Complaints

This profile includes complaints for Carlotta Credit & Car Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carlotta Credit & Car Sales

  303 Wyoming Ave Kingston, PA 18704-3502

• 

  Carlotta Credit & Car Sales

  1338 N Church St Hazle Township, PA 18202-9367

• 

  Carlotta Credit & Car Sales

  3374 Scranton Carbondale Hwy Blakely, PA 18447-2406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2024, I put a down payment of $500 on a 2011 ******* ******. I purchased this vehicle through Carlotta on October 14, 2024 the engine blew up in the vehicle which was covered by the dealers warranty that came with the car. The warranty states one year or ****** miles which ever came first. I get the car back and on May 12, 2025. My car broke down the second time I was then notified by Carlotta that it once again needed a new engine which Carlotta had to replace under my warranty. On May 25, 2025 Carlotta called and said the engine was replaced and I could pick my vehicle up. When I pick my vehicle up from ******* I immediately call them and notify them that my car is not shifting correctly and now has a pull to the right hand side. On the morning of May 27 at 6 AM I drop the car back off at the dealership.Carlotta then calls me at 2 PM the same day to inform me that my vehicle would now need a third engine replacement. Meanwhile, this whole time Im without a vehicle while the one Im paying for weekly is in and out of the shop for lengthy engine repairs. Since the purchase of the vehicle, Ive paid a total of $4661.60 to Carlotta that includes the deductible they charged me to diagnose the vehicle, the 30 payments Ive made towards the vehicle and the down payment I made at the time of purchase for the vehicle. At this point Carlotta has caused Me serious financial burden and emotional distress, and Im demanding a full refund of all monies paid. As well as cancellation of the purchase contract between Carlotta and myself with no repercussions to myself or my credit.

  Business Response

  Date: 06/20/2025

  06/20/2025
  
  
  To:       ******* *******
  Re:       BBB Complaint ID ********
  
  
  
  
  
  In reference to account # ******** in the name of ******* *** *******, for one 2011 ******* ****** GLS, VIN # *****************.And in regard to Ms. ******** BBB complaint. On 06/04/2025 Ms. ******* visited our office and we came to a signed mutual agreement to resolve her concerns.Carlotta Credit and Car Sales considers this matter to be resolved. If further assistance is required, please contact our office at ************. Thank you for your time in reviewing this matter. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  General Manager
  Carlotta Credit and Car Sales
  *********************************br>********, *** 18704               

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABSOLUTELY AVOID! I am a returning customer but will never come back again after this! I signed for a vehicle Wednesday and couldnt even leave with it first day due to a transmission leak in the parking lot! Left it to be fixed got it next day (Thursday) and went to drive away another puddle under the car so they took it back in and insisted nothing was wrong with it. Saturday the check engine light came on I called left a message for service I dropped it off Wednesday they didnt make time to even look at it that day. Finished it 4:40 Thursday they close at 5.. I picked it up after hours. This vehicle clearly was not in condition to be sold! I called this morning to have my payment prorated for the missed days they declined so I spoke with the supervisor ***** who also said Its a contract and he didnt owe me even an apology for this experience!! This lease shouldnt have even been started until the necessary repairs were made! I just wanted an apology and a slight discount on my bill for the days they had the vehicle in their garage..

  Customer Answer

  Date: 03/31/2025

  Hello please go ahead and close my complaint against car lotta credit the owner reached out and corrected my complaint with a satisfactory resolution 
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was totaled from a deer. My insurance company paid carlotta credit a sum of money. This sum of money has been sitting in a portal at banknof America waiting for carlotta credit to release it to my account. They have not done this in a timely manner as they stayed no one can do it but this one lady. This has delayed me from getting my new car. All someone has to do us call the bank and have it released to my account. This is not professional and unfair to me.

