Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021,I had an event monitor ordered by my cardiologist in Michigan.Biotel was the service provider.In 3/2022 I received a bill from Cardionet for 279.84. I called them after speaking to my insurance **** ** ** ,that they need to first bill my insurance,and then bill my secondary insurance which is my wife’s policy.That’s what **** representative suggested. I spoke to Stephanie at Cardionet and she said she will do the same. On 4/27/2022 I got a second bill for the same,I again called them and they said it may take a little longer for them to rebill. On 7/5/2022 I got a third statement,I first contacted **** and they said Cardionet had not billed my secondary insurance. The **** rep,placed me on hold,made a 3 way call to cardio net and they agreed to solve the matter. Now,8/23/2022 I got a bill from a collection agency *** ******** hired by Cardionet. I am extremely frustrated with the lack of follow up,explanation and their refusal to talk to my insurance. It is a well known fact in medical billing,that if a client has 2 insurance policies,they bill the primary and the uncovered portion to secondary.This is called coordination of benefits which every biller should know.Since my wife had met her deductible for calendar year 2021,I should be covered 100 percent, no balance. I have tried multiple times to contact them,even asked to speak to manager but no resolution. Fortunately,I work in a medical office and hence know all these rules.But the amount of time spent on phone to resolve this matter is huge. I am hoping for a resolution of this issue and appreciate your help

  Business Response

  Date: 09/12/2022

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending this on behalf of my husband ******************************. Due to a stroke he is paralyzed, and he is nonverbal. For the last three years, ****** Health solutions, has been sending my husband a bill for his ***** **** medical heart loop monitoring. This company refuses to send the bill to ******** part B, and ******* for Life. They only send the bill to ******************* and they are holding my husband responsible for the difference. My husband has three health insurances, ******** part B, ****************** **** ****** of Alabama, and ******* for Life. I provided my husbands health insurance information to ****** Health Solutions more than ten times, but they still refuse to send the bill to the other health insurances, and want my husband to pay the difference which is $163.26. Those charges are from 8 October 2020, $54.42, 7 November 2020, $54.42, and 7 December 2020, $54.42. They are aware of the health care insurances information. I do not have any idea why ****** Health Solutions are refusing to send the bill to the other health insurances, and if they did we are requesting a copy where it shows that the bill was send to the other two health insurances.There is not a good reason for ****** Health Solutions to be billing anything to my husband having three health insurances. If, ****** Health Solutions, made a mistake, that should be their responsibility, not my husband. All the information they need it was provide to them on a timely matter more than a year ago.Today, 22 August 2020, my husband received another bill from ****** Health Solutions, telling my husband that the bill is overdue. Throughout the day I called ****** Health Solutions more than four times and I was not able to talk to any human being. The calls, after I waited for more than 10 minutes went to voice mail to leave a message.I am requesting for ****** Health Solutions to fix this mess, and give us an explanation by they have not send the bill to the health insurances. ****

  Business Response

  Date: 09/05/2022

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed by Cardionet for 30 days of monitoring, when I was only monitored for 7 days. The total amount for 30 days of monitoring is $9,000.00. The date of service was 5/8/2022. When I contacted cardionet, I was told that the insurance company *****, allowed them to bill for 30 days. When I contacted *****, they said they have an agreement with cardionet. I filed an appeal with *****, and their decision was we are standing by our earlier decision to uphold the billing and allowed amount. The adjustment took off $8,064.00 leaving me with $936.00. This bill is excessive,fraudulent and I was not advised of the cost. Cardionet has resolved allegations of excessive and overbilling of ******** and other Federal health programs and paid $6.4 million for wrongful billing.

  Business Response

  Date: 08/26/2022

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.