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Business Profile

Garbage Removal

Penn Waste, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Penn Waste, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Penn Waste, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/23/2022 penn waste destroyed my personal property. I have been in touch with insurance company however penn waste refuses to respond to insurance Company or myself. They even went as far as to claim harrasment against me for calling to many times, because noone would call me back. I did call them incompetent and idiots. I would like a call from a supervisor above ***** and **** to call me and let me know why he refuses to take care of this issue.

      Business Response

      Date: 09/12/2022

      Dear ******************: 

      Please be advised our site manager has contacted the insurance company regarding the complaint.  ****************** was then called by our site manager and provided him with the claim number and explained the insurance company would be taking this matter over and will be contacting him directly. 

      Sincerely,

      Sheila B***********
      Credit & Collections Manager
      Penn Waste, Inc. 

      Customer Answer

      Date: 10/12/2022

      Complaint: ********

      I am rejecting this response because:

      Penn waste driver of truck *** continues to drive over and damage my private curbing at my property. The drivers were instructed to turn right but refuse to follow directions. I would like penn waste to b e able to direct their commercial drivers to act responsibly. Noone at penn waste takes responsiblity. Its all on camera. I would like someone with some authority to explain why this keeps happening.

      Contact by the business

      Regards,

      *********** *******

      Business Response

      Date: 11/14/2022

      We have taken several steps to rectify this situation. Originally, the borough made repairs to the customers curb to satisfy his complaint. We then rerouted this particular day so that we would not have to take the turn around that curb. After this, the customer continued to contact the borough, Penn Waste, and our operations supervisor to make complaints about his curb. The customer was contacting our supervisor so much that she had to contact the police to make them cease contacting her. We then turned the curb in to our insurance company to satisfy the customers complaint with no evidence that we had caused damage to the curb or that there was any damage to the curb.

      In reference to this complaint, the driver happened to make a left hand turn on route, and by our investigation, there was no damage to his curb. The driver has been instructed to never make the left hand turn at that stop. The customer then sends a picture to our operations supervisor after he was told by the police not to contact, and then chases after our truck to confront our driver. Our driver has been instructed to not interact with this particular customer when providing service at the site location.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been contacting y'all since last week because every time I reach y'all claim someone will come and pick up my recycle, but It still never been picked up. It has been by the sidewalk since 7/28/22, and my recycle can is whole. I am not trying to get a fine. Please get in touch with me and come pick it up at *********************Middletown, PA**********.

      Business Response

      Date: 08/05/2022

      Dear ******************: 

      Please be advised we have contacted the customer. The recycling was collected yesterday, August 4, 2022. 

      Sincerely,

      Sheila B*************
      Credit & Collections Manager 

      Customer Answer

      Date: 08/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE SOLD MY HOUSE IN YORK PA ON 07/05/22, BUT PENN WASTE DID NOT RETURN 3RD QUATERLY PAYMENT.

      Business Response

      Date: 07/18/2022

      Dear ******************:

      In order to find the account in our system where ************************************* was serviced by Penn Waste, I need that site location address. Please provide this information. 

      Thank you,

      Sheila B******* 

    Penn Waste, Inc is NOT a BBB Accredited Business.

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