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Business Profile

Credit Card Merchant Services

ClinCard Prepaid MasterCard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Reviews

This profile includes reviews for ClinCard Prepaid MasterCard's headquarters and its corporate-owned locations. To view all corporate locations, see

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ClinCard Prepaid MasterCard has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 35 Customer Reviews

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    Review Details

    • Thomas M

      Date: 12/23/2022

      Thomas M

      Date: 12/23/2022

      my clincard was scammed with multiple purchases from 3 different companies. Called all 3 companies to have charges reversed. All 3 companies gave me the exact same verbiage (clearly scripted) had the same accent and same hold music as the my clincard call number to complain about the charges in the first place. online shows credits have been issued, but the card is not yet working, so I think it was drained completely and those new charges are not yet showing up. Will update if it does work and I am able to get some $$ benefit from the card. I got this for volunteering for a covid study. Several hundred dollars is probably down the drain.

      ClinCard Prepaid MasterCard

      Date: 01/05/2023

      Hello Thomas,

      I apologize for any inconvenience you are experiencing. We have reviewed your account and see your card transaction history shows transactions and refunds put onto the card. However, the card is currently in restricted status per the bank report for suspicious activity. We see that you called Support on 12/21/2022 and failed the security validation process. You will need to contact your research facility and ensure your correct personal information is on file, then contact Support to have the card unlocked, and if needed, to submit any applicable dispute.

      Sincerely,

      Mike

    • Marcus N

      Date: 11/11/2022

      Marcus N

      Date: 11/11/2022

      This is by far the worst company I had to deal with it in my life. I received this card from my school as part of a reimbursement. I tried to make 3 online purchases and ALL of them was decline. The first time I tried using the card, was for a Price Line, to pay for an airfare, I called their customer support line, not to mention it was super complicated, and not at all user friendly. After much struggle, a lady pick up phone. After explaining my situation to her, she stated that the merchant was consider a high risk for fraud and therefore was blocked by the bank. I find it unusual, and end it up moving on! Another day, I tried to pay for my phone bill at ATT, and it was declined again! I called them, this time a guy answer, and after explaining my situation, he mentioned I cound;t use the card to make bill payments, again, find it super odd! After much going and forward, I asked if I could use the card for hotel reservations, and he said yes! Then, I tried to pay for airbnb and guess what? declined again!!! OMG!!! Unfortunately, I had to called them again and guess what? It was blocked by the bank as airbnb is a high risk for fraudulent activity!!! I'm like, please you guys are such BS! Everthing you try to do, they make it super difficult! Transfer to my bank account takes 2 to 3 days alone just to add my account! Another 3 days to transfer to my account! This writing makes no justice of the awful experience I had go through.

      ClinCard Prepaid MasterCard

      Date: 11/16/2022

      We have reviewed your account to follow up on this review. Per our review, it shows that in response to a call on 10/30/22, three instances of the inactivity fees were reversed. Unfortunately, Greenphire has no control over what the bank deems as a high risk merchant. Processing times for money transfers is also a part of typical processing time via a bank. Your other option would be to either utilize an ATM and withdraw from the card, or do an over the counter withdrawal at a participating bank.

    • Penny E.

      Date: 10/30/2022

      Penny E.

      Date: 10/30/2022

      I received a Clin Card as a thank you for taking part in a research study after I tested positive for Covid. I completed the 4 month study in April of 2021 and while it was greatly appreciated, since I wasn't being paid by my employer for being sick for 2 1/2 mos., I do NOT remember reading anything anywhere, about a $4.50 per month service charge if the card was inactive for over 6 months. I've basically had $49.50 ripped out of my pocket! I tried to use the card less than 1 yr ago and it wouldn't let me make a purchase. I called tonight to check the balance, thinking foolishly that I had over $50 in the account, to only find out I had $3.81. I was shocked!!! If this was an account that had a maintenance fee, then why wasn't I sent a monthly statement showing my balance? For $4.50, that's the least they could've done. It would only have taken ONE maintenance fee before I took my hard earned money out of their hands. I need that money that was ripped it away from me for a maintenance fee that is monitored by a computer and that is not seen by any human eye! I agree with another commenter, Medical and Research Companies, I highly suggest using a different method to compensate your patients with! This company rips people off!

      ClinCard Prepaid MasterCard

      Date: 10/31/2022

      Hi Penny,

      I apologize for any frustration you are experiencing due to this situation. That being said, the $4.50 inactivity fee is clearly documented in both the patient facing material the coordinator of the study should have given you, as well as in the terms and conditions for using the card that was in the envelope the card is supplied in.

      We have taken the action to reverse all the fees charged as a one time exception. Please keep this in mind going forward, as fees will be taken according to the inactivity rules going forward.

      Sincerely,

      Mike

    • Ada Q

      Date: 08/25/2022

      My daughter is in a clinical trial and her card was expired. I ordered a new one. they say it was going to take 7 to 10 business days to receive it. after 15 working days, I called again and now they said they had a problem with the company that issued the card and I have to order again, of course, I have to wait another 7-10 business days. As this was not our fault, and they have the worst customer service, I ask to send me a new card faster. which they refused. The lady said they will escalate this issue and will call me someday. in the meantime, we have no card. I called back again, and now they said the issue is the post office.

    • Charlie L T

      Date: 08/17/2022

      Clincard app is one of the worse apps i have ever used. The customer service is just as bad.

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