  Customer Answer

  Date: 12/17/2024

  I just received a call from carlotta credit calling me a liar. I have proof on my phone in a text from the insurance company thst this check was sitting in a portal since 12/9 to 12/16 bdgoe they did anything. This guy who called me told me I was lying and hung up on me

  Business Response

  Date: 12/17/2024

  
  
  12/17/2024
  
  
  To:       ******* *******
  Re:       BBB Complaint ID ********
  
  
  
  In reference to account # ******* in the name of ***** *** ****, for one 2015 ******* Accent, VIN # *****************.And in regard to Ms. ***** BBB complaint. On 12/06/2024 Ms. **** contacted our office to make us aware she was involved in an accident and believed the vehicle to be a total loss. That same day, our representative Mellanie contacted *************************** (**************) to follow up on the claim. Mellanie immediately sent over a letter of guarantee for title, and a copy of the *** title to ************** at their request. Carlotta Car sales received a paper check # *********, in the amount of $4,669.61 from ************** on 12/16/2024. This paper check was applied to Ms. ***** account on 12/16/2024. This check was never set up to be released to Ms. ***** personal account and was not retrieved by Carlotta Car Sales in any *************** Portal that Ms. **** is referencing. Carlotta Car Sales is not affiliated with,or set up to receive payments from a *************** portal. On 12/17/2024, I (***** *****) reached out to Ms. **** to try and clarify her complaint and resolve any concerns she may have had. Ms. **** refused to believe that Carlotta Car Sales received the ************** loss payment via paper check.Carlotta Car Sales feels that we processed this claim in a timely manner and consider this matter to be resolved. If further assistance is required, please contact our office at ************. Thank you for your time in reviewing this matter. 
  
  
  
  Sincerely,
  
  
  ***** *****
  General Manager
  Carlotta Credit and Car Sales
  ****************
  ********, *** 18704
  ************

  Customer Answer

  Date: 12/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22679130
  
  I am rejecting this response because:
  I was informed by the insurance company that it was sent over on 12/6 n and was put into a portal. I have attached that correspondence for them to see. I do not want anyone from carlotta to call me again.  they can respond on here. I am not a liar as I was called. You may apologize to me on here. They held this money for a week and no one could do anything. Very unprofessional collection of individuals.  
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nearly 3 years ago purchased a Dodge dart 2013 . For a little over a year paid for car never missed a payment or insurance payment. Ended up hitting a deer damage seemed minimal yet car was totaled by Carlotta credit. Even though vehicle was necessary for getting to work for my girl and I it took 2 weeks before we were even told about the car being totaled. Needed another 500$ up front for another vehicle and nothing of the 500$ a month counted towards a vehicle so kissed that money goodbye. Had no choice and bought a 2017 ********** G4 . Within 3 days car had major issues. Brought it in and they said they fixed problem. They didn't! Car has had worsening problems since it was bought in November. Anything that could have caused the issues I have tried to fix to no avail. Multiple mechanics can't figure out what the issues are. Now the vehicle can't be driven. Yet somehow they expect us to have it towed a really decent distance away and have the money to pay for the repairs while still paying for the car. I have now lost my job because of the car. My girl still has hers for time being. We were told even though we want to return it they don't resell so we would still be screwed. We have never missed a payment I don't see how any of this can be legal. Please help us.

  Business Response

  Date: 08/08/2024

  Please be advised that the 2017 ********** Mirage that was purchased by **********************; and Rebel ***** is current in our ******** location for service work.  We are working with  the customers to resolve any issues.

   

   

  **********************************

  Car-Lotta Car Sales

  ************

  Customer Answer

  Date: 08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Kingstons employee are professional and courteous in comparison in comparison to *******. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a vehicle not even a full 2 months ago. This vehicle was clearly not inspected in the way it should have been. There is a leak in the engine that has been there since before we leased it, we have paperwork to prove this. We took it up to get fixed twice, and in a matter of 3 days for each visit, the check engine light came on again. To make matters worse, we were driving the car and the tire came off the car while operating. The piece holding the tire is all rusted, eroded, and 3 lug nuts snapped. We filed a police report. If the car was properly inspected, they would have seen this major issue and not deemed this car safe to drive.

