Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Carlyle Apartments

  500 W University Pkwy Baltimore, MD 21210-3200

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

• 

  Morgan Properties

  900 Woodchuck Pl Bear, DE 19701-2775

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my fiance visited ********* ***** Apartments near middle of June and finalized on applying for a unit that the property manager showed us in person and confirmed that was available for our choice of move-in date. We relayed that we were selling our house and were not flexible with the move in date. Safe to say that we applied only because we were assured availability for our move in dates.We were approved and we paid an application fee and reservation fee to hold the place till our move in on June 16th. On the 27th, we were contacted by them saying that our unit was no longer available for us to move in on the 5th because someone extended their stay by a week. To which, we were alarmed because that put us in a difficult position with finding a place last minute, we also have a dog. But we asked for them to cancel our application upon which they said that their fees are non refundable, including the holding fee.After a couple of emails trying to reason as to why they should charge us holding fees when they couldnt hold our apartment and why they tricked us into applying for a move in date that they knew wouldn't work for us, we have failed to come to a resolution. I hold this business liable for deceptive business practices for pushing us to apply for an unavailable unit, not honoring the reservation in spite of paying fees for it.We should not be penalized financially when they breached their terms of lease. They said they would have refunded had we canceled 72 hours after applying. But if we knew that the unit wouldn't be available on the 5th, we wouldn't apply in the first place. If they let us know within 72 hours that the unit was unavailable, we would cancel right then. We applied and paid reservation fees in good faith because we wished to move in. We won't be victims of someone falsely advertising availability of units, for their breach of leasing terms that they proposed, their inability to hold a reservation in spite of charging a hefty fee.

  Business Response

  Date: 06/30/2022

  Dear Sir/Madam:

  After review of this incident, and the property's inability to comply with ****** ***'s move-in date of July 5th, the holding deposit and application fees will be refunded to **. ****. We  are very sorry for this inconvenience.  

  Thank you.

• Initial Complaint

  Date:06/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom, I am a current tenant at the apartment homes, I paid for a parking pass for a vehicle I previously owned. I currently no longer own this vehicle. However, when I sold this vehicle. I didn't remember to retrieve my parking pass. To my knowledge a replace parking pass is what I would need to do. On Thursday, June 23, I spoke with a employee at the apartment homes advising them that I have a new vehicle and was advised that I would had to pay another $50 for my parking pass. In the terms/agreements doesn't state any of this information. I asked why cant I transfer my pass to my new vehicle. She states no. However, your terms should be more updated for the tenants. It doesn't state if the tenant no longer has the car and has a new vehicle what those terms are. In addition, there is no information stating how long a tenant has before the apartment management will tow the tenant vehicle. Nevertheless, on Monday, June 27th I come out of my home and my vehicle has been towed. No notice or anything. When I specifically spoke with management on Thursday gave them my new vehicle information. This was purposely done and I am being discriminated against. I am trying to understand why my vehicle has been towed unrightfully. ******* at ***** ***** really need additional Leadership training the property is going down management is unmanageable due to how they are doing their tenant and Morgan Properties should not have to deal with issue from a corporate stand point. I just spoke with the management office and notify them of my vehicle type and model. I wasn't given a time frame of when I had to do anything. If I notifying the office on Thursday that I have a new vehicle would have gotten it towed in 2 business day of coarse I would have resolve the issue. This management has to improve. I want Office management to pay for my vehicle being towed and take accountability for the mistake they made. If your going to add new terms proper notification should be sent prior.

  Business Response

  Date: 07/13/2022

  Good Day, we understand the resident may not understand the changes in which are taking place on property to improve the property overall look and any and all amenities. It is very important any email correspond we send out it should be fully read. Congratulation on the purchase of the new vehicle.  However when getting an new vehicle you are responsible for Transferring your parking pass. if you do not the parking pass is considered lost. We have sent ample email out in which we explain the parking. and the resident open the email. The lease agreement also state the cost of parking passes.   

