Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  3466 Brinkley Rd Temple Hills, MD 20748-7101

• 

  Morgan Properties

  600 Red Lion Rd Ofc H8 Apt. H-8 Philadelphia, PA 19115-1239

• 

  Morgan Properties

  8800 Hunting Ln Laurel, MD 20708-1255

• 

  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in an uninhabitable apartment for the last 4-5 weeks. This same issue happened in 2020 and 2021 respectively. My AC has stopped cooling 4 times in the past 2 weeks. Maintenance has repeatedly told me it is fixed, and it is not fixed. It is currently 85 degrees in my apartment AGAIN. The maintenance has an attitude because I am mad that this is happening AGAIN. He said “things happen” which is an unprofessional and unacceptable response to a continuing problem. I told him 2 weeks ago that the AC unit has a leak. He said no, it just needs *****. Well, this is the 4th time it needs *****. So now, he says, it’s leaking. No kidding. So now, the AC is completely broken, my apartment is still 85 degrees and I have pets that can’t be in excessive heat. I’m sweating sitting in my living room. I am so tired of this happening EVERY SUMMER. I also have to run the AC unit, which is going to cost be a lot of money. Honestly, this issue should have been fixed in the summer of 2020 or the summer of 2021. It’s broken so many times, I’ve lost count. This is unacceptable. If it keeps breaking, it should be replaced with a NEW HVAC system. They keep trying to fix a unit that keeps breaking, which tells me it needs to be replaced with a BRAND NEW UNIT. Stop keeping me in a HOT APARTMENT AND FIX THIS ONCE AND FOR ALL!!!

  Business Response

  Date: 07/19/2022

  Hello - thank you for reaching out on behalf of this resident. This maintenance request was received through our online system during closed hours, it was not initially called in as an emergency so unfortunately that slowed the response time down as it was not seen until the office reopened the following Monday 6/20/2022. The leak was not able to be repaired by onsite team members therefore we had to contract out the leak repairs for 6/24/2022, which is the date that the leak was resolved. The effected drywall areas we required to be removed, allowing for it to properly dry out behind the drywall before completing the final drywall and cosmetic finishes. A reinspection was completed a few days after to see if all had dried. Due to the 4th of July holiday and office closures, we were unable to get contractors scheduled to do the drywall repairs until after the long Holiday weekend. We are currently working with resident to coordinate these final repairs. Drywall work is in progress now and a partial carpet replacement (at request of the resident) is being coordinated with the Resident. There has been no active leaking since 6/24/2022 or anything that would prevent the resident from living comfortably in the apartment, nor is there any posed safety threat due to the pending drywall patch. After drywall work and partial carpet replacement, this work order will be completed. Please let us know if there is anything further required. Work order history reflects that we have always responded timely to this residents maintenance needs. Thank you! Teresa B**** - Sr. Property Manager

  Customer Answer

  Date: 07/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:they are responding to the WRONG COMPLAINT!!  My complaint is about my BROKEN HVAC SYSTEM-NOT DRYWALL OR CARPET. Again, this is FRUSTRATING BECAUSE I DO NOT HAVE A WORKING HVAC IN THE MIDDLE OF SUMMER. 
  
  Regards,
  ***************************
  

  Business Response

  Date: 07/25/2022

  The resident has been provided temporary AC window units and is actively being assisted. A new HVAC unit is scheduled to be installed as soon as it arrives - already ordered

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties is requiring us (all tenants), upon lease renewal or before, to remove their (tenant-owned) washer and dryer and allow Morgan Properties to move in their new "energy-efficient" units. Tenants will be forced to sign a lease addendum agreeing to the W/D replacement. This is simply unacceptable.Morgan Properties DOES NOT PAY the water or power bills; we, the tenants, do. Further, MP is saying they will remove our W/D (which sounds suspiciously like they will be selling them) or we have to store them at our cost.This is unacceptable and questionably legal. We cannot be forced to remove our own property when it is in proper working order. I will agree to the replacement ONLY if Morgan Properties does the following:1) Pays for storage of my W/D at an adjacent storage facility ($55/month pre-tax/fees); and 2) Pays for my water and power bills since they're going be more "energy efficient", so stand behind that ($54/month for power and removal of water charge/fees from monthly rental fees).Further, our rent is increasing by nearly $200 a month upon lease renewal. This is a hardship when our wages haven't increased. Being forced to pay to store my perfectly good washer and dryer is a further hardship. It's unacceptable to treat loyal tenants like this.

