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Business Profile

Pet Supplies

The Critter Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

2.39/5 stars

Average of 18 Customer Reviews

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Review Details

  • Review fromJohn P

    Date: 06/14/2024

    1 star
    This company has really gone down hill. They charge you and ship a week or two later. Then they send a 10th of what you pay for. Refuse to take responsibility for anything. The last order , 500 super worms, came with 13 worms and dead. They wont reply to an email and have no phone number.
  • Review fromRonald k

    Date: 05/06/2024

    1 star
    They cheated me out of half my order and laughed about it
  • Review fromJo J

    Date: 01/20/2024

    2 stars
    Critter Depot claims that they will not deliver insects to customers when the weather is under 25°, however they still ship did when I ordered them. I feel like they should have stopped my order from going through if they knew it would be certain death for the roaches. Additionally, they did not add a heat pack I asked to be included. It would have been nice if they emailed me saying that my order was canceled and I was refunded due to the weather in my location.
  • Review fromKate H

    Date: 07/18/2023

    1 star
    I never received my 500 crickets. My local post office lost the package and I tried to contact The Critter Depot about getting a replacement or refunding my money. They pulled up an outdated post office scan just before the package was lost and referred me back to the post office. Did not respond to my email after that.
  • Review fromMichael O

    Date: 03/22/2023

    5 stars
    They have excellent customer service very friendly and ready to help along with great prices compared to other places a def go to if looking for feeders and supplies.
  • Review fromDaniel B

    Date: 03/14/2023

    1 star
    Several dozen crickets were dead on arrival and the remaining crickets were dead within a week. Business does not care. Avoid at all costs.
  • Review fromRhyan W

    Date: 11/15/2022

    1 star
    Would give negative stars if possible. I ordered 1000 crickets only for them to arrive with the air vents completely taped up and for every single one of them to be completely dead. I emailed them stating I want a refund not a word response. Absolutely do not order from them, I made the mistake of ordering from them from a recommendation.
  • Review fromMeagan W

    Date: 09/20/2022

    1 star
    (Ive photo/video documented this ENTIRE ordeal)
    I was a happy and content customer for approximately 2 years, that is, until I had an issue with the 1k 1/2" crickets I ordered every 3 weeks was about 5-600 light.
    I reached out, attached photo evidence, was told there was another shipment on the way. When that shipment finally arrived, I video recorded me opening it only to have FIFTY 1/4" crickets sent. Unacceptable.
    I reached out, explaining my disgust and notifying them that I wouldn't be doing business with them ever again as well as making sure my followers knew not to as well. Thier response was a passive aggressive response in which they took 0 responsibility on the snafu and instead blamed me 100%.
    They DID give me a total refund, but only after I threatened to report them to the BBB in which they told me the BBB was a "predatory, for profit company." Just one glance at these reviews and rating tells me all I need to know about WHY they said that.
    The projection was blatant, the customer service was nonexistent and the response was 100% worthy of investigation into the entire company as far as I'm concerned.
    DO NOT SHOP HERE.

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