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Business Profile

Restaurant Supplies

WebstaurantStore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Supplies.

Reviews

This profile includes reviews for WebstaurantStore's headquarters and its corporate-owned locations. To view all corporate locations, see

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WebstaurantStore has 3 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 32 Customer Reviews

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    Review Details

    • Pam Y

      Date: 08/31/2022

      Pam Y

      Date: 08/31/2022

      I wouldn't buy anything from this place! They aren't reliable. A couple of weeks ago, I ordered several bottles of hot sauce for favors for my son's wedding. A few days after I place the order I received a notification that something happened in shipping. I contacted the company as requested. They asked if I wanted to replace the order or get my money back. I said replace it. A few days later, I received another notification that something happened in shipping, please contact them, so I did. This time they offered only a refund and left me high and dry for the favors. They didn't offer any other solution. I wouldn't order from them, they are not dependable.

      WebstaurantStore

      Date: 09/12/2022

      Thank you for your review Pam, and I am so very sorry to hear that your items were damaged in transit and we were unable to replace them! I am unable to locate your order to see specifically what transpired, but I am happy to look further into this for you if you would like to provide me with the item number to the order. I look forward to hearing back from you!

    • Ilham R

      Date: 07/29/2022

      Ilham R

      Date: 07/29/2022

      On July 16 2022 I bought KitchenAid KSMC895OB Black 8 Qt. Bowl Lift Countertop Mixer.
      Unfortunately this mixer can’t mix dough without excessive heat on hook, when I’m saying excessive I mean real heat. The website description says "Perfect for small or large mixing tasks, this 8 qt. mixer can handle up to 16 cups of flour at a time!”. Maybe this is right if you want to throw away the dough.
      Couple time a tried to fill the Return form and it's not working ;) On July 28, i reached their support and asked them about return procedure and they said "No return".
      Guys from WebRestaurantStore do you understand that MISLEADING information when you sell something and then do not accept the return is against the law?

      WebstaurantStore

      Date: 08/03/2022

      Hi Iiham,
      Thank you for your review! I am so very sorry to hear that you had issues with this unit when you received it! Looking at the order, it looks like the unit was covered under warranty, and the warranty information was provided to you to start a claim. Ultimately, it looks like we resolved the case for you with a refund in lieu of working with the warranty holder. I am happy we were able to resolve this for you! If you have any additional questions please feel free to live chat with us, or you can email us at *************************.

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