thank you!  

  Regards,
  
  ***********************

  Customer Answer

  Date: 08/29/2023

  Concord has failed to pay me as they promised to do in their 8/23/23 BBB response.  Specifically, in the response, they requested that I call or email to arrange for immediate payment of both outstanding claims.  I never received an answer to my email or a return phone call, both made on 8/23/23.  Yesterday, 8/29/23, I spoke and corresponded by email with a Concord representative who said that the claims would be paid by ****** by the end of day.  I have not received payment.

  Concord's BBB reply, alleging that they would immediately pay my 2 policy claims, was clearly merely a distract and delay tactic. I have researched the company's BBB history and see that there is a pattern of refusing to pay policy claims that they have previously approved.  They have no intention of paying my claims.  Concords 8/23/2023 BBB response was designed to do one thing and one thing only:  to persuade any shopper reading the complaint that they are not a fraudulent company.   Not only are they taking advantage of me, they are taking advantage of the BBB system to paint themselves in a good light and mislead potential customers.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this warranty on 12/31/2021 and when I purchased it they called me alot, awnsered the phone, returned calls immediately, and awnser calls immediately but as soon as you pay them $1675.00 of your hard earned money then you try to call them and they are not in a hurry to reach you back and had the nerve to say they will contact me within 24 hours no matter if your car is drivable or not. This is not ok with me. I need them available just like they where when I purchased the warranty coverage.

  Business Response

  Date: 08/16/2023

  Perhaps it was after hours. I don't see a claim open or any request at all, but we will follow up right away. 

  Thank You

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 08/16/2023

  I'm satisfied with ******* from the company response saying that they will assist me in getting the items fixed.  Thank You satisfied ?? 

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reference to ********. Concord Auto Protect offered to refund the money for my extended warranty as a result of the BBB's work. Thank you, the amount was to be $2,261. It is becoming clearer they have no intention to pay. I would like to submit this complaint so that others do know of potential bad faith efforts from Concord Auto Protect. There are several actions I can take now. I am beginning here. If they decide to pay, I will remove this complaint. Concord should send a check to ***************************************************, ************************************Fort Collins, CO ***********.

  Business Response

  Date: 08/17/2023

  There is no possible way that this vehicle incurred such engine damage in the short time since you purchased it and transferred coverage over to it. This claim holds no merit. You bought a broken vehicle.  If you would like a pro-rated refund, please advise.

  Thank You

  Customer Answer

  Date: 08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the business offered to refund money paid for the agreement in the previous BBB effort, case ********. The business response was as follows:

  MESSAGE FROM BUSINESS: 

  "We are sorry your claim cannot be covered by us. It is without a doubt a preexisting issue in the vehicles (sic) that we will not take responsibility for, however, you are able to get a refund for the money you paid us. Please advise. Thank You."
  
  Regards,
  
  *******************************

  Business Response

  Date: 08/29/2023

  This was refunded in full. What more can we do?

  Customer Answer

  Date: 08/30/2023

  I need to ask them:
  

  What means have you used to refund this?

  This is information I need. When I know I will accept. 
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 08/31/2023

  I was simply asking the business what means and modality they were using to process the refund. It's not that I was dissatisfied, I wasn't. I wanted to know from a famously slippery business how they were going to proceed. Simple as that. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy # ******. On 8/8/23 ************************************ in Greece, NY. emailed a claim to Concord (CAP) for 3 repairs needed on our '15 *** ******. 8/9/23 I call CAP inquiring about the claim. "We have 24 - 72 hours to respond." 8/10/23 I call CAP., "I'll send a note to the adjuster, he will be in contact with the repair shop tomorrow morning." 8/11/23 1 pm I call CAP., "I'll send a note over to call now." I ask to speak with someone higher up. They give me the adjusters email ************************************ I email him @1:07pm. I call again at 5:25pm "The adjuster is gone, he'll contact the repair shop 1st thing Monday morning." 8/14/23 9:18 I email ****************** again. 9:50am I call ********************* GMC, they have NOT been contacted by phone or email. 9:55 am I call CAP., "They will call them within 1 hour." 11;50am I check, no contact yet. I tell them to do the repairs, and I will be responsible if CAP. denies or to NOT REPLY. I call CAP. 11:53, I tell him about all of the above & that next step I call the BBB, and the NYS Attorney General. 2:31 I send another email. 2:45pm I call, I need to speak to someone higher up. Transferred to *****************************, I believe he is the owner. Before I can leave a message *********************** picks up. ****************** isn't in. After I tell him what's going on, "I'm sorry, we had a death in claims, I can't contact the adjuster, you can email ******************." "I have, several times with no reply. "Mark it urgent." I do this at 2:52pm. 9:55 today 8/15/23 Still no reply.