• Initial Complaint

  Date:06/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been living at ***** ****** ****** a Morgan’s property complex since I’ve been living here my rental account has been in shambles every month I have issues with the rental office no one is returning my phone calls when I reach out about my account to resolve the issue I’m always told it’s ok sorry it will get handled and it doesn’t! I’m constantly being sent late fees and charges for things I’ve paid I’m also still being charged a late VACANT FEE!! When I have a ******** electric account I’m going to seek a lawyer soon I was told I wasn’t going to keep being charged and The complex is still charging me.

  Business Response

  Date: 07/14/2022

  ************** moved in and failed to establish her account with the utility provider. Her account was billed the services we paid on her behalf up until she established the account for herself. The wording "Vacant" she refers to is identified in the utility addendum that she signed (attached). She fails to acknowledge that the utilities are billed in arrears, which is why she is charged after she finally established her account. Furthermore, ************** indicated that her leasing agent offered to establish her account for her which is outside of our normal business practice. ************** had a balance on her prior account which is why she delayed establishing the account in her name (see copy of her utility bill). There are no adjustments to make on her account and we will continue to pursue according to the terms of lease and VA L&T laws. Thank you

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Where do I start. When I moved into my apartment 2 1/2 years ago I was newly divorced after 45 years of marriage. Never been on my own. 1- the fireplace has only worked for 1 month and they Megan- told me to stop using it they will get an estiment. It’s still not fixed . I have complained mutupke times. 2- my toilet over flowed one day when I wasn’t here they let themselfs in and snacked the toilet and left me an invoice for $75.00. We pay for maintence service 3- the pool has not been open since I moved in. When I ask when is it going to be fixed she tells me hopefully soon. 3- there are not locks on front door or back door. Security issues. There has been people enter the Apt and scare people. When asked about it Megan says they will not replace them and too stop asking. 4- in 2 years my rent has gone up over 200.00 for this **** hole. 5- just got a letter stating they are putting washer and dryers in all apartments. When I told Megan I didn’t want them she said I have to accept them and I will be charged for them. This is a inconvenience. She said if I opt out I will be evicted. 6- Megan told me if I didn’t stop complained she would be forced to evict me. Thank you

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment leasing company is only here for a quick money grab. I have been here almost 10 years. This place was OK, until it changed ownership. Ever since it has been going down hill with extremely high prices. This year they implemented a policy to pay for "utilities". They bundled it all up and you pay based upon how many residents. We'll in this "bundle", they jammed Spectrum internet in there. Forcing us to pay for ******** interent. Weather or not you want it, to remain a resident I had to agree. Even though for the last 10 years I have been with ******** I have been asking for sidewalks around this place for myself and all the other avid walkers here. Still as of today they said no. But they had no problem pouring a bunch of concrete to create a bike share area. Which no one rides bikes here...... so why do that? And on top of it, now I will have to drive up fron to get my packages. Instead of being delivered to my door like normal. All of this ******** is unnecessary and a waste of MY SPECTRUM MONEY. This place advertises a pool and Gym and amenities increasing the cost. Yet the pool will not be open this year because they can't find a lifeguard? More bs from this money grab shithole.

  Business Response

  Date: 07/13/2022

  1) Ownership changed in 2020, residents have been charged for utilities (water/sewer/trash) since 2018 based upon the number of residents that live in each apartment home.
  2) September 1, 2021 we began charging a $70 monthly amenity fee which is a part of all new and lease renewal agreements from that point forward. Current residents are sent a renewal offer 90 days in advance of the expiration of their lease and are notified of the new rental rate and lease terms, they have the option to renew their lease or vacate their apartment.
  3) Spectrum internet is one of many amenities that we offer in our community and is included in the monthly amenity fee. Residents are not required to utilize this service.
  4) We are in the process of adding new amenities such as a bike share and an Amazon hub which is a more secure way to receive packages. Residents are not required to utilize the Amazon hub, they may continue to have packages delivered to their building if they so choose.
  5) Our community has (34) apartment buildings and (1) office building, there are extended sidewalks in front of each building. We do not have plans to add additional sidewalks as we feel there are a sufficient amount on the property.
  6) Our community pool is open this season, however we have had difficulties finding the state/county required Lifeguards to operate it so our hours have been reduced. We are in search of additional Lifeguards and will hire anyone that qualifies for the position.

