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Business Profile

Online Shopping

The Warming Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Warming Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Warming Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3Jan23, I made a purchase with The Warming Store. My credit card was charged immediately for the purchase, yet the product did not ship from them until 10Jan23. When it arrived over a week later (shipping from PA to GA), the product did not fit and I shipped it back. ***** notified me that it arrived back at The Warming Store on 23Jan23. I did not hear anything from them in the next couple days, so on 26Jan23 I emailed them asking when the refund would take place. I did receive an email back that same day stating "due to the huge volume of returns, there are currently some delays in the processing of refunds." I replied on 28Jan23 that they had my return for five days at this point and expected my refund no later than EOB 30Jan23. On 30Jan23 I received a reply stating "upon checking, our returns team is currently working on the returns which arrived in our warehouse on January 11 & 12, 2023, and it will proceed accordingly.On 3Feb23, I emailed again asking for an update on the return and have yet to receive a reply.
    • Initial Complaint

      Date:12/05/2022

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a product that was onsale on 12/4/22. I received an order confirmation and the payment was withdrawn from my paypal account. On 12/5/22 I received a refund on my ****** account and later an email from the Warming Store about an order cancellation.The cancellation email stated the product ordered was no longer in stock. I then checked the website and the exact product and size was still listed but no longer at the sale price. The product was not at the original retail price. I gave them several hours to see if the website was late in being updated. After almost 8 hours I can still purchase the size and product but at the retail price. This was for order # ******. I believe the company should honor their original price and fullfill the order#.
    • Initial Complaint

      Date:10/29/2022

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a pair of heated socks that after only 3 recharges would no longer recharge. I felt that the quality oc the item was poor and that the manufacturer should stand behind the product even if it meant replacing all or some of the components. I received everything I sent back in the same box with no acknowledgment they had even looked at the defective product. Poor customer service on an item that should have been better quality.
    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a jacket from my husband that was not the right size, I returned the jacket and ordered the next size up which I was also charged for, but this company never refunded me for the first jacket that was returned to them.

      Business Response

      Date: 08/10/2022

      Custotmer purchased product from **** *** and not our store. They did contact us to provide return tracking but we believe it was sent back to **** ***.

      We do not have the funds to issue a refund since the order was not from our website.


      Customer Answer

      Date: 08/24/2022

      Spoke to **** *** regarding this and they would not accept return stating that it “ships from
      manufacturer” (****** ****). January 3, 2022,
      I received Email from Jane with your company support team, with instructions for
      returning this jacket, including the address for return. January 7, 2022,
      the jacket was returned to your company via Priority Mail in the original packaging.  I received an email from Jane with Support
      Team stating that the jacket was received January 13, 2022. She also stated “processing
      of returns is 7-14 business days since it is the holidays.  We truly appreciate your business, and we
      apologize for any inconvenience caused by this delay.” February 9,
      2022, when I still had not received the refund, I provided my telephone number
      (via email) and asked if someone would contact me to discuss this return and
      refund.  No one telephoned me. February 25,
      2022, after receiving no other correspondence I sent an email to “Claire” in
      Customer Service, telling her that I had been in communication with at least 3
      different people in that department. Also told her that I was still waiting for
      my refund of $300.11 (cost of jacket-$265.61 plus $34.50 – shipping costs since
      I was first told I would receive a shipping label and then told I would not and
      had to ship it myself). March 2, 2022,
      I received email from Jane in Support Team stating “We have raised your concern
      to our headquarters regarding the refund and they will look into it
      further.  Once we have an update from
      them, we’ll let you know”. I have heard
      nothing more. The last time I spoke via telephone with the customer service
      dept. I was hung-up on.  Then no one
      would answer the telephone when I tried calling back. Copies of all
      correspondence are available.

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