Reviews

This profile includes reviews for WebstaurantStore's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WebstaurantStore

  40 Citation Ln Lititz, PA 17543-7604

• 

  WebstaurantStore

  11 Industrial Cir Lancaster, PA 17601-5927

• 

  Webstaurant Store

  11700 mexico farms rd Cumberland, MD 21502-6616

Review Details

• Review fromKevin A

  Date: 03/22/2023

  2 stars

  Kevin A

  Date: 03/22/2023

  First shipment arrived with ZERO packaging, so the trays were all scratched, and the stands were bent. No peanuts, stuffing, or even paper. Emailed customer service and returning it would cost me a restocking fee (10 or 20%, can't remember), so she offered to send a replacement without returning the original. I asked how to ensure I won't receive another damaged shipment? She said all she can do is request additional packaging in the notes. I said, "it's not additional, there was ZERO packaging". Second shipment arrived exactly the same with ZERO packaging. Fortunately, the trays weren't as scratched so just keeping them to avoid costing me extra money for restocking and have nothing to show for it. VERY disappointed and will never use this company again. I've never experienced anything with zero packaging and i receive shipments almost every week from various companies around the country and no matter how big or small, everything always has some sort of packaging. I hope I'm an isolated incident, but when they're 0-2 with one customer, chances are they just don't package their products. BEWARE!

  WebstaurantStore

  Date: 03/24/2023

  Thank you for your review and Feedback on packaging! I am very sorry to hear that your reshipment also arrived to you damaged, and please feel free to reach out to our Customer Solutions Department to notify them of this damage. We do appreciate all feedback, so we know how we need to make the process better for our customers. Thank you again and we look forward to hearing from you to resolve this issue.

• Review fromEsteban O

  Date: 03/20/2023

  1 star

  Esteban O

  Date: 03/20/2023

  When I ordered a refrigerator, it said 3days to get to my place of business..I know this is an estimate. One week later I contacted them and they said to call the shipping company bcos it was out of their hands...two weeks later still didn't receive the shipment, so I call the shipping company they have no shipment to be delivered. 2.5 weeks later I call Webstraunt store and they 3 way me with the shipping company. The shipping company scheduled a delivery for the next day. Guess what? Still didn't receive it. So I was frustrated and tried canceling the order, but was unable to do so...so I refused shipment. Now I'm being charged for restocking fee AND delivery...why is this my problem?
  They should've hired a dependable company to ship their products!
  For my "inconvenience" they want to offer me a $100 in-store credit..so they can keep that money in their pockets? Maybe they should discount my charges $100, bcos who wants to buy from a company that screwed ya over in the first place? I should've read these reviews first! Now I'm out over $700 and have to find a new company to get my stuff from!

  WebstaurantStore

  Date: 03/21/2023

  Thank you for your review Esteban, and I am so very sorry for the delays with your order! If you have any additional questions please feel free to live chat with us, or you can email us at *************************.

• Review fromKimberly G

  Date: 02/15/2023

  1 star

  Kimberly G

  Date: 02/15/2023

  The worst company ever to deal with they don’t care about the customer their customer service representatives talk down to the consumer they’re supposed to be there for restaurants and they are not my restaurant had a cooler go down I ordered from their website it took them two days to tell me it was no longer in stock. I spoke with a representative altered the order she could not alter it, but never relayed the information to me. I had to re-order call back again. It has been a mess, I would definitely stay away from this company

  WebstaurantStore

  Date: 02/17/2023

  Hi Kimberly,
  Thank you for your review, and I am very sorry you had this frustrating experience with your purchase! I was able to locate your order, and I show that our Customer Solutions Department has been in contact with you about your concerns and assisting you in resolving the matter, with the last communication on 2/17 showing your order has shipped. Again, I am very sorry for any miscommunication and frustration this interaction caused. If you have any additional questions please feel free to live chat with us, or you can email us at *************************.

• Review fromChristine S

  Date: 02/13/2023

  1 star

  Christine S

  Date: 02/13/2023

  I have been a customer since 2016. Today (13-Feb-2023), the company insisted that the brown paper cups received is the same as the white paper cups ordered. The company justified that due to the statement, “Brands may vary,” they will not be replacing / refunding as white and brown cups are fundamentally the same cups.

  WebstaurantStore

  Date: 02/14/2023

  Thank you for your review Christine! On our site, some of our lowest priced items do have a note stating ‘Brand May Vary’ listed in the photo, such as with the item you had ordered. I apologize if this was not noticed when ordering and to provide insight, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. Looking into this specific order, a full refund was offered on 2/13 but refused. If you are still interested in this refund please feel free to live chat with us, or you can email us at *************************.

• Review fromMike R

  Date: 01/18/2023

  1 star

  Mike R

  Date: 01/18/2023

  So I received a text from" Christina B*****" about a data entry job. First she said they would send me the office equipment to my house. Five minutes later she stated that they'd be sending me a check to use to buy the stuff myself. We only communicated through text, never spoke to anyone verbally. The way this scam works is when you deposit their check into your account, the money is fraudulent and they have temporary access to your account. Doing this results in a negative balance.
  It was even weirder when they said they can only deposit into checking accounts. lol

  WebstaurantStore

  Date: 01/19/2023

  Thank you for you review Mike, and I am so very sorry to hear that this happened to you! Here are some notes about our hiring process:
  -Official communications from WebstaurantStore will originate from an @******************** or @clarkinc.biz email address. Sometimes scammers will use a misspelled version so check the spelling carefully.
  -During the interview process, WebstaurantStore will never request money, gift cards, or bank account information.
  -WebstaurantStore requires a face-to-face interview (in-person or via video call) before making an official job offer.
  -New employees will be provided with the equipment needed to perform their jobs, and WebstaurantStore will never ask new hires to purchase equipment for reimbursement.
  If you believe you may have been the victim of a job scam, we encourage you to file a report with the Internet Crime Complaint Center (IC3) and/or the Federal Trade Commission (FTC). If you shared any personal or financial information with potential scammers, please reach out to your financial institutions to protect your accounts.
  If you are interested in exploring job postings at WebstaurantStore, they can be found on our careers page (*****************************************).

