Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************, owner of Kingly, LLC requires a security deposit through a third party app when you book one of his properties through ******. ONE YEAR AGO, I booked one of his properties and paid the security deposit through a third party app. Once we arrived, the home looked nothing like the ****** photos, was in a high crime area and the mattress had multiple urine stains all over it. (See the split photos, top is what we got and bottom is what was listed. Also see urine stained mattress). We left and asked for a refund and he refused. We opened a complaint with ******, sent photos of the home and received a full refund through ******. (See photo) **** also refunded the security deposit. Fast forward a YEAR LATER and I now have an unauthorized charge from Kingly, LLC for $394.74!! (See photo) *********** contacted his company and spoke to his assistant (his sister in law) who could not tell me why I had this charge a year later other than it was ***** cancellation policy. I can only assume he somehow had access to my banking information through the third party app to apply this fraudulent, unauthorized charge since ****** has no idea how he has access to my banking information. I called ***** cell after his sister in law gave me the number. He did not answer and I left a voicemail. Six hours later he sends a random text to me that he will be available to talk to me on Friday (four days later) (see the photos for the conversation and how he eventually blocked my number).

  Business Response

  Date: 08/05/2023

  The complaint is not legit. However I'm an effort to avoid backlash from a dishonest customer the money has been refunded 

  Customer Answer

  Date: 08/05/2023

  As the documents prove, I was refunded the full amount from ****** in July 2022 (one year ago) due to the misleading advertisement of the property listed by Kingly, LLC. 
  

  ONE YEAR LATER, in July 2023, Kingly, LLC somehow had my banking information and charged an UNAUTHORIZED, fraudulent charge of $394.74. Kingly, LLC has refused to even acknowledge this charge or to try to even explain what the fraudulent charge is even for. Kingly, LLC has NOT refunded me for this charge. My bank has issued a provisional credit to my checking account while they investigate the fraudulent charge by Kingly, LLC. 

  Customer Answer

  Date: 08/05/2023

  As the documents prove, I was refunded the full amount from ****** in July 2022 (one year ago) due to the misleading advertisement of the property listed by Kingly, LLC. 
  

  ONE YEAR LATER, in July 2023, Kingly, LLC somehow had my banking information and charged an UNAUTHORIZED, fraudulent charge of $394.74. Kingly, LLC has refused to even acknowledge this charge or to try to even explain what the fraudulent charge is even for. Kingly, LLC has NOT refunded me for this charge. My bank has issued a provisional credit to my checking account while they investigate the fraudulent charge by Kingly, LLC. 

  Customer Answer

  Date: 08/05/2023

  Attached is the proof of the charge to my debit card as well. Dated on July 10, 2023. Please see previous attachments where the ****** charge was refunded one year prior in 2022 and the amount was completely different. Again, this is a fraudulent, unauthorized charge. Kingly, LLC has NOT refunded this money.  My bank has given me a provisional credit while they investigate the charge against this dishonest man/company. 

  Customer Answer

  Date: 08/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  He is lying and charged my debit card for an authorized, fraudulent amount and he has NOT refunded the money. Please see attachments sent in previous message to show proof oh his theft. 
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 08/21/2023

  To the Better Business Bureau,
  Kingly, LLC has NOT refunded the money from the fraudulent charge that was never authorized. I have received a provisional credit from my bank while they investigate his business.
  Thank you,
  *********************