  Customer Answer

  Date: 08/16/2023

    Good Morning,

     On 8/15/23 shortly after I submitted my complaint to you I was contacted by ********************* GMC. Concord did finally reply to them that they will cover 2 of the problems. They will not cover the drivers door master window control switch. I thought that I was covered for electrical parts, but I don't have the coverage available right now. Regardless, after waiting 8 days for them (Concord) to reply, and not having the car to use, I hope that they will go a little further for our inconvenience & frustration.

  Business Response

  Date: 09/04/2023

  Please see approval details for this claim.

  Coverage details are as follows. 1 OEM GMC Left Rear Wheel Hub Bearing Assembly (********): $188.18 1 OEM *** Left Front Stabilizer Link Assembly (********): $80.73 ******* labor 1.2hrs(x$169.95): $203.94 Deductible: -$50.00 Total approved amount: $422.85

  If the customer is not satisfied, we apologize and can issue a pro-rated refund. Please advise. Thank You

  Customer Answer

  Date: 09/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
      Good Morning,

     After having to wait 8 days for them to determine what they would cover, I believe we should be reimbursed for being without the car for that long. On the 8th ************** told me "I can not contact the adjuster, you can email him." Amazingly the dealership got an answer a few hours after that conversation. Well one way or another something has to be done so customers who have purchased their coverage are not left so long without a car waiting for an answer, and if we are forced to wait we should be reimbursed somehow.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was listening on the radio on May 18 or 19th. There was an advertisement for automobile warranties by Concord auto protect. I called in and purchased a five-year agreement. This cost me $1800 and was supposed to be top-of-the-line preferred membership. I sent them a text message that showed the correct mileage on the same date that I bought the warranty. I was told by the sales person that I would have to go a minimum of a month and 1000 miles before I could use their services then I would be covered. On August 7 I took my vehicle to ***** ****** ***** *** has the transmission was not functioning properly. They determined the transmission was completely bad. They sent the information to my warranty company and the warranty company denied my claim because I was only 300 miles into my warranty. At this point I had put 1326 miles on my vehicle. When I sent a text message with the mileage on my truck on or around May 18 or 19th., At red 135016. When I arrived at the dealership, my mileage was 136340. This is a difference of 1326 miles. I exceeded their month requirement by a month and a half so a total of 2 1/2 months. I went the over the thousand miles they required. It went 326 miles past the thousand miles that I had to make to be covered per the salesman **** ******. They denied my claim saying that I was only 326 miles into my warranty. After a weeklong of calls, talking to multiple people multiple times, and finally getting the assistant to the CEO of the company supposedly. They again denied my claim as they stated they had gotten together as a group of the board of directors and decided that per their mechanics that have not looked at the vehicle, the transmission had to be bad before the transmission was not bad and went 1326 miles before it broke now now they're trying to say that the thousand miles doesn't count and I was only 326 miles into my warranty and my transmission had to be bad before it got into their warranty cycle. I have their emails I have my text messages I have dates and times of conversations and there are many of them . At this point, they told me they have made a decision through the Board of Directors that they were not going to warranty this claim however, they did offer me $250 towards my $6200 repair. So if their warranties don't start after thousand miles on some thing, when does it start. They could claim the same thing over every claim that might be submitted. I believe I've gone as far as I can go within that organization to try to solve my problem. Again they won't pay for my transmission. I was over 1000 miles like I had to be. I was well over a month I was 2 1/2 months. But yet they want to say that my transmission was bad before. I don't know how they can arbitrarily determine when the transmission is bad or will go out. Again, if I would've been at 1000 miles, would they still not have paid? When would they have paid? 5000 miles. Looks to me as they're just picking the time that they think , they should pay or not pay in the most cases probably don't pay they are just finding ways to get out of paying. In my opinion, they have illegal advertisements they lie and are deceitful and trick people into buying their insurance and then taking advantage of the customer, and not paying .

  Business Response

  Date: 09/04/2023

  effective 324 miles and just under 2 months no doubt preexisting, decline email sent.

  This is a fraudulent claim.

  We can refund the customer or offer a $200.00 courtesy towards the repair. We cannot justify this claim, and will not replace this customers engine. Sorry and thank you. 

  Customer Answer

  Date: 09/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  It had nothing to do with the engine that they refuse to pay for. 
  it was the transmission.