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In our contract it states that we are able to move to another morgan property so long as we pay a "smooth move fee." I have read through my entire lease and there are no extra details about this. It only says the cost. We called our complex and asked them and they told us they didn't know about it and would "talk to their manager and call us back" but to go ahead and call the property we were moving to and ask them. We called and were transfered to a morgan property call center where they also knew nothing gave us another number, who gave us another number until finally someone seemed to know about the smooth move addendum. They told us we could do this, and that we would have to apply to the new complex, pay to reserve it, and then contact our current residence to inform them we would be leaving. We told them our lease was not until September but we need to move in July and they told us that wouldn't be a problem. Well we paid all our fees to move and then contacted our residence only to be rudely told "I don't know who you talked to but you can't do that without a 60 days notice." We move in 30 days. We do not have 60 days. We asked for a phone number to talk to a manager but every number we were given just goes straight back to the morgan properties call center and NOT to anyone incharge. We have been told 3 times that the property manager would be contacted and we are still waiting to hear back. I need this problem resolved TODAY. It says nowhere in the lease that 60 days notice is required for a "smooth move" only to break your current lease, we don't want to break the lease, we just want to transfer it to a property in ohio. I don't understand the resistance, we are only paying $1100 for this appartment and these places are going for $1800 now, they could almost double their income by letting us move out and getting someone new in, and we would still be woth morgan properties too, it would not hurt them in any way shape or form

  Business Response

  Date: 07/18/2022

  Hello,

  We simply do apologize for the confusion, the property was in transition and waiting for a new Property Manager to start and the site team was not familiar with the process.  Since this complaint was filed, this resident and both properties have completed the process and the move is underway.

  Thank you, 

  ****************** Management

  Customer Answer

  Date: 07/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i moved into this apartment 3/25/22, among other issues it was not cleaned i have mold in the bathroom, i have so many issues with this apartment i keep trying to get a corporate number but no one in the office seems to know that number i need help now i have water damage in my ceiling

  Business Response

  Date: 06/30/2022

  June 30, 2022

  Dispute Resolution Team

  Better Business Bureau 

  1411 K St. NW, 10th Floor Washington DC 20005

  RE: Case #********

  To Whom It May Concern, 

  Please accept this response in reference to the above case number involving ***** ***** and our community, ********** **** Apartment Homes. I, Jamie M********, Senior Property Manager met with **. ***** in her home on Wednesday, June 29th to review any concerns she may be experiencing in her apartment home. *** ***** is aware of the plan of action to be taken and we will have her concerns resolved no later than Friday, July 8, 2022. 
  
  Should you need any further information, please feel free to contact me at **********@morganproperties.com or by phone at ###-###-####. 
  
