Complaints

This profile includes complaints for CJ Pony Parts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CJ Pony Parts LLC has 2 locations, listed below.

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  CJ Pony Parts LLC

  7461 Allentown Blvd Lower Paxton, PA 17112-3609

  
• 

  CJ Pony Parts, Inc.

  2730 N Lamb Blvd Las Vegas, NV 89115-3403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased a complete cam kit **** 390 back in 2/19/22, I've been calling since March all up to now 9/2/22, ever time same response, waiting on manufacture to send out parts to get tracking information, my vehicle been sitting well over 6 months, I waited this long, I want my parts ASAP

  

  Business Response

  Date: 09/16/2022

  Will be contacting the customer regarding order 

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered multiple items from CJPonyparts, and only received 3 of 4 items in the shipment. I have disputed this with them as well as provided images of the 3 packages received, while there should have been 4 individual packages in the order. They are not helpful and accused me of receiving all 4 packages when it clearly shows on the ***** slip only 3 packages were shipped. I am convinced this company is ripping people off with this method, as there are numerous other reviews of people going through the same thing! They promised a refund and then followed up nearly a month later stating that the vendor sent them a confirmation that " all 3 packages were delivered" I explained there should have been 4. I ordered seats ( package 1) seat brackets ( package 2) a seat harness bar ( package 3) and seat belts which were never delivered, that would have been package 4. This company uses drop shipping and do not honor their customers, they are scamming good honest people like myselef and getting away with it. DO NOT USE THIS COMPANY, they can not be trusted.

  

  Business Response

  Date: 08/30/2022

  I have reached to the customer through another review site also the refund for the seat belts were submitted today Cust has put in a dispute with his bank as well 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with CJ Pony Parts for an exhaust systems on 8/31. I was separately invoiced for two items, but only ordered and wanted one. I attempted to cancel the unwanted order immediately online, their system wouldn't accept it. I emailed customer service immediately. Additionally, I called the next morning during business hours to cancel. The CSR said they're unable to cancel & claimed it was already shipped. Two days later I received both items (only wanting one). I reached out again to get return information, they provided an address without a paid return label. I followed up again on Monday 8/8 and they refuse to pay for shipping to return the item. They want me to pay for return shipping out-of-pocket. I never ordered the part, I never wanted the part, I attempted to cancel it several times. They could have recalled the item with ***** but did not. I did my best due diligence to correct their error and now I'm stuck paying out-of-pocket to return an item I did not want. This made my transaction nearly twice as expensive as originally intended. My only ask to to pay or provide a shipping label for your items back. Invoice of that item is included

  

  Business Response

  Date: 08/11/2022

  WE will be reaching out to customer to help resolve the issue Tell us why here...

• Initial Complaint

  Date:08/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RRE: CJ Pony Parts Order#********** I ordered on May 9, 2022. Original order was $1,637.40. I only received half of the order. My account was charged for the full price on May 9, 2022. I then emailed (tried calling) to find out where the rest of my order was (#***** was missing/$782.99 glass kit). I received an email from "Orlando" stating my order had been delivered. I emailed back stating that the glass kit was missing. On June 10, Emily D****** emailed stating that "estimated ship would be Mid July 2022" for *****. The item did not come by the end of July. I tried emailing multiple times and there was never any replies. Then I talked with a "Cameron" who said that the order would be delayed further. On July 20, 2022, I had requested a refund through email (I will attach). There was never a reply from this company. On July 31st, I was able to get through the customer service phone line and spoke with a "Natalie O*****" who issued me a refund and said that it should show up in 3 to 5 business days. As of Friday, August 5th, I was still not refunded so I called yesterday. I spoke with "Anthony" (8/6 @ 1:05 PM) who told me that Emily would get back to me. This has been a very frustrating experience. I am requesting (have been for over two weeks) a refund of $782.99 for an item that I was told was "pushed back to the end of August" and that I have never received. I would greatly appreciate help in getting my money back. Sincerely, ****** ***** PS. I have kept all emails regarding this issue.

  

  Business Response

  Date: 08/11/2022

  Emailed the customer letting him know the refund was processed on on 8-11-2022 for $1184.42.  

  Customer Answer

  Date: 08/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get Refund. But the Company isn't responding consistently when I email them. It's been 2 months since I first filed for the refund. I've already shipped the item back, and haven't gotten a refund.

  

  Business Response

  Date: 08/09/2022

  We are working with the customer in getting his refund taken care of.  I will reach out to him and follow up 

  Customer Answer

  Date: 08/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************