  I bought the Premier services they offer. I was told my vehicle will be covered 100% after one month and 1000 miles. The vehicle went 2 1/2 months and over 1300 miles. It was 300 miles over there requirement that the transmission went out. A reputable ***** *** dealer in Kansas City that's been in business for I don't know how many years were the ones to look at it and send the Concord information. When I tried to talk to them, I got nothing but the runaround pushed two different people constantly the top dog, and *** ******** I believe would never respond to my calls. When I talk to, I believe the top person and sales, who was the nicest, I have to admit, he seems shocked that they would not pay after the thousand miles. According to the adjuster, his expert say the transmission can't go out and 300 miles. I don't know how anybody can tell when a transmission can or won't go out. I believe this group is a total rip off and they need to be stopped from cheating their customers. I desire my transmission to be paid for they have the bill. I had to pay it out of my own pocket approximately $6500.

  Thanks for any help you may be my contact information is ************. Sorry this is little bit of a long winded email.
  Regards,
  
  ***************************

  Customer Answer

  Date: 11/01/2023

  *******, 
  I am in hopes that we can get the refund as they said they would do in the first pass. Since they offered to refund my money can you still follow up with them and have this sompleted?

  IMO, they are not a trusted company. I am mot sure how companies can continue to operate in what is my opinion fraud. Definitely fault advertisement in my opinion.

  Please let me know how to proceed to get my monies returned.

  Thanks,

  ***************************

  Business Response

  Date: 11/10/2023

  It looks like it was processed already. Please reach out to ****** at extension *** and we will resolve it if it hasn't. Thank You

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service protection plan for my truck on 10/09/2020 for $1750 and kept it until I traded my truck in. I have a warranty on my new truck so I canceled this plan. My VSP# was ****** I called on 7/12/23 to cancel my plan for the prorated refund which they told me will be about $93. Not a lot of money but still a refund. I waited the 10-14 days they stated I would receive the check but I never received it. I have called every few days to check status and they always take my number and info down and say someone will call me back…BUT NO ONE EVER CALLS!! After reading more complaints…this seems to be their tactic…frustrate customers so they just give up! I just want to find out where my refund is but they avoid me!! Unbelievable! Terrible customer service!! 

  Business Response

  Date: 08/11/2023

  We are making sure this gets handled right away. Thank You

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I need them to call me as soon as possible though as my address is different from when I contracted with them on the warranty. I have left MANY messages with my phone number with their customer service team but no one from refund department ever calls me.  Please call me or text me at the number provided to CS so I can give you the correct address to mail the refund to.
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty contract with Concord Auto Protect. I took my car to the shop today 08/04/23 for a covered repair. They make the repair shop call for a claim number and then email the billing information for approval. They then told the shop that it might be end of day today (Friday), maybe Saturday or even as late as Monday before they might receive the approval to replace a camshaft position sensor. It doesn't take 3 days for an approval of a covered part! I called and the excuse they gave me was that they only have 2 claims reps working and that they have to take the claims in order as they came in! Seriously!!

  Business Response

  Date: 08/07/2023

  It is not unusual for a claim to take up to 1 business day to process. It is being processed now. Thank you and good luck. 

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Service Contract on 4/13/2023 for $1700. I have not used the service so far. I called them on 7/21/2023 to cancel the contract and requested them to refund the prorated amount. Since I have not received any confirmation email from them, I called them again on July 22, 2023 and i was told that a check was mailed on July 21, 2023 itself. I called them again on July 31, 2023 and I was again told by them that the check was mailed on July 21, 2023 and it could be postal delay. USPS delivery is very good, and there has been no delay like this by the USPS in my experience. I have mailed a letter to Concord on August 4, 2023 to expedite the refund. I request BBB to intervene and help me to get the refund. I am a retired person and I sincerely hope that BBB would help me. Thanks very much.

  Business Response

  Date: 08/07/2023

  This was done last week and should already reflect on the account. I am not sure if it was delayed but we apologize regardless.

  Thank You

  Customer Answer

  Date: 08/08/2023

  As of this time today (August 8,2023), I have not received any check from Concord. They said that they mailed the check on July 25,2023 and it has been 15 days. I do not think that USPS will delay by so much. Concord must be having a copy of the check. They can share the details of the check if they have already sent it. Thanks.

  Customer Answer

  Date: 08/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  As of this time today (August 8,2023), I have not received any check from Concord. They said that they mailed the check on July 25,2023 and it has been 15 days. I do not think that USPS will delay by so much. Concord must be having a copy of the check. They can share the details of the check if they have already sent it. Thanks.

  Regards,
  
  ***************************

  Business Response

  Date: 08/10/2023

  It was refunded back to the credit card you used to sign up. Thank You

  Customer Answer

  Date: 08/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Because of the help from BBB, the issue got resolved. Concord Auto Protect credited the amount to my credit card. Concord lied to me initially that they sent a check which i never received. Had i not reported to BBB, probably I would not have received any money from Concord Auto Protect. I sincerely thank BBB. Concord Auto Protect should conduct their business fairly and honestly.
  
  Regards,
  
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