  Business Response

  Date: 07/27/2022

  As stated in your lease renewal notice effective upon renewal, Morgan Properties will be implementing a washer/dryer upgrade program, where washers/dryers will be installed.  If you would like to discuss further please stop in the office. .  Thank you.

• Initial Complaint

  Date:07/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in Apartment ** here at ******************** for about a year and a half and have been dealing with issues from secondhand smoke coming into our apartment from the HVAC system from a tenant just below us (Apartment **). We have issued constant complaints to leadership including former apartment manager Cindy S**** as well as new and current apartment manager Diane B****. The only resolution reached has been a number of emails/text messages / and hand-delivered warnings to the residents of Nineteen North (not specifically the individual responsible for breaching the lease agreement). The lease agreement which I have attached states when signed that -- failure to adhere to the Smoke-Free Community Addendum is a material breach of the lease and grounds for termination of the lease. I have attached the agreement that both I and others in the same complex have signed. My desired resolutions are as mentioned below. My family's health is important to me and so I hope to get a resolution promptly. I also have emailed communications to provide between myself and the apartment managers (former and current) of ******** ***** Apartments.

  Business Response

  Date: 07/22/2022

  Since receiving the complaint from the resident, we have been working diligently to resolve the issue.  Over the last several months, Emails were sent to every resident who subscribes to our community email blast, regarding no smoking in the units and common areas.  (Examples of email and notices attached).    We have hand delivered notices on several occasions to specific apartments around their unit, in correspondence to the email blast.  Notices were also posted in common areas in the buildings.  On June 25th and June 28th, we sent additional text blast to the community, regarding nonsmoking in the apartments and common areas.  In addition, we have inspected the buildings,vacant and occupied apartments around their unit searching for a source of smoke.   Most recent On July 19th,2022, a full unit by unit inspection was completed for 18 units in their building.  No evidence of smoke smell or tobacco use was found in any unit during those inspections.  The resident has been offered to transfer to a different unit by both the current and previous property manager.  The resident has declined.  We are still extending this offer out to the resident. 

  Business Response

  Date: 10/27/2022

  As you have stated in your initial inquiry and in the response, the office has repeatedly served reminders, hand delivered violation warnings, and personally investigated allegations.  Results, findings and further action warranted against violations in the community are not shared with others. Therefore, your assumptions on intent or execution of legal action against others on our behalf are unsubstantiated.

  Our final response on this matter will reference the Non-Smoking addendum, previously uploaded.  

  The final two paragraphs state the following:  You acknowledge that we do not guarantee nor warrant the Smoke-free Condition of the community.  In addition, "We cannot and do not warrant or promise that the Apartment or common areas will be free of secondhand smoke. Residents with respiratory ailments, allergies, or any other physical or mental condition relating to smoke are hereby notified that the Landlord does not assume any higher duty of care to enforce this Addendum than any other obligation under the lease."
  

  Over the next 2 weeks we will be extending an invitation for you to renew your lease with us upon expiration in January. It will be your decision as to how you would like to proceed.  You can request a transfer without penalty at the expiration of your lease or give proper notice that you intend not to renew.

  As always, we will continue to enforce the lease with all individual renters and do so in a private manor.  Feel free to reach out directly with any future concerns. 

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will not be renewing our lease.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The start of our lease in January 2022 was initially for a different apartment than the one we are in now. A week before our move-in, the leasing office calls to say that the keys (that we have already put our first months rent and security deposit down on) has not been turned in by the previous tenants. The leasing office calls back with another available rental but says that it has not been cleaned and the appliances have not been updated but they will try to accommodate us to the best of their abilities. We had no other choice as we already submitted our lease termination to the previous place and what could we could have done with a week's notice. Since then, we moved in with no electric no heat, into an apartment that hadn't been cleaned, the master bedroom and bathroom had faulty electric once that problem was "resolved" (because it still isnt, we just dont use certain outlets), the master bathroom sink was broken, there's leaking in the same bathroom from the vent that is rusty and dripping onto the toilet, the small bathroom tub doesn't drain properly "because of hair" (incorrect), we have been on and off of *****'s scheduling list because of roaches to the point where we just dont buy food anymore. our oven doesn't even work. We kept calling and they kept saying they couldn't spray because there was food in the cabinets. We havent even unpacked our things and its JULY! Now, to top it all off we have a MICE infestation. There are 7 mice in this apartment and theyre climbing into the BEDS. Theres poison laid & traps but we have a dog and all of this isn't being taken seriously! We are getting laughed at when we send our complaints so we have to pick and choose what we complain about to the leasing office. The mice holes were plugged with steel wool and ***** has supposedly cleaned up 2 mice already!! the walls are being chewed, theres an obvious route they are taking because the carpet and doors are smoothed out so badly. We have always paid rent on time.

