Complaints

This profile includes complaints for CJ Pony Parts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CJ Pony Parts LLC has 2 locations, listed below.

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  CJ Pony Parts LLC

  7461 Allentown Blvd Lower Paxton, PA 17112-3609

  
• 

  CJ Pony Parts, Inc.

  2730 N Lamb Blvd Las Vegas, NV 89115-3403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

  

  Business Response

  Date: 03/07/2023

  I will be reaching out to the customer.  We have already set up the RMA with  a return label 

• Initial Complaint

  Date:01/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 01/27/2023

  I will reach out to the customer.  I do see we have contacted the vendor that supplied the part to the cust and waiting for a response.  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of restoring my 69 mustang and purchased many items from CJ Pony Parts. One of the items was a wire harness for the engine compartment. However, when I received the part, I was not ready to install it. When I was at that point, I opened the box and realized that the harness was incorrect. I never installed it or tried to install it. I contacted CJ pony parts and asked if I could exchange it for the correct harness. I was told that since it was over 60 days, they would not exchange it. I also have another item that I need to return but the company will not reach out to me despite calling and sending an email. I do not want to have 60 days pass and for them to tell me they cannot accept the part back. When I leave my number as requested on the automated message, no one calls back. I also emailed and received an automatic response saying someone will contact me but again, no one does.I understand that there is a policy in place but this company will not talk to me or try to work with me despite spending lots of money at this company. I truly feel that this company purposely tries to delay their response so you have to keep the part. This appears to be a case of deceptive trade practice. I need help in getting someone with authority to respond to my issues.***************************

  

  Business Response

  Date: 01/27/2023

  I will follow up with the customer.  ON 1-18 we did send an RMA to return the one part ***** per his request.  I will resend that information.  

  3

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from cj pony 11 2022, a seal for a customer truck, they cancelled my order, I call CS and was told it was cancelled, 2 weeks later I'm charged and when I contacted *************** told me I could return for a refund, only I have to PAY for shipping TWICE, after being assured I was cancelled!!!!

  

  Business Response

  Date: 01/30/2023

  I will look into the order and reach out to the customer regarding his return.  

• Initial Complaint

  Date:01/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This is not resolving the issue. I need a resolution. I have talked and emailed several members of management, and have still gotten nowhere.
  

  Regards,
  
  ***************************

  

  Business Response

  Date: 01/13/2023

  Reaching out to supervisor to see how we can resolve the issue for the customer 

  

  Business Response

  Date: 01/27/2023

  The supervisor has reached out to the customer.  They have filed a dispute for the charges, he was unable to move forward at that time 

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $50 for a dipstick they said it would be here 2 weeks ago I called/emailed customer support they never helped me with my issue, I will never be ordering from cj pony parts again and will be telling everyone at the car meets to not order from them, they never resolved my issue or attempted to help me.

  

  Business Response

  Date: 12/22/2022

  The cust received his part on 12-21-2022 it seems USPS was running slow I will reach out to the customer

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a really nice brake kit for my Dad's truck for Christmas. I received the kit about a week later and when I opened it none of the hardware was in the packing and some of the kit was missing. The rotors were beat up. I sent photos soon as it was delivered. They sent me a email saying they were sorry but never reached out to make it right. Everyone do yourself a favor and stay away from this company and buy from a company that backs what they sell and has decent customer service or you will be sorry.

  

  Business Response

  Date: 12/09/2022

  I have located the customers information will be reaching out to them 

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************
  This business reply fails to address a key issue:

  1. The name of the part does not determine fitment. The web site has a specific fitment and installation section to check fitment. 2.The description may say ******** in the naming the part; however, under the websites Fitment and Installation it states the part fits  “69-70 *******” and does not specify or distinguish between hard top, coupe, or fastback. And since many parts are interchangeable one can only conclude that part is interchangeable since under the Fitment section it includes all models from 59-70.

  Thus, the businesss reply is not only disingenuous but offensive and fails to take any responsibility for its clear lack of clarification. Their error unnecessarily cost me $27.00 in return shipping, because the business refused to accept any responsibility and make the matter right. Buyer beware! You cannot rely on this businesss posted Fitment and Installation directions. 
  

  

  Business Response

  Date: 12/06/2022

  I will reach out to the customer as the description states fit fastbacks.  

  

  Business Response

  Date: 01/06/2023

  I will reach out to cust and refund his return shipping charge 

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **************** ***
  
  "policy" for future customers who may order and be told afterwards that parts aren't available. When no item was shipped!!! Please do not charge for shipping. This is WRONG. Kind Regards from ***** Collision Center.

  

  Business Response

  Date: 11/02/2022

  Reaching out to the customer explaining it was a miscommunication will have the customer refunded the full amount.