Complaints

This profile includes complaints for Penn Waste, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Waste, Inc

  85 Brick Yard Rd Manchester, PA 17345-9204

• 

  Penn Waste, Inc

  PO Box 3066 York, PA 17402-0066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my old bank acct in Oct. I updated my Penn waste online acct with my current banking info for payments. I made a payment in Dec. From the new acct. And received confirmation. Then I received an email saying it was rejected. Checked my current bank (which was on file with Penn Waste and funds were available, with no attempt from Penn waste to take the pmt. Verified with customer service my acct number. 2nd attempt pmt was made. Received confirmation. received a phone call from cust service that I will be charged a $35. fee for NSF! I called but they have no Info on where the payment was attempted to be withdrawn from. My old bank and current bank cannot see where there was any attempt on those dates (12/7 and 12/11) to take the payment out. My current bank has the payment being paid on Tues 12/12. Why am I being charged a $35 fee when I updated my bank info 2 months before I made a payment?? If the system / penn waste failed to update my info I should not be responsible for a NSF fee. The acct was closed and removed.

  Business Response

  Date: 12/15/2023

  Dear ******************:

  Please be advised in review of the account, we found an in-house error. The customer's old checking account information wasn't removed from the system in a timely manner. It was charged an non-sufficient fund fee. The NSF fee has since been removed.

  Sincerely,

  *****************************
  Credit and Collections Manager

  Customer Answer

  Date: 12/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new home (South Hanover Township, Dauphin County) in July. We have called Penn Waste on a weekly basis since then because they either forgot to pick up our recycling or trash. We have tried to be patient with them and their drivers, but at this point we are completely fed up. I called their operators and have not received any helpful information. Further, I was forwarded to one of their managers who did not answer the phone. Sadly, their customer support managers still had their phone message stating they are out for Thanksgiving holiday - I called on December 6th. So far, pathetic showing of customer support from Penn Waste. I pay (a lot!) for a service that I do not receive the full benefit of. I request my trash picked up every week without fail. All of the trash and all of the recycling needs to be picked up on the day they say they are going to. Further, I ask a discount in my bill for wasting my time, having to babysit their drivers, and not having access to my trash cans because they are sitting at the end of my driveway!

  Business Response

  Date: 12/12/2023

  Dear ******************: 
  

  Please be advised we looked into this complaint. There is no excuse for the lack of service provided to ********************** site location, we apologize for the great inconvenience and have issued the account a 2-quarter credit. Furthermore, our operations manager has addressed the issue with the driver. 
  

  We will continue to strive to provide excellent service for all our customers.
  

  Sincerely, 
  *****************************
  Credit and Collections Manager 

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penn Waste took over the waste removal company that had been servicing my home, and it has not been good.*** was having tree trimming done on our road, so anyone coming back to houses at the end of the road would need to wait a couple of minutes while the trimming vehicle moved out of the way. However, Penn Waste was unwilling to wait and left without servicing our property or our neighbors, leaving us with full cans. We contacted Penn Waste asking them to come back and collect the trash and they refused to send anyone out until the next regular pick-up a week away. They did not offer any kind of refund except to not charge us for the doubled trash size the next week. We explained that we do not have any additional trash cans for this week's bags and that wildlife would tear into our bags if left outside or in our garage. They did not care. We were not treated like valued customers, and Penn Waste was completely unwilling to make any changes that inconvenienced them, putting all the inconvenience on us instead.

  Business Response

  Date: 10/23/2023

  Dear ******************:

  The customer has decided to no longer use us as their service provider and closed the account. Again, we apologize for their frustration. The account was credited and issued refund.  

  Sincerely,

  *****************************
  Credit & Collections Manager 

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  As indicated by the company, I requested they close out my account and refund me for the remainder of the term of service (though not for the missed service date). I have received this refund. While the company's dealings with me was unsatisfactory, I do not wish to pursue any further action with the company.

  Regards,
  
  *****************************

• Initial Complaint

  Date:09/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had trash pickup for over 2 weeks. We have reached out to the company and they have told us they have already picked it up. They are missing our development and we have tried explaining this but we cannot get a supervisor to follow up with us. It is almost 3 weeks and our trash is rotting in the late summer sun.

  Business Response

  Date: 10/23/2023

  Please be advised this matter has been addressed. We have updated our routing to ensure the development is not missed.
  
