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Business Profile

Air Conditioning Contractors

Haller Enterprises, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Haller Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Haller Enterprises, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of October 31 a member of Haller assessed what was needed for a pipe repair. They estimated $4494.10 initially. This was to include work were cast iron pipe would be cut and replaced with PVC. I then asked for an itemized quote. They told me they cannot do that. I asked why. They said their software cannot do that. I said it can be handwritten. They never provided me with that. But, the quote then changed to $3384.91. And I confirmed that price. I gave $1,400 up front. When the repair person showed up, it was not the same person who gave the estimate. The person who did the repair said there was no need to cut any cast iron or do any of the work quoted for that. The work took a total of 8 hours. And the PVC used was about $200.00 in value. I was advised by a billing person at Haller that the 1400 I paid should cover the work done. They contacted a supervisor. The supervisor called me to say that it was 25 hours of labor and 900 dollars of materials. I attempted to explain that was not correct at all. I’m posting this as Haller should provide itemized quotes. And they are now attempting to take advantage of me as a consumer and overcharge me.

      Business Response

      Date: 12/15/2022

      Haller Enterprises has reached out to customer on complaint. Both parties have agreed on a set amount for the work that was preformed. Bill  has been adjusted and customer satisfied at this point.  

      Customer Answer

      Date: 12/17/2022

      Better Business Bureau:

      In this scenario, Haller needs to do a much better job when estimating work. They should be providing customers with a very detailed and itemized estimate. I felt the way they went about my estimate was very suspicious, and let room to certainly over charge for work actually done.

      That said, I do accept the resolution provided by Haller.

      Regards,

      *************************

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