Business Profile
Medical Service Organization
BioTelemetry, Inc.Headquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 68 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/29/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw my neurologist in January who ordered a ****** monitor. I went to my local hospital, where they assisted me with the set up and after the monitoring, I mailed the device back. I paid my physician's office and thought all was well. I received a notice in the mail on 11/10/22 that the ****** monitor company sent me to collections for an unpaid bill. I called the collections number and let them know I had never received a single statement or call from this company. I have not moved in two years, so that wasn't the issue. This company outright never sent me a bill, then sent me to collections. I called my hospital and doctor's office and both confirmed they sent the insurance information to Biotelemetry (******* as it's the only insurance we've ever had being military). I had no idea they were even a third party that would bill separately and would have gladly paid my bill had they actually filed a claim with my insurance OR sent me a statement! *** is assisting with appropriate billing, but this never should have even been sent to collections when they made zero attempts to even reach me!Business Response
Date: 12/12/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Customer Answer
Date: 12/31/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
There is no actual attached response from the company, but I did receive a call that they are reversing me from collections and working with my insurance company.Regards,
***********************Initial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from this company months after we received treatment here. I was making payments on the account and then they stopped sending me bills and then I receive a collection in mail from *** ********* ***. I was making payments on this account so I don't understand how you can send me to collections without notifying me first.Business Response
Date: 12/12/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Customer Answer
Date: 12/23/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: They contacted me and said my account was paid in full already.
Regards,
*********************Initial Complaint
Date:11/11/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'd like dispute the $101.45 charges that BioTelemetry is claiming on me. I received the attached bill from the company. I believe it was an abuse of consumer protection. Before my doctor prescribed the monitoring device, I called my insurance and BioTelemetry and confirmed that the insurance has the full coverage and there was no extra out-of-pocket charges that would incur. However, I received this bill. When I called BioTelemetry, the representative said they would have to charge this because they didn't receive the full payment from my insurance. They even admitted that this is very unusual that I have to pay. I told them that I confirmed there was no additional payment before I did the monitoring. BUT the company don't listen. I have to file this compliant to protect my right. Please help to tell BioTelemetry to keep their promise, removed the $101.45 claim on me and be an honest merchant.Business Response
Date: 12/02/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:11/09/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed for services 7 months after received. I paid them and they sent me to collections after payment.Business Response
Date: 11/21/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:11/08/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BioNet, LLC has sent 'my' account to a collection agency. This after I spoke with them twice to inform them that they had the wrong person. I was assured the second time that my address and contact information had been removed. So what happened? They haven't done their research to know that the last name of the person they are looking for is extremely common. They never asked my date of birth or cell number. Which confirms they have the wrong person. Additionally, on the date that the service they offer was performed, I was working at my full time job. I am really annoyed and frustrated that I now have a collection agency bothering me. DO YOUR RESEARCH!!!!!!!!!Business Response
Date: 12/01/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:10/27/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection notice from BYL Services July 30 2022. I sent them a check #**** for $241.77 the same day. This is the amount ******** didn't pay. ******** paid $967.10 March 1, 2022. These payments were for a heart monitor I was prescribed 17 Feburary 2022. My supplemental health insurance paid $241.77 on 26 August 2022. This is the amount ******** didn't pay. I found out about the double payment August 31, 2022 when my claim I filed with my supplemental health insurance company was denied. I have been trying for two months to get reimbursed my $241.77 overpayment. I contacted Bio Tel Billing and even faxed a copy of the explanation of benefits to them. I have talked to them on the phone. They won't acknowledge they received payment through *** ******** Can you help me resolve this?Business Response
Date: 11/07/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent ********** *** from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Customer Answer
Date: 11/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.I have not received the refund of my overpayment to ********* ***. They have not reached out to me. I have no reason to believe they ever will. Federal law
seems to be protecting them.
Regards,
*********************Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On my first and only visit to a cardiologist I was slapped with a heart monitor and to "just to see" if I had a covid booster shot heart related side effects and had developed a heart conditions. I wasn't offered an EQG or any other tests during my visit. I would this that would the norm before taking this approach but I've never been to a cardiologist before. The office staff speedily placed it on my chest, I was told to wear it for about 3-5 days and my insurance has been checked and that it was covered at 100%. Let me be clear, I do not have heart issues, never had heart issues and foremost currently do not have heart issue. I wore it for maybe 3 days, send it back via mail. Fast forward and in September 19th 2022 I received a bill for $9,000, Insurance Payment $0, and Total Adjustment of $8,064, and billing me for $936.00!! I called Biotel and asked on 9/19/2022 and was told to pay a portion before I was sent to collections. I called again and asked if I could get a detailed explanation of the bill. I was mailed an explanation that literary said the same thing as the bill. No explanation of services just the billing amounts. I called again and asked for the bill to be reviewed because I should not have been give a device at such high cost "just to see" when there are so many other method and BioTel said the amount was high because it was a "newer type" of device. I called the Dr. office asking who dropped the ball and was left on hold for 25min. Called back from a different number and was told the Office manager (Susan) was going to reach out to their BioTel rep. because on their end it shows I should NOT have received any bill at all, not $9,000 and not $936. I am still waiting but I am at the point of feeling the threat of by this bill to go out on collections in Nov. 1st, 2022 and ruin my credit while am in the process to purchase a home. If this happens my family and I will be completely displaced. Coming here is literary my last resource.Business Response
Date: 11/09/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:09/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent a heart monitor. I did not have internet access which was needed to use the monitor. I returned it the next day. They billed my insurance, ****************** and me $9000 for an item I have already returned.,Business Response
Date: 10/05/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:09/12/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings, On 1/6/2022 I contacted ******** Bio Tel to inform them that my Mother *************************** mistakenly sent her Life Alert necklace, wristband and charger when she returned her heart monitor (**********) on 12/17/2021.TThe device was issued by Dr. ******** at *** ****** for ***** ****** ************. In order for Life Alert to reissue her a new system what she sent to this company needs to be returned.On 5/25/2022 I, attempted to return a call to ****** and I was transferred to the collections department by ******.****** left me a voicemail yesterday stating that my Moms life alert was being delivered at 10:30 am, it was not delivered. My Mom ives in a secured building so *** couldn't have left it at her front door. This is the tracking number ******************.They mailed a device that didn't belong to my Mother, I inform the company that it was the wrong device. They are ignoring my calls and emails and my mother’s life is at risk because she doesn’t have her system, she is on a fixed income and can’t afford the monthly fee for a new one and the insurance company won’t replace it. Please advise. Respectfully, **************Business Response
Date: 10/06/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.Initial Complaint
Date:09/01/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an online glucose meter that was supposed to connect to a health monitoring system. In addition to that I also bought a 12 month contract that included the meter and necessary testing supplies at a cost of $24.99 per month for a period of 12 months. I am not sure of the exact date of the purchase but it was sometime in August of this year (2022). I have been charged for the contract for August and September. The problem is that BioTel has not supplied me with the necessary meter. Without the meter Biotel does not know or need to supply me with and of the necessary supplies, since I am not using the meter.Business Response
Date: 09/16/2022
This correspondence is in regards to Complaint ID ******** filed with your office.
Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint. If we are able to confirm the complainants information, we will reach out directly to help resolve this issueCustomer Answer
Date: 09/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
BioTelemetry, Inc. is NOT a BBB Accredited Business.
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