  Business Response

  Date: 07/11/2022

  Unfortunately, yes, we had to switch apartments before the scheduled move-in because of a tenant holdover. Instead of canceling the agreement, we made a conscious effort to prepare another apartment for the desired move-in date. The apartment underwent the complete turnover process which includes paint, extermination, cleaning, and maintenance. After the residents took possession, repairs were made as requested. Attached is the work order history during their tenure. There are no open work orders pending service. It is unreasonable to expect repairs to be completed when the residents admittedly failed to report problems remained. Regarding pest control, the exterminator was sent to the home on April 28, 2022, and reported there was no activity of roaches or mice. The residents requested extermination in the home once in May (service 5/12) and June (service 6/9). We will schedule extermination again tomorrow July 12, 2022.The exterminator will be accompanied by a member of the management team to verify what additional measures need to be taken to resolve the issue if any. The aim is to resolve the concern.

  Business Response

  Date: 09/13/2022

  To start, the exterminator would not speak on our company protocols as they are not privy to our business practices. They did not advise that any dead rodents should not be handled by anyone other than themselves or maintenance as that is not a service they provide nor is it any instruction they have provided to management. If they are actively treating any home and find dead pests they would remove them, however, it is not their practice to return only to collect dead pests. There would not be any poison to clean up because the exterminator used contained poison, meaning poison that is placed in containers that are not in plain view. What may have been in plain view and what ***** would potentially warn about are any set traps. Traps are set in estimated travel paths, limiting their placement.  After speaking with the technician who services the community, they specifically recalled warning this particular residence about the canine in the home getting caught in any of the glue traps. They also recall advising that the apartment was sealed throughout, therefore they may see increased activity until the pests were trapped or died because they had no way out, which is part of the treatment/elimination process.

   

  Where we needed to have done better was correcting the access issue. Because keys are duplicated to provide sufficient copies, they can fail. Knowing that, and the contractors advising they were unable to gain entry should have prompted the team to correct that issue from the beginning. Solely for this reason, a release would be acceptable. We would require a definite move-out date and would require a release addendum to be signed by all parties.

   

  Thank you,

  Rosemary C**** Regional Property Manager ***** ****************** | Laurel, MD *****

  
  

  Customer Answer

  Date: 09/15/2022

  We will be in touch with the person of contact directly to accept this response and figure out what we need in order to move forward. 

  thank you,

  
  ************************

• Initial Complaint

  Date:06/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my fiance visited ********* ***** Apartments near middle of June and finalized on applying for a unit that the property manager showed us in person and confirmed that was available for our choice of move-in date. We relayed that we were selling our house and were not flexible with the move in date. Safe to say that we applied only because we were assured availability for our move in dates.We were approved and we paid an application fee and reservation fee to hold the place till our move in on June 16th. On the 27th, we were contacted by them saying that our unit was no longer available for us to move in on the 5th because someone extended their stay by a week. To which, we were alarmed because that put us in a difficult position with finding a place last minute, we also have a dog. But we asked for them to cancel our application upon which they said that their fees are non refundable, including the holding fee.After a couple of emails trying to reason as to why they should charge us holding fees when they couldnt hold our apartment and why they tricked us into applying for a move in date that they knew wouldn't work for us, we have failed to come to a resolution. I hold this business liable for deceptive business practices for pushing us to apply for an unavailable unit, not honoring the reservation in spite of paying fees for it.We should not be penalized financially when they breached their terms of lease. They said they would have refunded had we canceled 72 hours after applying. But if we knew that the unit wouldn't be available on the 5th, we wouldn't apply in the first place. If they let us know within 72 hours that the unit was unavailable, we would cancel right then. We applied and paid reservation fees in good faith because we wished to move in. We won't be victims of someone falsely advertising availability of units, for their breach of leasing terms that they proposed, their inability to hold a reservation in spite of charging a hefty fee.