  Business Response

  Date: 07/29/2024

  7/26/2024

   

  BBB serving ******************* & ********************

  Complaint  ID ********

   

  On May 14th, 2024 Diavel ******* and ***************************** purchased a 2012 Jeep Liberty from Car-Lotta Car Sales.  This vehicle (*****************) was purchased with a 12 month or ***** mile warranty with a ****** deductible.  This vehicle was brought in for service  - the concern being a check engine light on - the appointment was  Jume 3rd, 2024.  The repair made was a replacement of  the  Evaporative Leak Detection Pump. The customer was charged ******.   On June 10th, 2024 the customer telephoned the office stating the check engine light had come back on.   The vehicle was in for service on  June 17th, 2024 and the repair made was  a replacement of the **** and a purge valve.  The customer paid ******.    On July 8, 2024  the customer had the vehicle towed in.  When the vehicle arrived the   rear driver side tire off.  Upon looking at the vehicle it was determined that this repair was not mechanical  so contacted the  auto insurance company.  All repairs were made  and the vehicle was returned to the customer on Friday, July 26, 2024.  There was not charge to the customer.

   

  Thank you for allowing us the opportunity to explain. If any additional information is required  please do not hesitate to contact us. 

   

   

  **********************************

  Car-Lotta Car Sales 
  ************

   

   

   

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Carlotta for 3plus years my car broke down I was told If I got my car there that I was able to trade it in and leave with a new car same day this was a week long conversation so I end up getting the car towed to there lot at my expense only to be told they cant help me and if they were to fix my car I would have to pay in advance I was left with no choice but to allow them put in a new battery because they said they couldnt test the altenator with the battery that was in there so they charged me 350 dollars for a battery never checked altenator the car still does not run and for first time I am 16 days late on a payment and now they are threatening me with repossession I can explain more verbally its a lot

  Business Response

  Date: 02/02/2024

  February 1, 2024
  
  
  ***************************** / BBB
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404
  Re: Complaint ********- ***** 
  
  
  We are replying in reference to a letter received by your office from **************************
  
  ************************* and ********************* purchased a 2012 ************ on January 27th, 2022.  At time of purchase the vehicle had 149,698 miles.   This vehicle had a six month of 6 thousand mile warranty with a  $100.00 deductible.
  
  On January 12, 024 the customers had  the vehicle towed in to  Car-Lotta Blakely  with intentions  to trade . The customer was unable to trade on that date-  Since the vehicle  was there the customer asked if our service team would look at the vehicle and diagnose a no start issue.
  
  The customer was advised that we would need to start by replacing the battery -  The cost of this repair  would be $200.00 for the battery and  50.00 labor- The customer authorized this repair. Further diagnostic  of the vehicle  found the vehicle also needed an alt-  We  found multiple oil leaks causing the alternator to intermittently stop working  and informed the customer that  replacing the alternator would not fix the concern as the oil from the multiple leaks was dropping on to the belt and alternator.  If we replaced just the alternator it was more than likely she would still be having no start issues  since the oil  leaks were not fixed.    Customer was quoted 400.00 in labor and 325.00 in gaskets/parts for the oil leak concern. .The alternator repair would be 250.00 for the part and 50.00 for the labor  Customer declined these repairs  even though she was offered a payment arrangement for the total of the repairs.  Customer opted to  pick up her vehicle.
  
  At the time the vehicle was in our service department  we performed a courtesy safety inspection noting that the left, lower control arm  and ball joint  needed replacing an are unsafe- We recommended replace 4 tires and having the vehicle aligned and that the  driver side window was inoperative  and stuck in the down position.   
  
  In reference to any past due payments or collection activity on this referenced account. While we understand, and are willing to help if ******* is experiencing financial, or vehicle service difficulties. It unfortunately, doesn't excuse payments that become due according to the mutually agreed upon contract. Calls, messages, and emails have been sent daily to resolve this matter, but no contact has been made back by ******* since 1/31/2024 for a resolution. Carlotta Car Sales offers payment plans for service repairs that are completed outside of warranty, as well as but not limited to, hardship repayment options for past due accounts. We look forward to hearing from ******* to review these options and coming to a resolution. ******* can contact Brian (Manager) in customer service at ###-###-####, during normal business hours, to discuss the options available to her.
  