   

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling this complaint with the bbb in hopes that one last attempt to resolve the below issue can be reached. It's sad that Penn Waste does not respect other property owners or a respectable company to do the right thing. I am copy and paste a string of emails from me to Penn Waste. I am also attaching pictures of the damage to my driveway. From ****: "I own a property in Red Lion, PA. ** * ** ** **** **. Red Lion, PA ***** My neighbor, ******* *****, ** ** **** **. Red Lion, PA ***** has 2 small dumpsters. Your trucks are driving onto my property, my driveway to pick up there trash. This is destroying my driveway. I am requesting that you stop driving on my driveway. Turn the dumpsters around facing the other direction and pick them up from there property, not mine. Can you do this please or do I need to install a fence to prevent you from trespassing ( it is posted ) to prevent you from costing me more money to replace the driveway. Of course you can pay to replace the driveway you damaged. I await a response. **** ***** ###-###-####" From Penn Waste, ( 7-12-23 ) "Morning. This is ******* ****** with Penn Waste. I have spoken to my dispatcher and she will talk to the drivers about finding another way to service the dumpsters at ******* *****. There is also a ******** dumpster that may also be using your driveway to access their can. So you may want to reach out to them as well. Thank you ******* ******" From **** ( 7-17-23 ) "They still have not been moved. **** ***** " From Penn Waste, ( 7-18-23 ) "Ok. I’ll take care of it. Sorry for the delay **" From **** ( 7-20-23 ) "So I am down here and I see there still not moved. I appreciate you taking the time to reposition the 2 dumpsters so your trucks stop driving on my property. But if you are not going to move them, then I will install a fence by next week. **** ***** " No other reply from Penn Waste. A screenshot of my last email not listed here is attached due to character limit.

  Business Response

  Date: 08/15/2023

  Dear ******************:

  On August 15, 2023, our operations manager conducted a site visit at ************* located beside **. ************* property ************************* Red Lion, PA ********. The manager called ************** and stated the situation is being assessed.************** stated he wanted the cans removed completely in an opposite direction to avoid Penn Waste trucks driving on his driveway.
  

  In review, we can still safely service the containers being in a different direction. In addition, it was noted the entire alley in this section is broken, cracked and coming apart. We informed ************** this can be done by August 17 and asked if this was an acceptable timeframe. He agreed. However, we were able to turn the containers the same day and at 7:50am left a message for ************** stating they have been moved and to call if he needed anything further. 
  

  We apologize for the inconvenience ************** experienced. 
  

  Sincerely,
  
  *****************************
  Credit & Collections Manager

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Unethical 56% monthly price increase for dumpster trash removal from $273.24 to $426.63 way above this years Fed rate of inflation 7% (see photos)2) The company is not holding to their " conditions and terms" from the contract with us of $273.24 and we want to cancel the contract. They won't let us out of the contract without paying THEIR price ***** of the new monthly service charge of $426.63 times 6 = $2,559.78. According to ***************************** of ************ ********************************** 3)We signed up for a dumpster with this company on 5/5/22. According to EIA.GOV and ***.com the cost of fuel was a high of $4.561 at the time of the signing of the contract. This year fuel prices have dropped to $3.68 on 5/23 4)Their price per ton of material went up by $15, why do we get charged $153.39 extra per month?5) They said their labor and equipment went up. We own a landscaping business and our labor went up too but their costs could not have raised by 56%. They are driving the old trucks and are still using the same old dumpster 6) The Federal Rate of Inflation this year is 7%. Why did they increase our monthly price by 56% this is unethical. We should have the freedom to cancel this contract with out paying them for a cancelation and use their competitor *************** who is under the $273 monthly rate we originally signed up for in 5/2022.

  Business Response

  Date: 07/10/2023

  I’ve attached the entire agreement initialed and signed and dated by *** ******. The second page provides our terms and conditions.

  The section CHANGES AND COST INCREASES provides our right to adjust the rates.

   

  In response to the customer complaint on a 56% monthly increase. On 6/6/23, we explained the following to **. & **** ******:
  
  Our prices did not increase all at once by 56%. Also, we sent out notification 30-60 days prior to any changes in cost with monthly invoices.

  Price increases are an industry wide practice; all waste haulers pass through CPI and disposal increases. You will receive increases no matter what company you go. In addition, keep in mind competition may offer a low introductory rate just for a period time.

  There have been significant changes in the economy the past few years and overhead costs for all businesses have gone up.

   

  Interest rates are 2.5% higher than what they were a year ago and continue to rise. There continues to be a nationwide shortage of CDL drivers and laborers. Health insurance costs, liability and insurance costs have increased. New equipment and replacement parts have increased by approximately 30%. The cost to dispose of trash at the Lancaster Incinerator has increased 26% alone in 2023. You may see the same truck and have the same can but are costs are based as a whole to provide service to our customers.

   

   

  Below is a breakdown of the increases from Penn Waste in 2022 and 2023.

  1. July 2022 – 12% annual & disposal increase (letter attached dated 5-22 Commercial Billing Insert) – Sent with May invoice.

  Fuel surcharge was implemented. Percentage fluctuated and was based off the diesel market each month.