• Review fromChelsea R

  Date: 01/17/2023

  5 stars

  Chelsea R

  Date: 01/17/2023

  We are in the Restaurant business and switched to ordering 75% of our paper goods from Webstaurant since 2021. We have had a great experience so far with product expectations and delivery and overall have saved thousands of dollars compared to ordering from our previous vendors.

  WebstaurantStore

  Date: 01/18/2023

  Thank you for your review Chelsea! I am so happy to hear how pleased you are with switching over your paper goods! We appreciate you, and your business and look forward to continued growth with you!

• Review fromJulia P

  Date: 12/22/2022

  1 star

  Julia P

  Date: 12/22/2022

  Ordered a product and they shipped a different item from the picture and description they had on the website. When I tried to return the item they said the item in the image and description is just a stock image and is in no way representative of the actual item. Then refused to let me return the item without a 30% restocking fee. Beware when ordering their images do not represent the item and you never know what you will actually get.

  WebstaurantStore

  Date: 01/05/2023

  Thank you for your review Miranda! Our Customer Solutions Department has been in touch with you, but If you have any additional questions please feel free to live chat with us, or you can email us at *************************.

• Review fromTom D.

  Date: 12/18/2022

  1 star

  Tom D.

  Date: 12/18/2022

  beware! This company lacks any appreciation of customers, and is apparently staffed by non-human robots who have no ability to understand, comprehend or remedy anything other than very simple situations that are mapped out in a procedures manusl. Total lack of consideration for a long-time five restaurants owner who has spent tens of thousands, all because of $200 in shipping overcharges because I didn't renew an expiring credit card while hospitalized comatose, on breathing machine and given a low chance of survivability. Instead of showing compassion and willingness to consider the circumstances, your company's response was not even human. All I wanted them to do was adjust the shipping charge due to a unique situation, but instead they were happy to lose a customer and cancel a large order and still lose the disputed shipping charge. I suppose they are at least happy with themselves that they "followed procedures", apparently everything else is secondary to that.
  4:21:21 PM: * Sherry S. joined the chat
  4:21:36 PM: Tom D***** : Just placed order Order# 81354691 but didn't receive plus shipping discount even though we signed up a few months ago and received on previous recent orders?
  4:22:13 PM: Sherry S. : Hello Tom. I would be glad to check on this for you.
  If there is anything I can do the help ease this for you I would be glad to help.
  4:54:56 PM: Tom D***** : All I was asking was for the $200 shipping charge to go away because there was never any intent to cancel the membership and the card expired while I was involved in an accident where the hospital assigned a less than 30% chance of survival and I was in a Glascow Level 3 Coma which is the lowest rating you can receive. I spent tens of thousands with your company over the years, but I now understand "what have you done for us lately" is the way things operate there. Apparently there is an expectation of renewing an expiring credit card while comatose and on a breathing machine

  WebstaurantStore

  Date: 01/05/2023

  Thank you for your Review Tom, I see our Customer Solutions Team is assisting you and will remain in contact with you. If you have any additional questions please feel free to live chat with us, or you can email us at [email protected].

• Review fromRobert H

  Date: 10/23/2022

  1 star

  Robert H

  Date: 10/23/2022

  I purchased a new stainless steel table from the seller, WebstaurantStore, on 10/11/2022, order number ******** . I opened the shipping box on 10/22/2022 and discovered that the item had been opened previously; there were two sets of tape on the shipping carton, some had been cut and the newer ones were intact. Having opened the carton, I discovered that several parts were missing, some hex set screws, a hex wrench, and instructions and warranty card. The internal packaging had also been opened and was torn. There was also a dent in to top of the table. I contacted the seller today, 10/23/2022, via online chat. The seller refused to accept the return of the merchandise or to credit my account for the purchase. The seller said that I would have had to file a claim within 5 days of receipt. The sale of a previously opened item advertised as new merchandise qualifies as a fraudulent sale and my purchase price should have been refunded.

  WebstaurantStore

  Date: 11/03/2022

  Thank you for your review Robert, and I am so very sorry to hear that you received your item damaged! Looking through the order I do see that you were provided a refund for this item back to the original method of payment. If you have any additional questions please feel free to live chat with us, or you can email us at [email protected].

• Review fromRebecca B

  Date: 09/16/2022

  1 star
  This company engages in deceptive business practices. Clearly they have multiple complaints about the same issues, yet they fail to notify customers of their return policy when placing an order. No one charges restocking fees in this day and age- let alone a 30 PERCENT restocking fee. This company is unethical and has non-existent customer service. I am planning to have my attorney look into a claim against them for unfair and deceptive business practices. DO NOT BUY FROM THEM!!!