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Business Profile

Major Appliance Parts

McCombs Supply Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company should be closed down. They don't care about their customers. I have been waiting forever for a package that has not moved for days,but they have done nothing they don't care. They filed their own complaint for the post office to get their money back, but I don't have my back or a product and cannot use my microwave when I have a IV chessboard. This is horrible business practices. They have multiple complaints. I wish Ihad seen all the complaints before I ordered from this absolutely horrible company that only cares about themselves and not about their customers. I still have no which hasn't moved since the 11th and don't have my money back. They should be really shut down and arrested for stealing peoples money and not delivering a product for them. It's a low amount of money for me it's a lot of money the post office has lost my paycheck, etc. but the company refuses to do anything. They just want me to be patient and wait multiple more days whythey hold onto my money and I have no products again I think they should be shut down or put in jail. You could see my tracking number in the photo. I have multiple emails that showed the company does not care about their customers. They have a horrible rating on the Better Business Bureau website and on other review websites they have poor moral and ethical practices. They are horrible company and horrible people. I don't know how they sleep at night.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "Order #****** 1 product totaling $32.39 Order Placed 16th Nov 2024 It is under warranty and there are two options.1st option....you can send the one back to us and when we receive it, we will send a replacement at no cost. Send it back to the address below and include a copy of the order and mark it warranty swap.Return shipping is not covered, but we do cover shipping to you. McCombs Supply ***************************************** 2nd option....which will be the fastest way of getting a replacement is to purchase another one from us:********************************************************************************************************************************************************* Then send the bad one back to us and when we get it back, we will refund the cost of the 2nd order. Standard shipping on the 2nd order will be refunded.Return shipping is not covered by warranty.If you choose option 2 please provide the new order number if ordering online.If you choose option 2 the newest order is refunded.Warranty does not reset with either option.Please note that if you pick option 2, newest order gets refunded, meaning that your warranty does not reset, it will still be under warranty from the original purchase date.*****"I requested a full refund, from the 1st email I do not want these same rods and I will not pay for return shipping for their defective products.That means I will have to pay more than the original price I paid for rods. I also cannot be without my washer for weeks, washer does not operate with out them so I bought rods from another vendor."Returning 1 Washing Machine Suspension Kit for Whirlpool Kenmore W10780048 Return Requested 2nd Apr 2025 Return Action Refund Return Reason Not Satisfied With The Product Your Comments Item is defective, the rods bent under normal use, and washer drum was banging with these rods, please refund "

    Business Response

    Date: 04/16/2025

    As stated, we will replace the item if you return it to us.

    Customer Answer

    Date: 04/17/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23207336

    I am rejecting this response because: Business expects me to pay return shipping for their defective product  they sold me(2 suspension) rods out of 4, or 50% bad. They then will ship me the same brand rods which I don't want since 2 out of 4 of the rods they sent me were defective. Also if I have to pay for return shipping I am paying more for the rods than original price I paid for them which is unacceptable. I already bought replacement rods since I cannot be with out a washing machine while this complaint goes on. 

    McCombs sold me a defective product, they tell me I have to pay the shipping to return it to them. I do not  want it replaced, I not trust their product, see the pictures. I want a refund. If they want these defective rods back I will be happy to send them but they pay the shipping.


    Regards,

    ******* *******








  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dishwasher part form McCombs Supply ********* and they sent me the wrong part which I returned. I emailed them to find out why I haven't received my refund yet. They replied that they are not refunding it because it was installed. If I'd been able to install it, I wouldn't have returned it. How can I put something in that doean't fit?I DO NOT RECOMMEND THIS COMPANY AT ALL! THEY ARE CROOKS!

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a washing machine repair part 12/16/24 for $29.85 plus shipping $8.22 plus tax $2.28 for a total of $ ***** . The part that was sent to me was not the part I ordered, the part that was sent was a part that cost $30.85 . there are differences in the 2 parts as pictured on their website. Their return policy is: McCombs Supply pays the return if: Incorrect product is sent. After several e-mails they agreed to have the part returned for a full refund. I returned the part but was not given the full refund that included the shipping cost. They refuse to refund the original shipping cost of $8.22 .

    Business Response

    Date: 03/06/2025

    a refund has now been issued in full. thanks for pointing out the error.

    Customer Answer

    Date: 03/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:10/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller stated per email conversation that they would provide a refund Minus the shipping charge, which was fine even though I never even received the package. The package was delivered to the wrong location and someone put return to sender which is what was done, the item was delivered back to the seller (McCombs) but they the seller only offers ***** of the ***** I paid. The item ordered was ***** with ***** shipping and 4.95 tax which totals *****. Why would they only offer me ***** of the ***** I paid? They agreed to a refund Minus the shipping in an email communication but then only offer me ***** refund. ***** minus *****= ***** NOT *****.****** has also sided with the seller in my several disputes with ******. I will be disputing with my bank but either way I'm getting a refund or we will be in court.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an icemaker auger unit from this company and I returned a new item to them, they did not credit my account stating that it was installed, and then returned a completely unservicable damaged unit to me. I wrote the owner of the company explaining the series of events along with pictures but have not heard anything from him. See my attached letter to *** *******************, subject: "Returned Auger Damaged and Unserviceable". The auger unit I bought and paid for was maliciously and intentionally damaged by someone in his company. This is unacceptable! I asked him to reimburse my account the cost of the auger and my shipping.

