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Business Profile

Campgrounds

Ferryboat Campsite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seasonal contract was prematurely violated, absent legal cause, resulting in forfeiture of any unused portions of the seasonal contract. We were provided only 75 days use of a 199 day seasonal contract and evicted with 48 hours notice to vacate following six longstanding years on the same site in the same campground. Owners have been provided a detailed account for refund and chose not to take action and unlawfully retain funds. SUMMARY:Immature (possibly unlawful) actions by owner/mgr. following me publicly stepping up (taking ownership on a ********* post) that I picked lumber yard "bar code" tags off the ground and, pulled a few that were hanging lose off, on a newly installed wood stockade fence around the owner/manager yard to help avoid unsightly litter along the CG main entrance road, and handing them over to a Staff Member for disposal. Contract (pg. 6) states: "The undersigned seasonal camping family agrees to keep their campsite clean, uncluttered, and free from litter. and agrees to be a considerate camping family." Others received warning letters. The action by the owners was to evict us from the camp site (75 days into a 199 day written contract) following six previous successful seasons on the same site, having one of the most admired sites in the campground. Our site was pleasing, representing the FBCG in the highest regards. Additional actions: we are forever banned from entering FBCG eliminating us from ever visiting family or friends made over the more than six camping seasons as seasonal camper. Contract pg. 6 "If (G)usts/(T)ennant(s) have a problem, you may ask to speak to ownership where the problem will be handled professionally." We requested a few minutes of time with Owner/Manager to discuss "what we were being accused of" to try to resolve matters maturely. We asked and were declined a face to face and told by ***** (owner/mgr. while on the phone with wife) that "everything" must be via email.

Ferryboat Campsite is NOT a BBB Accredited Business.

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