Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I have bought a A *** catch can from this company and it stated on their website it reduces the smell and smoke from your Crank case in conjunction with their internal catch can That I have on my truck. I installed it and noticed that no difference than before? I would like to return it, but they would not allow it.

  Business Response

  Date: 09/26/2024

  Thank you for sharing your feedback regarding our catch can for the CCV delete kit. We are sorry to hear that the product did not meet your expectations. At Snyder Performance Engineering, we strive to provide high-quality products designed to deliver real benefits, though we understand that performance results can vary depending on the specific vehicle and usage conditions.

  The CCV reroute system, which includes the catch can, is intended to help reduce fumes and smoke caused by crankcase ventilation gases. Many customers report improvements; however, factors such as engine condition and overall vehicle setup can affect the level of reduction. As a result, we cannot guarantee a specific level of improvement, which was communicated by our customer service team during your inquiry.

  Regarding your return request, our policy, agreed to at the time of purchase, states that we do not accept returns on installed products. This is a common industry practice because once a product has been installed, it cannot be resold as new. While we understand this may be disappointing, our policy ensures that all customers receive brand-new, unused products.

  We remain committed to resolving concerns in a fair and professional manner. As you have also filed a chargeback, we will continue to cooperate fully with the resolution process. If you have any additional questions or require further assistance, we are happy to help.
  
  Return Policy: ***********************************************************

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business builts a faulty product then attempted to hide it and blame everyone but themselves when the customer gets hit with a big repair bill! It’s costed me total $5500 in repairs installing SPE BIllet Gears in a 6.7L diesel. I had to remove them because they will not work in a 6.7l truck with a billet oil regulator. $5500 of which could have been avoided if the gears were built as described by SPE on the internet. They are not OEM Spec. They have not been fully tested. 21 hours of labor and a lower gasket job because SPE sells a defective product. Not to mention the metal shavings through my motor! I shipped them their faulty product and SPE tried to keep them to cover it all up! I had to call the cops to get SPE and Chance to respond. It took a month, and they are still in transit. I live in NJ, SPE shipped them to the shop in Maryland. Being spiteful, my return address was on the package. Terrible to work with. Will not take responsibility for their faulty products. For those reading you cannot install SPE Billet gears in a 6.7l with a billet pump. They did not fully test this before distribution. They refuse to list that on any website or distributor page. SPE refuses to refund any money. SPE does not claim responsibility for their faulty product. They are aware it’s a faulty product, won’t share that with the consumer. Pull it off the market or inform the customer that this product will not work with a billet pump, this has not been tested. Now you know for certain, my truck is the 4th truck this has happened to on the east coast. Refuses to pay the 5500 debt Refuses refund 500 for the faulty part I paid for your product in good faith. SPE sells a faulty product. Thank goodness I didn’t lose the whole truck

  Business Response

  Date: 08/06/2024

  Thank you for your feedback. We take all customer concerns seriously and would like to address the issues you've raised.

  First and foremost, we want to clarify that you did not purchase the SPE Billet Gears directly from us. As such, we have no financial transaction with you and therefore no obligation to issue a refund or credit. Furthermore, we were not involved in advising the compatibility of our gears with the H&S Motorsport Billet Oil Pressure Regulator, as this is not a combination we have tested or recommend. We cannot speak to the performance of products used outside of our specifications.
  
  Upon your request, we inspected the gears you sent in. Our findings revealed that foreign material, specifically aluminum, was embedded into the gears. This indicates that the presence of external contamination was not due to any defect in the gears themselves.
  We want to emphasize that at no point were you promised a refund or credit for the gears. Our inspection confirmed that aside from the embedded material, the gears were within our specified tolerances. You requested our evaluation to understand the issue, and we provided this service without charging for return shipping, which is typically required.
  
  Our terms and conditions state that the use of aftermarket products may damage or destroy mechanical and/or electrical components on your vehicle if not properly installed and/or used for their intended purposes. It is not our responsibility to verify that aftermarket products work with every aftermarket combination available. This is something that the buyer and installer should verify prior to installation.
  