    Business Response

    Date: 01/03/2024

    a refund of $123.19 has been issued

    Customer Answer

    Date: 01/13/2024

    I would like BBB to post my updated complaint below on your website.  I am ok with BBB closing this complaint, but I would like you to update my complaint and post it on your website.  This company is very disingenuous and I want my complaint to be posted permanently on your BBB website.

    Updated complaint follows:

    The problem I have with this company is that there are rude, deceitful,and malicious employees at McCombs Supply Co Inc.  I do not recommend anyone do business with this company.
    I bought an icemaker auger unit from this company and I returned a new item to them, they did not credit my account stating that it was installed, and then returned a completely unserviceable damaged unit to me. I wrote the owner of the company explaining the series of events along with pictures but have not heard anything from him.  The auger unit I bought and paid for was maliciously and intentionally damaged by someone in this company.
    I received the damaged auger back in a heavily bubble wrapped box which was not damaged during shipment, so the auger was intentionally damaged by one of the McCombs Supply employees before packaging and shipping it back to me.  The auger gear was entirely missing,one of the plastic brackets was completely broken, and the foam pads on the base of the unit were damaged or gouged with a screwdriver or other sharp object.  This is totally unacceptable and unprofessional!  What company allows their employees to treat their customers this way?  I asked the company to reimburse my account the cost of the auger and shipping, which came to $133.47.  The company only reimbursed me $123.19 for the cost of the item only.  They did not reimburse me for shipping.  I will never do business with this company again.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a furnace intermittent pilot gas ignition control on November 11,2023. Received it on November 14th. Had the part for about 1 hours and found it to not be what I needed so packaged it up and sent it back the same day. The tracking number showed they received it on November 17th. I contacted them November 20th to confirm and requested a receipt for my refund. They said the refund was denied because it showed signs of installation. It was never installed..and was returned the same day I received it.

    Customer Answer

    Date: 11/22/2023

    Just want you to know that McCombs  has possession of the returned part.

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ended up with the wrong part ordered and sent them 3 emails the same day Saturday and one more Monday They are not there on weekends so without reading my 4 emails to change the part they sent me the wrong part. The company is very very bad at communicating. At their quest I sent the part back. They now have my money and usps say they got the return part So I short I got no parts no refund and they have my needed part and my money This has taken 3 weeks of my time and I did make a formal complaint to ****** 

    Business Response

    Date: 06/13/2023

    the buyer is upset because the buyer made a purchasing error and we did not cancel his order. This would not have been an issue at all had the customer order the correct item the first time. I do not believe we are at fault. The buyer made a purchase, we promptly shipped it. The buyer opened a case through ****** so now we are working on this through ******.

    Customer Answer

    Date: 06/14/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    ***********************

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a motor for my furnace through McCombs supply and worked for one day then quit Ive tried calling them for 4 hours and emailed them and no response I just want a replacement or refund

  • Initial Complaint

    Date:10/20/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and rec'd ********* glass replacement plate for microwave. Cost $29.40, paid by cc on 10/14. Item arrived in box one would use to mail a book or the like. Could hear what sounded like broken glass inside box before even opening. Plate was wrapped in one piece of tissue paper. Nowhere on box were indications package was fragile, etc. Immediately upon opening and realizing plate was shattered, contacted business and spoke w/Carlos who advised we would need a label from McCombs to return the product and to send photos. We have sent photos of the box, the wrapping and the shattered plate. We have attempted to communicate via email, sending the photos McCombs requested. We are assuming the label could be sent to us via email. Unfortunately, McCombs has not responded to our emails in any fashion. We requested an opportunity to speak with Ken M****** to attempt to resolve this without the need for this complaint. We were told by Carlos Mr. M****** has no email or telephone. We have emailed twice with no response. We have done exactly what was requested by McCombs but have received no reply. Due to poor packaging and no customer service, we do not wish for McCombs to send another plate which would probably arrive in the same condition and we would be tasked once again with returning the product and chasing our refund.

    Business Response

    Date: 10/24/2022

    We asked for a picture of the item to be sure we were not being scammed. We don't just give a refund without backing up the reason why. The buyer sent the pictures and we promptly refunded the order in full.

    Sorry you received the item damaged.

    Customer Answer

    Date: 10/24/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ***

McCombs Supply Company is NOT a BBB Accredited Business.

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