  Best Regards, 
  
  Jamie M******** 
  Senior Property Manager
  ********** ****

• Initial Complaint

  Date:06/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a Lease Buy out at ********* Apartment. I went into the office they gave me a document and maid a copy gave me the copy and kept the original. I called the rental office 3 times to asking for any over due balances regarding damages. I was the first time by the assistant property manager I would receive a notice in the mail. I paid $1507 and I am wondering where did that go if I didn't pay what was intended. I paid via their porta as I would normally do. I received a notice 2.5 months after I contacted corporate office requesting it. When the letter came they applied 2 additional months of rent. Per a follow up email from the office According to our records, you have not executed a Lease Buyout Agreement. As you did not pay, the additional equivalent of one months base rent as per your lease regarding an Early Termination or sign the Buy-Out Agreement in your account portal. As per the terms of your lease, your county regulations, and your state's applicable landlord-tenant laws requirements. We made every effort to re-rent your Apartment as quickly as possible, as you remain financially responsible under the terms of your Lease until either your Lease-End Date or the date that the Apartment is re-rented, whichever is earlier. Which was Wednesday. June 1, 2022. Sounds so convenient that you could not lease the apartment and I was charged the remaining months. I have never been late paying my rental fees. I have received notices saying I didn't but it was corrected once I called then rental office located on site. Its very sad that I was never notified or made aware of this immediately like I was about a mistaken notice for failure to pay rent.

  Business Response

  Date: 06/14/2022

  Good day, BBB

  As explained to **. ****** on Jun 13, 2022, at 3:29 PM that she did not execute any Lease Buyout. That she would remain financially responsible under the terms of her Lease until either her Lease-End Date or the date that the Apartment is re-rented, whichever is earlier. As such you were charged until Tues. May 31st as on Wed. June 1, 2022 was the day the new resident took possession of the unit. As per the terms of your lease, your county regulations, and your state's applicable landlord-tenant laws, **. ****** had access to all of her Leasing and Accounting information via her online account portal, which was how review her monthly rental charges, notices/updates sent to her and how she would contact her leasing office for questions/maintenance requests. As per section 39)CONSENT TO RECEIVE ELECTRONIC NOTICES. of her lease:

  By initialing below, you agree to accept electronic service as sufficient legal service, unless otherwise required by law, of any and all notices sent by us to you at your email address currently on file with us. BY SIGNING THIS DOCUMENT, YOU WILL BE LEGALLY BOUND. PLEASE READ IT CAREFULLY.BEFORE SIGNING, YOU MAY TAKE A COPY TO REVIEW AND/OR CONSULT AN ATTORNEY. 

   You acknowledge receipt of a copy of this Lease and acknowledge that you have read every provision of this Lease and if you  have any questions with  regard to  any provision of  this Lease  you  have satisfied yourself with such  answers. Based on the foregoing, you hereby agree to be legally bound by all of the provisions of this Lease. 

  Per the terms of her Lease and Buyout Agreement. **. ****** had the obligation to continue to pay her rent and in addition to a Lease Break fee. Per that agreement: "You agree?to?pay a lease buyout equal?to?one month of the regular Base Monthly Rent, for a?total of?$1,507.00.?This payment must be received by us on the same day that you execute this Election of Buyout Option.?" It also stated: "If you attempt?to?terminate this Lease prior?to?the Lease-End Date...?(including any Lease End Date extended by renewal), you shall be in violation of the Lease and shall remain responsible for all our costs and damages resulting therefrom, including, but not limited?to, payment of the Rent until the Apartment is re-rented or until the Lease-End Date (as it may be extended), whichever comes first."?  

  She was advised that "Since the Lease Buy-Out amount, the equivalent of one months base was never paid. As per the terms of your lease, your county regulations, and your state's applicable landlord-tenant laws requirements. It was Voided since its terms were not satisfied." **. ****** was also provide an additional copy of her account ledger, it shows all charges, credits, and balances. This also validated that she did not pay the required Lease Break Fee at the time of her signing the Buyout Agreement. 

