Complaints

This profile includes complaints for Apex Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apex Asset Management, LLC

  2501 Oregon Pike Ste 102 Lancaster, PA 17601-4890

• 

  Apex Asset Management, LLC

  PO Box 5407 Lancaster, PA 17606-5407

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly calls me regarding a medical bill. Ive spoken to them several times and provided my secondary insurance info, yet they continue to call. My insurance company wants a statement with the date of service and their statements do not include that info. The representatives are not helpful.

  Business Response

  Date: 01/09/2024

  January 5, 2024

  To whom it may concern:
  

  Pursuant to the aforementioned complaint, we would like to offer the following reply to the facts presented previously by *** *********. APEX Asset Management, LLC is a third-party debt collector. We have reviewed the APEX account #******** for *** ********* and have ascertained that she has not provided us with insurance information. On 11/30/2023, the complainant verbally advised our collection representative that she no longer wishes to receive phone calls. This account was flagged to cease communication via phone at that time and no further communication has occurred.

  We have contacted our client, who placed the account for collections per our contract, who advised that they have adjusted off the balance balance. We have mailed *** ********* a letter stating that the account is closed with APEX.
  

  As the account is no longer open with this agency, we consider this matter to be closed.
  

  Thank you for your assistance.
  

  Respectfully,

  APEX Asset Management, LLC

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents contracted with ********** Communications (********** Cable) for cable service several years ago. They were older, retired, and lived in Pennsylvania. Their mail was delivered at some distance from their residence and both suffered with mobility issues. To assist them, I had them contact all of their service providers to have a secondary billing for their services forwarded to me so that they would not miss or be late paying any of their accounts. I was not responsible to pay their accounts. Both are now deceased and ********** Cable has placed the account and me for collection for un-returned cable boxes. This was done without notification, written or otherwise and I only became aware of this action after running my credit report. I have called ********** several times in an effort to resolve this discrepancy and been informed that the units are older and were not required to be returned due to their system/service upgrades. This basis for this claim involves the following; 1) Placed for collection while not being the person financially responsible for the account, 2) Improper billing and collection action taken without prior notice for equipment that has been designated as obsolete and ineligible for return in direct contradiction to the Fair Credit Billing Act, 3) Negative impact to my credit rating directly attributable to this misdirected collection action.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with Apex Asset Management. I do not have a contract with this collection agency reporting to my credit. They did not provide me with an original contract between myself and them.

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Apex Asset Management, LLC and do not have a contract with Apex Asset Management, LLC. They do not provide me with the original application like I asked.

  Business Response

  Date: 11/28/2022

  APEX Asset Management is a debt collection agency that has open and delinquent invoices referred, to our company from the original creditor, for collection.  The accounts ************************ references were recently verified as still outstanding and therefore APEX will continue to pursue recovery of the outstanding balances.  Please feel free to contact our office with any additional inquiries or to make arrangements to satisfy the outstanding balances.  Thank you, APEX Asset Management, LLC

  Customer Answer

  Date: 11/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  In accordance with the Fair Credit Reporting Act 15 U.S.C 1681 & Fair
  
  Debt Collection Practices Act 15 U.S.C 1692  Apex Asset Management Account
  
  # ********, has violated my rights.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions
  
  15 U.S.C 1692 Section 805 A States a debt collector may not communicate with a consumer in connection with the collection of any debt at any unusual time or place or a time or place known or which should be known to be inconvenient to the Consumer
  
  15 USC 1692 Section 805 A Section 3 States at the consumer's place of employment if the debt collector knows or has reason to know that the consumer's employer prohibits the consumer from receiving such communication.
  
  15 USC 1692 Section 806 Section 5 Causing a telephone to ring or engaging any person
  
  in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.

  Regards,
  
  ***********************************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling my house threatening me on my answering service. When I called back they hung up on me! I've never seen a legitimate collection agency hang up on people! But I paid everyone I owe so I know it's a scam! I don't have one delinquent bill!

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are billing me for services that have already been paid. They refuse to fix the problem and they refuse to speak with me. I received a bill in the amount of $342.78 that consisted of three charges. I provided proof of payment for $302.18 that was on the bill and submitted a check for $40.60 for two additional charges ($19.62 & $20.98). Apex cashed the check of $40.60. They have recently sent me another bill for the $40.60, which was paid. I tried to clarify this with them, but they hung the phone up on me and won't respond to me.