  If further assistance is required, please contact our office at ###-###-####. Thank you for your time in reviewing this matter.  

  
  **********************************
  Carlotta Credit and Car Sales
  Kingston/Blakely

  Customer Answer

  Date: 02/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 02/06/2024

  The letter they responded with has false information they charged me 350 for the battery the only way they would offer payment arrangement for the vehicle was if it was over 1000 dollars and they wanted 25 percent of that up front before they would even do the work My mother ********************* never went with me to Carlotta she was never a co signer and I only had vehicle towed there because there sales associate told me the vehicle had to be there in order to trade he basically promised me I would be leaving in a new vehicle because I told him once I have it towed I was stuck there he said bring it then upon my arrival told me the vehicle I was supposed to get was sold at end of business day prior I spoke to Carlotta on Jan 30th not to be issued a hardship repayment but to be threatened to be put in for repossession after explaining to them that the car is still not drivable and I was ******* to work everyday since even before they would replace battery or look at car they demanded a payment which I payed I've never missed a payment up until now and they treat people so rudely the sales associate should have never had me bring the car n promise me a vehicle if that wasn't an option but they made sure to leave that out of the equation 

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wanted a resolution today, and I said I wouldn't have money till Friday. I don't have a phone as of now to speak to anyone from your office.

  Business Response

  Date: 12/11/2023

  12/11/2023

  We are writing to inform you that we have been in contact with ****************** and  have been able to work out an arrangement.

  *********************

  Car-Lotta Car Sales
  ************

   

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $4000.00 to get new engine

  Business Response

  Date: 10/19/2023

  10/19/23

  Better Business Bureau
  Metro Washington DC & Eastern PA
  

  Complaint ID  ********;  *****************************

  Please be advised we  have reached out to the customer and worked out a payment plan to help with her current financial. situation.

  *********************

  General Manager
  Car-Lotta Credit and  Car Sales

  ************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the process of buying a 2016 **** ******* from Car-lotta car sales in September 2023 The car we put 1,000 deposit on was needing repair and they would contact us when it was ready. We did not get the vehicle until October 6th 2023. We took the car home and immediately there was an issue the tire pressure light was on and the car shook when the brake was engaged. Monday October 9th on my way to work the check engine light comes on. I contacted Car-lotta was rudely told I needed to speak with service coordinator. I called the service line and was sent to VM. Issue still not resolved.

  Business Response

  Date: 10/10/2023

  This reply is in reference to   Complaint ********-*************************

   

  ************************* and ******  and ************************* purchased a 2016 **** *******  ( vin *****************)  from Car-Lotta Car Sales on October 7th, 2023. This vehicle has a six month or 6 thousand mile warranty.

  On Monday, October 9th 2023 at 9:02 am,  **************** left  a message on the service  coordinators voice mail.  At 9:33 am that call was returned and a message was left for the customer.  At 11:02 **************** called back and an appointment was set for us to address a vibration at it idle and the check engine light on  on Wednesday, October the 12.

  Please let us know if any additional information is required.

  **********************************

  BDC Manager
  Car-Lotta Credit and Car Sales

  ************

  Customer Answer

  Date: 10/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Car was picked up october 12th at approximately 4:45 pm. Carlotta stated that the check engine light was fixed. Prior to taking to the vehicle in i had the light code ran. The code came up as a fuel pump. The service manager told me upon drop of to have the car fixed she did not believe what i had told her was the problem even with paperwork stating that the fuel pump was the problem. Once i picked the vehicle up i drove no more than 10 miles and the light popped on yet again. As i did the first time i got the code checked. Again the scanner said fuel pump. The fuel pump was not fixed and/or replaced. Carlotta replaced the o2 sensor. Although the vibrate at idle was handled the light and cause of the light were not resolved to the fullest and/or proper extent. I had called carlotta within 5 minutes of the light coming in again at 5:42am October 13th. I called a 2nd time once they had opened and the lady who i spoke to told me the car was still able to be driven. Correct for now until the fuel pump fails and causes the car to he inoperable that i purchased not even 2 weeks ago from this company. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/16/2023

  October 16th 2023

  Re:  ************************************* ********

  ************************* brought his 2016 **** ******* for a scheduled service appointment on October 12th, 2023  to address a check engine light on and  a vibration at idle.

