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Business Profile

Real Estate Rentals

Fetch Home Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My locks were changed by fetch home management. They gave everyone in the building access to the keys to my unit. By putting everyone's keys into one lockbox and sending out a general announcement with the lockbox code. Upon arrival to my apartment. My apartment door was open the door knob was unlocked. All of the lights in my unit were turned on and my security camera system was disconnected. I contacted fetch home management multiple times. I informed them I did not feel safe and I wanted my locks changed again. After days of being in contact with them and the issue not being resolved. I had to contact a third party company to have the locks changed myself. I contacted the office the morning after the locks were changed and informed them I had the locks replaced on my own that I would be sending a copy of the keys to the unit via mail along with a letter, copy of the invoice and receipt for services rendered and would be deducting the cost from December rent. I also submitted a work orders requesting pest control because I saw a mouse in my kitchen. Which has still not been addressed because they didnt give ***** access to the unit even after I informed the company numerous times I'm unable to be home during normal business hours due to work. I submitted a request for my bathtub being clogged on October 10, 2022. They did not send anyone to resolve the issue until. November 9, 2022. One month to fix a plumbing problem is not reasonable timeframe for work to be done. Along with other request I have submitted in September when they originally took ownership of the property that still have not been addressed. When they switched over ownership the entire building didnt have running water cold or hot for two days and we need and another tenant were unable to get in contact with anyone after normal business hours to report the problem. Or any emergency maintenance problem. The way this management company conducts business is unacceptable.

Fetch Home Management is NOT a BBB Accredited Business.

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