  2. December 2022 – with fuel prices leveling out, we removed the fuel as a separate line item and built into the flat rate at 14.27%, which is what the market was at in November.
  3. January 2023 – 22% annual & disposal increase (letter attached dated 10-22 Commercial Price Increase Letter) – Sent with October invoice.

  4.       Please be advised, the Disposal letter from Lancaster County  refuse fee increased by $15.00 per ton and the transfer fee was raised $12.00 per ton. This was a total 26% price increase for Penn Waste and all waste haulers in Lancaster.

   

   Desired Settlement:

  In attempt to resolve this matter, below are the three options we offered.

  1. 6-month buyout fee. This would be 6x their most recent invoice total, which would be $2,559.78.
  2. Our service agent reviewed their account in depth with our pricing manager and we can offer a rate of $355.00 per month. We would require new paperwork to be signed, however, we can honor your current term, which would be 2 years.
  3. We suggested decreasing their service during the customer’s slow season to bi-weekly or bi-monthly, which will bring down their rate.

   

  Customer Answer

  Date: 07/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  1) Penn Waste Offered to lower the price to $355 per month but they want new paperwork signed. Why can they increase our monthly rate without our signature but not decrease our monthly rate without our signature? This is not in the contract to sign for new rates.  I would like the monthly rate decreased without having to sign anything with this company, that is NOT in the contract.

  2) I want to cancel this service for a 6x the monthly service fee of the contract we originally signed. That was $273.24 times 6 months= $1639.44 This is still unethical to have someone have to PAY to stop a service. I would like to part ways from this company.

  Regards,
  
  
  
  **** ****** ###-###-####
  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash not picked up multiple times. Always tagged for ridiculous reasons. Toter lid not closed all the way. No longer will pick up any bags of trash that are not in their provided toter. Will no longer take trash from any other trash can. It used to be four bags of trash weighing less than 50lb. It is now ONE toter provided by them to be less than 50lb. So recently we could put out 200lb of trash twice a week and now only 50lb? And lid must be shut? Also we have rental properties that have not been provided a toter. We pay four trash bills at this property and were only provided two toters. Penn waste contacted multiple times and only provided one additional toter. During this time from no trash was picked up from these two rental units because trash was not in a provided toter. Not picking up trash leaves residents screwed because the trash just continues to accumulate. So if the trash can is full now and you wont take itwhere do you expect people to go with this trash plus the upcoming trash before next service day? Penn waste has become an absolute fraud or they are not willing to correct their employees for laziness.

  Business Response

  Date: 04/24/2023

  Dear *****************: 

  Please be advised we have attempted to contact ************* and have not received a response yet. Below is the email we sent on April 11, 2023. 

  From: *******************************
  Sent: Tuesday, April 11, 2023 11:18 AM
  To: ***********************
  Subject: Complaint
  
  Good Morning,
  
  I would like to apologize that you are having issues with getting your trash collected. With the new Spring Garden Township 2023 contract, the limit for trash is the 96-gallon trash cart which will hold 3-32-gallon size bags and we must abide by the contract however, the twice a week collection remains in place and you can sit out the limit of trash on both days.
  
  if you can please provide me with the rental addresses that do not have containers and I will be more then happy to make sure they get them delivered.
  
  Let me know if I can be of any other assistance.
  
  *******************************
  Residential Customer Service Supervisor
  Penn Waste Inc.
  **********************************

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, March 20, 2023, my trash was not picked up. I received a note stating my trash wasn't picked up because I don't have a Penn Wast Bin. I've never received a bin and called on March 20, 2023, to inform them that I never received a bin. I was told bins are only delivered on Mondays. I was also told that on Thursday, my trash would be collected and on Monday my trash would be collected without the bin due to me never receiving a bin or receiving notice that I needed a bin until now. On Thursday, March 23, 2023, my trash was not collected as promised. I called again and was told regardless of what was promised to me just days before on a recorded call, my trash would not be collected until I have a bin, even though they have never provided me with one. The representative I spoke with was not accommodating at all and interrupted me several times. I asked to speak to a supervisor and was told I could not speak with anyone else, but she would take my number and maybe someone would give me a call back. She informed me that the supervisor may or may not call me back. I have never received such poor customer service before.

  Business Response

  Date: 04/11/2023

  Dear *****************: 

  We apologize to ************* for this inconveinece. We issued a 2 week credit due to not having trash collected.  A tote has been delivered.

