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Business Profile

Property Management

FirstService Residential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for FirstService Residential's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstService Residential has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13/22, I initiated a Homeowners Insurance Claim for my Condominium at ***** ******* *****, Newtown, Pa, I have water that leaked into one of my bedrooms. I’ve been dealing w/the First Service Residential Property Management, Since 9/15/22. I have been patient in waiting for work to begin, to diagnose & correct the issue. A work crew was sent out on 10/25/22, they took out my window and checked the siding. After they left, I looked. at what they did. (Please see in my photos the descriptions of everything that they did). I forwarded that to the Manager of the Roofing Conpany, and to my Property Manager. They need to correct all of what they did. I do not feel comfortable or confident in any of the work being performed. I could not discuss with the crew, all Spanish, and I would have liked to know any of their findings. I was told that a Head Inspector would be out the next day, and that never occurred. Most importantly, in this entire matter is I need to inform my Insurance Claim adjuster, of the status of these repairs. I can’t move forward with any removal of wood, or repairs needed on the inside of my condominium’s middle bedroom. They have to complete the outside work, and I need the paperwork stating what was done! I have been asking the Property Manager for updates, and paperwork/report to submit to my Insurance Company. Here it is 11/1/22, and still no follow up to the botched work, my documentation that is needed, etc., as I said, am patient, and understanding, but that has all worn thin now, and I am tired of the put offs, weather conditions excuses, company calling says, they will be at my home on Monday, 10/24/22, it was a rather misty, damp day, but they never showed up and didn’t even bother to call me until 5:30pm that evening. All I would like is to get this work completed by competent professionals that are trained to work with windows, and siding. Not a crew that laughs all day, takes 1 1/2 hr. long lunches. Just please get it done.

      Customer Answer

      Date: 11/04/2022

      You have requested from me the address of First Service Residential. 
       
      The address is:

      First Service Residential

      360 Eagle Road

      Newtown, Pa 18940

      Property Manager: Marsha ******* 

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has charged me with $100 violation fees for improper garbage disposal. However, I mentioned to them multiple times the garbage was directly kept in bin by me. After that who touched it and how it was handeled I dont know. There has been no evidence shared that I spilled the garbage on the floor. I kept it directly in the bin, however they shared one pic of my garbage and charged me violation fees of $100 which is not fair. I emailed them multiple times but no response on my stance was received. I want my refund of my violation fees.It was charged on Aug 24th, 2022. My address: ***********************************,Secaucus,NJ-**********

    FirstService Residential is NOT a BBB Accredited Business.

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