  Regarding the compatibility with the H&S Motorsports billet oil pressure cover, we do not state that our product doesn't work with it, as it very well may. Based on our correspondences, we cannot trust the customer's judgment on this matter.
  On June 28th, the customer sent a threatening email about our stance on the product's compatibility. We maintain that it is the buyer's and installer's responsibility to verify compatibility with aftermarket products.
  
  On August 1st, the original oil pump gears were sent to ** **** *** ******* ** **********, the address provided from the original order with ****** *********** but sent to ******* ******. ******* was never listed on that order either, so without further information, our shipping team had no way to know it was not the customer's home address.
  
  On August 2nd, the customer expressed urgency in receiving his product back. We informed him that the gears were out for delivery to the ****** address. During this time, he made threatening calls to our receptionist, even stating he would call the police on her.
  According to FedEx tracking, the product was delivered on August 2nd at 11:59 p.m. Delivery Confirmation.
  
  In terms of communication, every email from you was responded to in a timely manner, with a maximum response time of less than 24 hours. You were advised multiple times to email us with any concerns, as this ensures a documented and traceable line of communication. We did not receive an email from you until today, and while we strive to respond promptly through official channels, personal cell phone communication with our employees is not appropriate for business matters.
  
  Lastly, it is important to note that we have no record of any police involvement, as no law enforcement contacted us regarding this matter.
  
  We hope this clarifies the situation and addresses your concerns. If you have further questions, please reach out to us via email or our official shop phone number.

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  [Typical behavior of SPE, “not their fault” “nothing we can do” name dropping everyone and anyone else to clear their name. The diesel performance shop confirmed SPE had a defective product. HSM did their part and confirmed their part (just a spring) was working properly. You’re able to see the wear marks from a poorly measured SPE gear.  Lethal performance confirmed it’s up to SPE to process a refund or warrantee exchange. SPE gave me the run around. I figured SPE would stick it to me $5500 air freshener I’ll hang it on my rear view. Look at their business reviews, shady people making defective products and selling something not as described.
  SPE should really be as detailed when listing these parts and honest with the customer. It cost me an extra 5500 and im stuck with gears I can only use as a defective paperweight.
  I’ve attached some emails and pics. I have a bunch more. Their poor reputation is scored higher than what they actually are. SPE you should be ashamed of yourselves.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer a 5% discount for signing up for their mailing list, but did not follow through with that. They also sent an email offering a free gift with purchase, but then refused to give the free gift because they said I had previously purchased from them, even though this stipulation was not stated in the email.

  Business Response

  Date: 01/13/2024

  It's important to clarify that the discount code you received is intended for first-time customers and is tied to their email address. We appreciate your continued support and the fact that you have placed multiple orders with us.

  While we understand your frustration, we must emphasize the importance of maintaining respectful and professional communication. Inappropriate language during our interaction, such as "You cheap bastards," does not facilitate issue resolution.

  We respect your decision not to shop with us further, as it is every customer's prerogative to make choices that align with their preferences and expectations. Our commitment to respectful communication remains unwavering.

  We appreciate your previous support and hope that you find a shopping experience that better suits your needs in the future.
  Thank you for your understanding, and we wish you all the best in your future endeavors.

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They state their "intent" for the offer was for new customers, however there is absolutely no mention of this in the email.  This is, in fact, fraud. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchsed a product from SPE called SPE motorsport17+ 6.7 Powerstroke fuel filter system. after I received the product I attempted to have it installed on my truck but it did not fit. i attempted to resolve the issue with SPE via e-mail, but was unsuccessful I then shipped the product back to SPE at my own expense for a refund which I have not received.