  Sincerely, 

  *****************************
  Credit & Collections Manager 

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for 3 bags collection for two days of service Monday and Thursday. Penn Waste changed they policy on trash pickup carts and offered 96, 64 and 35 gallons carts. The 96 and 64 were both to big to fit in my garage along with my car, so I had no choice but to get the 35 gallon. I place the 35 gallon cart on the curb today 2/20 with 3 bags all in the cart and the lid open. Came back home to find a bag on the ground with a orange sticker saying no overflow cart. I call Penn Waste to find out way. Did not get a proper answer from CS and asked for a Manager. Left a VM and ******* called me back in speaking to her she directed to the website stating it states there no open lids. I told her I checked and did not see it saying such. She checked and it was not there. I suggested to her they should do so and customers can't see their internal policies. I asked about a option of a different service 2 bags option. They did not offer that, yet I am paying for 3 bags and was never aware of the open lid policy. My 35 gallon had 3 bags that I am paying for and the lid was open, not aware of their policy saying it should be closed.

  Business Response

  Date: 04/17/2023

  Dear ******************:

  On behalf of the customer's complaint, I have reached out to operations. We have updated our website regarding the no open lids policy.  Please be advised we provided the smaller container as an alternative in case they would like to use it, However, the contract calls for 96 gallon carts. If a customer would like the ability to fit more material in the container, they would need to contact us for a larger container. The contract with types of service was presented and approved by the Township. 

  Sincerely,

  *****************************
  Credit & Collections Manager 

  Customer Answer

  Date: 04/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/23 I recived a invoice from Penn Waste dated 2/28/23. Invoice **********. Account # ********. For service from 10/28/22 to 6/30/23. For $293.50. I never requested this account, made this account, contacted this company or given permission to anyone to open this account. I have not used this service for this address. I called and was told that the prior owner gave my info to Penn Waste without my permission back in December of 2022. Months later I recieved a bill for service I never requested or was told I had. I was told the prior owner open the account for me. Again, without my permission. I was told that the boro has a mandatory trash reqiurement. Thats fine, but you can not legally open accounts for people without there knowledge. You must give them notice they are required to have a account. I told the lady that the building is empty. She didn't care. Pay the bill and enjoy your forced account is basiclly what they say, The service I am billed for was explained somewhat, but I was told, even though I am being billed for trash service, that I can not use the service until I pay for service I did not know I had. I asked if I got the service on 10/28/22 would I been able to use the service, and I was told no. I would have to prepay. That is ridiculous. Regular serivce you do not prepay. You put your trash out and get billed. Now I'm being told it's the other way, pay before you use. That's ridiculous. I have to pay for service I never knew about or used before I can use the service I am being billed. This account was open illegal and I am not allowed to use it. Plus the account is open under the wrong name / business. So this account needs closed. I do not understand why it took so long to tell me I had a account. Nothing about welcome or info about your account was even sent to me or even confirmed what someone else told them was true. You can not take the word from someone else. No notice of a account being open was made.

  Business Response

  Date: 03/27/2023

  Dear ******************:

  Please be advised we have a mandatory residential contract with ******** Borough. We were awarded the contract for all sites because we were the lowest bidder. We do not need to wait for a customer to open the account. If the customer is requesting an exemption, it is the property owners responsbility to contact ********** Borough. and they will determine if the site is uninhabitable.

  Sincerely,

  *****************************
  Credit & Collections Manager 

  Customer Answer

  Date: 03/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I reject for serval reasons.  

  1- They state they have  a contract and mandatory service.  Thats fine.  My complaint has nothing to do with that. 

  2- While you may have a mandatory requirement, it is illegal to sign up people for service.  Your mandatory requirement, requires they contact you to sign up.  You can not open accounts and not tell someone for months later and bill them for something you open and hind from them.

  3- You never verifyied the information is correct or not.  In this case, you were given the wrong billing information and are billing the wrong business.  That's illegal.

  4- You did not let the person know they had service or give them pricing on different plans to choose from.  You selected a plan.  Thats illegal.

  5- I am told I can not use service you are billing for.  Thats illegal to bill someone and refuse them to use the service you are billing for.

  6- Since you are billing the wrong company, that company does not own the building and therefor does not owe you any money.  The correct company would have to open a new account with new billing and no past dues.  Contact me to resolve.
  

  7- The past amount can not be billed because of the above reasons and needs to be refunded.

  8- I have asked for the following, which I believe is fair, refund the past balance and start this account over with the correct billing plan and in the correct billing name and allow me to use the service.
  

  Please stop refusing service.  I hope we can come to agreement without bringing in the ** attorney general or worse, civil case against Penn Waste.

  PLease reach out to me to resolve this.

  I can be reached at ************.

  Regards,
  
  *******************

  Business Response

  Date: 04/24/2023

  Please be advised ***********’s residential account will be closed and a new account will be opened once he confirms the cost for a small dumpster prior to us setting up a new residential service account. We have recently left a message to follow and resolve.

  Customer Answer

  Date: 05/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************