  Business Response

  Date: 06/30/2022

  Dear Sir/Madam:

  After review of this incident, and the property's inability to comply with ****** ***'s move-in date of July 5th, the holding deposit and application fees will be refunded to **. ****. We  are very sorry for this inconvenience.  

  Thank you.

• Initial Complaint

  Date:06/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom, I am a current tenant at the apartment homes, I paid for a parking pass for a vehicle I previously owned. I currently no longer own this vehicle. However, when I sold this vehicle. I didn't remember to retrieve my parking pass. To my knowledge a replace parking pass is what I would need to do. On Thursday, June 23, I spoke with a employee at the apartment homes advising them that I have a new vehicle and was advised that I would had to pay another $50 for my parking pass. In the terms/agreements doesn't state any of this information. I asked why cant I transfer my pass to my new vehicle. She states no. However, your terms should be more updated for the tenants. It doesn't state if the tenant no longer has the car and has a new vehicle what those terms are. In addition, there is no information stating how long a tenant has before the apartment management will tow the tenant vehicle. Nevertheless, on Monday, June 27th I come out of my home and my vehicle has been towed. No notice or anything. When I specifically spoke with management on Thursday gave them my new vehicle information. This was purposely done and I am being discriminated against. I am trying to understand why my vehicle has been towed unrightfully. ******* at ***** ***** really need additional Leadership training the property is going down management is unmanageable due to how they are doing their tenant and Morgan Properties should not have to deal with issue from a corporate stand point. I just spoke with the management office and notify them of my vehicle type and model. I wasn't given a time frame of when I had to do anything. If I notifying the office on Thursday that I have a new vehicle would have gotten it towed in 2 business day of coarse I would have resolve the issue. This management has to improve. I want Office management to pay for my vehicle being towed and take accountability for the mistake they made. If your going to add new terms proper notification should be sent prior.

  Business Response

  Date: 07/13/2022

  Good Day, we understand the resident may not understand the changes in which are taking place on property to improve the property overall look and any and all amenities. It is very important any email correspond we send out it should be fully read. Congratulation on the purchase of the new vehicle.  However when getting an new vehicle you are responsible for Transferring your parking pass. if you do not the parking pass is considered lost. We have sent ample email out in which we explain the parking. and the resident open the email. The lease agreement also state the cost of parking passes.   

• Initial Complaint

  Date:06/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been living at ***** ****** ****** a Morgan’s property complex since I’ve been living here my rental account has been in shambles every month I have issues with the rental office no one is returning my phone calls when I reach out about my account to resolve the issue I’m always told it’s ok sorry it will get handled and it doesn’t! I’m constantly being sent late fees and charges for things I’ve paid I’m also still being charged a late VACANT FEE!! When I have a ******** electric account I’m going to seek a lawyer soon I was told I wasn’t going to keep being charged and The complex is still charging me.

  Business Response

  Date: 07/14/2022

  ************** moved in and failed to establish her account with the utility provider. Her account was billed the services we paid on her behalf up until she established the account for herself. The wording "Vacant" she refers to is identified in the utility addendum that she signed (attached). She fails to acknowledge that the utilities are billed in arrears, which is why she is charged after she finally established her account. Furthermore, ************** indicated that her leasing agent offered to establish her account for her which is outside of our normal business practice. ************** had a balance on her prior account which is why she delayed establishing the account in her name (see copy of her utility bill). There are no adjustments to make on her account and we will continue to pursue according to the terms of lease and VA L&T laws. Thank you

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Where do I start. When I moved into my apartment 2 1/2 years ago I was newly divorced after 45 years of marriage. Never been on my own. 1- the fireplace has only worked for 1 month and they Megan- told me to stop using it they will get an estiment. It’s still not fixed . I have complained mutupke times. 2- my toilet over flowed one day when I wasn’t here they let themselfs in and snacked the toilet and left me an invoice for $75.00. We pay for maintence service 3- the pool has not been open since I moved in. When I ask when is it going to be fixed she tells me hopefully soon. 3- there are not locks on front door or back door. Security issues. There has been people enter the Apt and scare people. When asked about it Megan says they will not replace them and too stop asking. 4- in 2 years my rent has gone up over 200.00 for this **** hole. 5- just got a letter stating they are putting washer and dryers in all apartments. When I told Megan I didn’t want them she said I have to accept them and I will be charged for them. This is a inconvenience. She said if I opt out I will be evicted. 6- Megan told me if I didn’t stop complained she would be forced to evict me. Thank you