  We explained to her that Morgan Properties stand by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. To have your account satisfied of your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  https://morganproperties-reslisting.**********.com/residentservices/apartmentsforrent/userlogin.**************

  Customer Answer

  Date: 06/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I moved out 3/21 was told that was it. Called the property 3 times to get information on if I had a balance. I was told by the assistant property manager that I was going to receive a letter in the mail. I receive the letter in the mail 2.5 months after I moved. The third time I called they picked up the phone saying I would have to call Morgan properties collection office. The problem is why is my account at the collection office when I never knew I had a balance in the first place. The property keep saying I didn’t do a lease buy out. When I went into the office on site I signed a paper about lease buy wrote down my forwarding address and the reason for the leaving. So if that not initiating a lease buy out what was the document for. I was told I didn’t sign a paper on line and that’s why they say I didn’t do a lease buy out. I was never made aware of anything to sign online. No alert to sign documents nothing. So now they added fees to my account and notified me 2.5 months after I moved and turned in my final mailbox key. If that was not a schedule move out why did the personnel in the office schedule a move out inspection. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on November 5, 2021. I applied for the apartment 2-3 weeks prior. The Leasing manager asked me if I could move in after November 1st because they had to get the apartment together. I called every day asking about the status of the application and the least. On November 3rd, I received a notice to provide an earnest interest deposit. After paying the $100 deposit, the leasing manager told me I would receive the lease shortly. On November 4th, I received the lease. I was also informed that the security deposit that was stated as $300 on the website, was actually $500 because that's the deposit for 2 bedroom 1 bathroom apartments. I paid all the money and had the movers come on November 5th. I asked the assistant leasing manager about roaches and mice complaints and she stated they didn't have an issue. This was not the truth. When I did my quick walk-through the day of (only because the apartment was never ready to be viewed prior), I asked about the Raid roach bait trap behind the stove. The assistant leasing manager lied and stated it was placed there by the exterminator. When I started having roach issues, the exterminator came and told me that they don't put down Raid roach bait traps and it had to be placed by the prior tenant or someone else. To try to summarize: I was charged $10 for gas not being in my name the day I moved in. Gas takes 3 business days to set up service. It was Morgan Properties' fault that I had to request service on 11/04/2021. The apartment had many issues, wasn't cleaned at all, and the kitchen cabinet shelves were missing. I have a roach and mice issue that seems to not go away. The company didn't fix my issue until the 1st and second week of December. The workers were in my apartment Monday - Saturday for almost 8 hours each day to fix the issue. Please see the attachment for a gist of my issues. Also, here's a video of my walkthrough:https://www.*******.com/**************************

  Business Response

  Date: 06/17/2022

  ****************** was in possession of his apartment home as of November 5, 2021 and would pay for such, both rent and utilities. If he paid utilities to the utility provider from November 5, 2021 onward, we can make any necessary adjustments based on any duplicate payment and seek a refund from the utility provider. However, if he did not, no adjustments will be made. We would simply require a copy of the paid invoice to move forward.

• Initial Complaint

  Date:06/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a whole month rent and damages for a property that I was not living in also damages including a leaking roof that had begun to grow mold as it was not fixed correctly and an infestation of mice that resulted in health issues for my child which made me leave resulting in balance of 2200 and me not being able to lease again with other properties

  Business Response

  Date: 06/14/2022

  Good day, BBB
  
  Please be advised that ************** was charges in accordance with the terms of your lease, your county regulations, and your state's applicable landlord-tenant laws requirements. She signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. That she read & understood that she was required to notify us of any damages or repairs needed on the premises:
  
  "...You must promptly notify us in writing if the Apartment is damaged or repairs are required.Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements with reasonable promptness after receiving written notice from you. Only our employees, agents, or contractors may make repairs to the Apartment. You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense that you might raise and a waiver of any affirmative claim against us for non-habitability..." Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.
  Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident or abuse of the premises, or equipment by the tenant, by a member of the tenants household or by a guest of the tenant.

  After reviewing ************** Work Order Requests, there were none regarding Bedroom 1 > Walls damages. There was only a WO request back on 07/13/20 for {Bedroom and the hallway roof}. This was completed by ****** Contractors and that WO was closed. All of her charges have been reviewed with the property manager, and they were confirmed valid. Morgan Properties stand by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws.

  To have your account satisfied of your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  https://morganproperties-reslisting.**********.com/residentservices/apartmentsforrent/userlogin.**************