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Business Profile

Rent to Own

SmartPay Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a cutomer of Smart Pay rental. We rent to own a shed. Due to my recent finanical status, I do pay my bill every month it may be late but I do pay. I recieve emails stating they are going to repo the shed, calls, and certified mail. I want to say 1 thing, I ACCEPT THIER  CALLS OR IF I CANT NOT WILL RETURN THEIR CALL WHEN A VOICEMAIL IS LEFT!!!! I also asked why do they send me an email even after I make the payment, they keep saying they are automated emails. When I call them they tell me the emails and now "certified mails" are automated. They do say I keep amazing communication with them, but I am recieving cerified letters of repo because I am behind 1 payment. Mind you I called them when the shed was delivered and had no idea it was delivered, so you can see I am on the up and up. This company must get it together. The reps are nice, but when you question things they get alittle upset and keep pushing you off the phone. I keep communication witht his company and also asked for a copy of my contract (which I still not recieved). I am seeing alot of reviews about how the same is happening to them. In todays world, Smart pay should take in consideration of if the customer is paying for the merchandise, then they should be alittle nicer not so abrupt and understanable. Again COMMUNICATION IS THEY THE NUMBER 1 KEY. I do billing and collections for my job and COMMUNICATIONS, KEEPS PEOPLE IN GOOD STATUS WITH MY COMPANY!!!

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was a paying customer made every payment I had a couple blemishes, but I always made all of my payments all the way up until July 2022 a payment was made but the payment never went through! So for whatever reason I was never contacted The business said that I was contacted however, the call to make another payment and they’re refusing my payment demanding that I pay $350. They have refused to take my payment forcing me to get behind on further. I was threatened that it’s out for repo they’re going to come and get the shed from me due to the fact of nonpayment I explain to them that I had a fire issue at my property! I was getting myself on track! Daniel d*****, he calls himself the manager refused to take a payment! Customer service is the worst! I’m not a person that don’t want to pay! $100 bucks is $100 bucks! I told them the other balance would be paid next week! NO THEY TOLD ME SOO AFTER ALL THIS DRAMA! It’s more than just the payment it’s a way to make ppl have to pay more in the end. We are all imperfect and things happen. I’m not just making excuses I’m calling to pay! When has this been legal to deny a payment than Penalize a person! I just want to pay! What I owe and get Current. Dan lied and said my payment wouldn’t go through. Than just out right denied my payment! I don’t want any of this on my history I pay my bills. This company isn’t treating me like the beneficiary! They don’t realize it’s there duty as a Trustee. Please help

SmartPay Rentals, LLC is NOT a BBB Accredited Business.

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