  Tech found code *****, bank one sensor signal stuck  causing lean code code-  replaced Oxygen Sensor-  road tested-    code did not return.

  Tech replaced rt side motor mount, left side trans mount and rear motor mount for vibration

  **************** was advised at 1:49 pm that the vehicle was ready and  picked up vehicle before close of business on October 12th.

  At 5:48 am on October 13th   there was a message left  on the service voice mail that vehicle check engine light  had come back on. At 9:07 am on October 13th,  **. ************  called and spoke to the service coordinator regarding  the light back on- She  apologized for the inconvenience and  advised the customer to  drop the vehicle off on Monday, October16th  and that the issue would be re addressed. The vehicle was not brought to Car-Lotta for service on October 16th, 2023. **************** has not contacted us to reschedule this appointment. 

   We strive for 100 customer satisfaction do our best to have customers their vehicles back in a timely manner trying our best to make sure the vehicle is fixed correctly the first time. 

    Please let us know if any additional information is needed.

  **********************************

  BDC Manager
  Car-Lotta Car Sales
  ************ 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car for 1500 down on july 24th and it has been in the shop twice already, going on a third time now. We got a lemon and want our money back or a different car. The car shuts off randomly and is a huge safety hazard.

  Business Response

  Date: 08/17/2023

  BBB Serving Metro Washington DC & Eastern Pennsylvania
  Re: Complaint ID  ********  * ********
  August 17, 2023
  Attn: *****************************
  
  ******************** and co signer *************************** purchased a  2011 ********** ***** on July 24th,2023. This vehicle has a 6 month or 6 thousand mile warranty.  This vehicle warranty does have a $100.00 deductible.

  
  On August 4th the customer contacted our service department regarding a check engine  and EPC light  that had come on  and the vehicle had stalled out-  a service appointment was made for August 7th.  August 7th the vehicle was dropped off for service .  Our technician  scanned the vehicle and found codes ***** and vehicle *****- both related to crank sensor- technician  replaced  crank sensor and road-tested for 10 miles documenting that the vehicle was driving fine but that a crank sensor may cause a stall condition.   The customers were contacted at 1:43 pm to be made aware the car was ready and there was no charge.

  
   Customer  returned to our office on August 8th  at 12:10 pm stating that the vehicle would not start-  after starting there were multiple indicator lights    on- after restarting and the *** light remained on-   We suggested the customer leave the vehicle with us so we could address this concern that day.   Upon diagnosing the tech found  code P0322  for a crank sensor.  Although this part was covered under a parts warranty policy from the  parts warehouse, we opted to purchase a **********  OEM  ** part. After part installation the vehicle was re road tested  and  no codes or conditions returned. Customers were contacted to make them aware the car was ready at 2:55 pm.  Customers were given a $50.00 ****** gift card  because of the inconvenience for having to being the vehicle back.  There was no charge.
  On  August 16th  there was a voice mail left on our service line regarding a service issue. Our service coordinator returned that call  at 5:04 pm and  left a message. We are waiting for a response from customer to address any concerns.
  
  We value our customers and strive for 100% satisfaction.  We do understand that vehicles are mechanical and do at times have issues.  We aim to address any/all issues in  timely manner but do understand that it there are times it may take more than one visit to correct a concern. 
  Please do not hesitate to contact us if there is any addition information required.
  
  **********************************
  Car-Lotta Car Sales
  BDC Manager

  ************