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ordering the SPE Stage 1 turbo for my 2016 Ford 6.7 through one of their vendors. I was forwarded a link to pay the invoice. I did so, in full. Shortly thereafter I got an email from Amy the owner of SPE, saying thank you Scott for your order, i responde dmy name was chad. As I wanted to ensure they had received my order, and that it would be shipped to the correct address. She said it would be and would look into it and respond shortly. They than said they would now not ship my order, and I could see it had not been. I paid through Shoppay and am able to track and see my order there. After not hearing back, as I have a broke down truck 3 states from home. I emailed Amy 2 more times throughout the day, called to speak to a sales rep, and was only able to get a response from their customer service person. Of whom said both Amy and her Husband Dan were in the office. I had 3 hours to go until they were, colsed. Called 2 more times, and email twice yet again. They literally just outright refused to take my call, eanswer emails or respond, for no reason. If they were not going to ship the order, just say so, if they hasd, just say so. You could say they lack customer service, that would imply they have any at all , they certainly dont based on my experience. Truth being, had I first read the reviews of this compnay, I may certainly not have ordered anything from them in the first place. the reviews are as bad as reviews can be, and most state the same. I own several online brands, and I know myself customers can be a handful. But I also know had Amy and or her Husband Dan, or anyone fro that matter communicated to me what was going on, I would not be writing this right now. I dont buy products from brnads to hope to be doing this now. All things considered, reviews read, and my personal experience, I would not recommend SPE Diesel to others. And would suggest to anyone out there, you find another option.

  Business Response

  Date: 09/14/2023

  Dear Better Business Bureau,
  I hope this letter finds you well. We are writing in response to the BBB complaint filed by **** ********** regarding our communication and order cancellation process. We take all consumer feedback seriously and appreciate the opportunity to address the concerns raised in this matter.

  Please allow us to provide some clarity on the circumstances surrounding the order and the subsequent actions taken:

  Order Placement and Cancellation: The order in question was placed under the name of a third-party shop on behalf of the complainant. Subsequently, the shop requested the cancellation of the order due to concerns related to the complainant's behavior. Our decision to refund the order was made in accordance with the shop's request, as we aim to maintain a positive working relationship with our clients.
  

  Owner Unavailability: We understand that the complainant sought to speak directly with our owners, who were unavailable at the time of his calls due to being out of the office. While we were unable to connect him with the owners during that period, we did respond to his emails initially, acknowledging his inquiries.
  

  Communication Breakdown: Regrettably, our attempts to maintain a constructive and professional dialogue were hindered by the complainant's aggressive and disrespectful behavior. Despite our customer service team's diligence in answering every call, the complainant did not find this suitable. As a company, we have a responsibility to uphold a respectful and safe working environment for our employees, clients, and partners. When the complainant began berating our company and the third-party shop that placed the order, we made the difficult decision to discontinue communication.
  

  History of Behavior: In light of the complainant's recent behavior and the feedback received from the shop that placed the order on his behalf, it is clear that maintaining a professional and respectful demeanor is a significant challenge. The complainant's behavior has been a recurring issue, resulting in his termination from other shops and manufacturers. This pattern of behavior aligns with the shop owner's decision to sever ties with the complainant, leading to the cancellation of the order.
  
  Timeline of Purchase: The complainant had been in communication with us for approximately 2 1/2 months regarding this matter. The root cause of this situation appears to be the complainant's knowledge of his truck's issues, reluctance to pay the cost for the part in advance, and waiting until his truck was broken down before seeking a heavily discounted purchase through a friend. This lack of preparation on the complainant's part does not constitute an emergency on our end. His part was already being prepared to ship, yet he thought calling over & over as well as multiple emails to myself & staff would get it out the door sooner. What he failed to realize in this entire situation was had he not acted the way he did, his order would have left the yesterday which is the soonest it could have left as it was purchased the day prior after the shipping cut-off. 
  

  Purchaser's Behavior: Per the actual third-party shop whose account the order was placed under, this behavior is consistent with the purchaser's usual approach to such transactions. Our company strives to conduct business in a professional and transparent manner, and we must consider the interests and responsibilities of all parties involved, which again, is why we cancelled the order per the request of the third-party shop. 
  