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment leasing company is only here for a quick money grab. I have been here almost 10 years. This place was OK, until it changed ownership. Ever since it has been going down hill with extremely high prices. This year they implemented a policy to pay for "utilities". They bundled it all up and you pay based upon how many residents. We'll in this "bundle", they jammed Spectrum internet in there. Forcing us to pay for ******** interent. Weather or not you want it, to remain a resident I had to agree. Even though for the last 10 years I have been with ******** I have been asking for sidewalks around this place for myself and all the other avid walkers here. Still as of today they said no. But they had no problem pouring a bunch of concrete to create a bike share area. Which no one rides bikes here...... so why do that? And on top of it, now I will have to drive up fron to get my packages. Instead of being delivered to my door like normal. All of this ******** is unnecessary and a waste of MY SPECTRUM MONEY. This place advertises a pool and Gym and amenities increasing the cost. Yet the pool will not be open this year because they can't find a lifeguard? More bs from this money grab shithole.

  Business Response

  Date: 07/13/2022

  1) Ownership changed in 2020, residents have been charged for utilities (water/sewer/trash) since 2018 based upon the number of residents that live in each apartment home.
  2) September 1, 2021 we began charging a $70 monthly amenity fee which is a part of all new and lease renewal agreements from that point forward. Current residents are sent a renewal offer 90 days in advance of the expiration of their lease and are notified of the new rental rate and lease terms, they have the option to renew their lease or vacate their apartment.
  3) Spectrum internet is one of many amenities that we offer in our community and is included in the monthly amenity fee. Residents are not required to utilize this service.
  4) We are in the process of adding new amenities such as a bike share and an Amazon hub which is a more secure way to receive packages. Residents are not required to utilize the Amazon hub, they may continue to have packages delivered to their building if they so choose.
  5) Our community has (34) apartment buildings and (1) office building, there are extended sidewalks in front of each building. We do not have plans to add additional sidewalks as we feel there are a sufficient amount on the property.
  6) Our community pool is open this season, however we have had difficulties finding the state/county required Lifeguards to operate it so our hours have been reduced. We are in search of additional Lifeguards and will hire anyone that qualifies for the position.

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In our contract it states that we are able to move to another morgan property so long as we pay a "smooth move fee." I have read through my entire lease and there are no extra details about this. It only says the cost. We called our complex and asked them and they told us they didn't know about it and would "talk to their manager and call us back" but to go ahead and call the property we were moving to and ask them. We called and were transfered to a morgan property call center where they also knew nothing gave us another number, who gave us another number until finally someone seemed to know about the smooth move addendum. They told us we could do this, and that we would have to apply to the new complex, pay to reserve it, and then contact our current residence to inform them we would be leaving. We told them our lease was not until September but we need to move in July and they told us that wouldn't be a problem. Well we paid all our fees to move and then contacted our residence only to be rudely told "I don't know who you talked to but you can't do that without a 60 days notice." We move in 30 days. We do not have 60 days. We asked for a phone number to talk to a manager but every number we were given just goes straight back to the morgan properties call center and NOT to anyone incharge. We have been told 3 times that the property manager would be contacted and we are still waiting to hear back. I need this problem resolved TODAY. It says nowhere in the lease that 60 days notice is required for a "smooth move" only to break your current lease, we don't want to break the lease, we just want to transfer it to a property in ohio. I don't understand the resistance, we are only paying $1100 for this appartment and these places are going for $1800 now, they could almost double their income by letting us move out and getting someone new in, and we would still be woth morgan properties too, it would not hurt them in any way shape or form

  Business Response

  Date: 07/18/2022

  Hello,

  We simply do apologize for the confusion, the property was in transition and waiting for a new Property Manager to start and the site team was not familiar with the process.  Since this complaint was filed, this resident and both properties have completed the process and the move is underway.

  Thank you, 

  ****************** Management

  Customer Answer

  Date: 07/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************