  In conclusion, while we understand the complainant's concerns and expectations, we were faced with the challenge of managing a situation in which professional decorum was not being maintained, and the root cause of the issue stemmed from a series of decisions made by the complainant. Our commitment to professionalism and respect for all parties involved guides our actions and decisions.
  

  If the Better Business Bureau requires any further information or documentation related to this matter, please do not hesitate to contact us. We remain dedicated to resolving this issue in a manner that upholds our principles and values.
  

  Thank you for your continued assistance in facilitating open communication between consumers and businesses.

  Sincerely,
  Amy S*****
  Chief Operating Officer
  Snyder Performance Engineering
  

  
  

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  After reading Amy's response to the complaint, I am incredibly surprised. She did outline the confusion between the vendor I ordered from, but made statements not remotely true. I am not banned from any shops or vendors, rather respected in the industry and work with many. I truly wish Amy and SPE had acknowledged and communicated the issues at hand. Yes they ultimatley were that of the vendor they mention, but resolve it, not try to defend your actions and lack of communication by stating that I was the problem. I wish Amy and her staff and compnay well. i of course would not work with them again, and after reading many customer reviews, I am ceetainly not the only one. Am happy in saying I will not have their products on my vehocle, and have moved on. 
  
  Regards,

  **** 

• Initial Complaint

  Date:06/05/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed April 28; order not shipped until May 4; called for RMA on Jun 2. *********************** replied "no RMA - past 30 days". This is after the first response I got from my "when is going to ship" email was, "we are 2-3 weeks out on all orders from order date", but then it magically shipped out later that same day! Seems like when they are worried you might cancel before it ships, they can magically find the time to get it out the door that day, but when it comes time for a request to return an UNOPENED KIT - Still in blisterpack. Price $419.00, I would like to return the unopened kit for a full refund.

  Business Response

  Date: 06/06/2023

  The customer was emailing us while we were out of the office (over the weekend with closed hours) & therefore we could only see the order date not the delivery date. We have NO issues refunding him for his order less the 20% restocking fee & shipping charge which he agreed to at the time of purchase. Furthermore, we will NOT let someone continue to email over & over on a Sunday berating our staff & posting ignorant comments on social media because they aren't getting their way. We are all adults & need to act like it. 
  
  Happy to help the customer on this return but again he will receive a refund less the 20% restocking fee & original shipping charges. He will also be required to pay for shipping it back to us. 
  
  

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

  I will pay to ship the unopened parts back in the original box with the original packing materials and accept a full refund less 20% restocking fee, however since the original shipping cost was listed as "Free Shipping", I will not pay any 'original shipping' arbitrary amount. Therefor the correct (and only acceptable) amount of refund shall be: $335.20 ($419.00 x .80).

  Additionally, the attached screenshots are EXACTLY what I posted on social media - highlighting and links to the BBB rating info. Sometimes the truth is hard to take, especially when it gets shared with the world. 

  Regards,
  
  ******* ********

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an internal catch can on 04/27/2023. The product advertised on their website and everywhere else is a single piece of milled aluminum. The product I received is a two piece aluminum that is held together by a single set screw. When I called in they originally would only return with a restock fee. I did get them to agree to wave the restock fee but they are refusing to pay for shipping back for their bait and switch product. I would like help in getting my shipping money back since all their adverts using is for a better product. I would also like them to change their website to keep others from having this issue. They have began to ignore my emails and have become combative on the phone, if I can get them to answer.

  Business Response

  Date: 05/11/2023

  No where does the product state it is 1-piece design. Products are continually updated to allow for faster machine run times, new models/version, etc. There is no functionality changes & it still falls within our original provisional patent parameters.

  We have already bent our return policy to allow for a 100% return however the customer is required to ship it back to us which should be less than $5. We are unwilling to bend the policy anymore & have already had an open return started for over a week. If there's no tracking sent on this by 5/19/23 the RMA will be closed & the item will be subject to the 20% restocking fee. If the item isn't received by 5/27/23 the item will be returned to sender as it will be outside of the return policy. 

   

   

   

   

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  

  the website clearly shows a one piece design and stated a billet 5 axis piece  the piece I received is a billet three axis piece that is two pieces.  I also feel there are flaws with this system.  The item has not been returned because I was waiting for the return address, the RMA number, and a return label as noted in their return instructions on the RMA document attached  
  

  
  Regards,
  
  ******* ******

  Business Response

  Date: 05/12/2023

  This was address already & the information to return was sent again yesterday afternoon. 

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
  

  This was the first time I received the return address and RMA number from the business to be able to ship the product back.  I will be shipping the product back for the full refund.  Two problems still exist.

  1. I am being required to pay for shipping back to the seller after receiving a 3 axis cut 2 piece catch can not a 5 axis cut single piece.

  2. The website is still showing the one piece 5 axis cut design that no longer is available per the company.  The website should be updated so people know what they are actually purchasing.

   

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a disaster prevention kit from spe. It’s basically an extra filter system. When I got the part it was missing some of the parts. Also the parts seem to be very poor quality and over priced. The sales team was also very rude and basically called me a liar when I told them I couldn’t find information I needed on their website. I’ve already sent the parts back to them costing me an extra 50$ on top of the original 450$ purchase price.

  Business Response

  Date: 01/25/2023

  We have attempted to help this customer multiple times & have been intentionally difficult to help because he couldn't figure out the instructions or how to install the part. We offered him a refund & his responses have included the following (which I have censored for professional reasons), "You’re disrespectful f*** your 20% restocking fee, "you inbred northerner c*nt", & "shows how stupid you are."
  

  He agreed to the restocking fee at the time of checkout. It was very clearly listed on the site & can be found here in: ****************************************************. After going back & forth with ****, we decided to offer a one time courtesy refund of a 100% refund just to be done with his rude, condescending emails. Here's a direct copy & paste of what we sent to him: We can do full store credit or a full refund. This will be the only time this option is offered. If there are any more replys like some of the previous we will not honor this," and his responses continued to berate the staff.

  Finally he decided he would return the items in a box with no packaging, so they were all damaged & unusable, so our team sent it back to the customer as a "return to sender".

  After all of this & his total lack of respect, we are no longer willing to assist him in this matter. 
  
  I have included his email correspondence for this complaint. 
  

• Initial Complaint

  Date:05/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an Order for a few parts on my truck on April 3rd, 2022. Order #*****. Company took a credit card payment of $434.15. After 12 days of no Status at all about what's going on I attempted to reeach out to SPE in regards to find out exactly whats going on. Called their phone line 3 times throughout the day on their listed Phone center within their hours of operation and no one has ever picked up the phone. Later on in the day I had sent out an email regarding the order I had made. Received an email stating "Expect to ship within 1-2 weeks due to moving to a new facility." Sounded understandable originally but not once has anyone reached out to me personally about "moving to a new facility." Sunday may 1st, i had again sent out an email asking what the issue is sinces its been past 1-2 weeks. I never recieved any response to this email. Called thee company again, no one picked up the phone, left a voicemail for Amy Snyder asking to refund the money back to my account since the order hasnt yet been processed. Amy emailed me back ignoring my request for a refund stating she was going to have the order shipped on friday May 6th. Friday may 6th came, order still pending. Requesting help towards getting a Full refund from this company.

  Business Response

  Date: 05/11/2022

  In April we moved to into a larger facility & listed delayed shipping times on our site which the customer was required to read & accept prior to checkout. We also have numerous posts on all social media channels and sent out emails to our newsletter list. With our move we experienced a disruption of phone service although I cannot say for sure it was on the exact dates he states he attempted to call us. 
  
  On May 6th when the customer requested a refunded he was immediately refunded & the order was cancelled as seen in the attachment. Like everyone right now we are experiencing a worker shortage & are have multiple job postings out to fill the positions.