Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received mail from American National Recovery Group *** in order for them to collect taxes for ******, **. I have not lived in ** since 2020 and had paid my taxes for said vehicle for the duration of my time in ******. The vehicle has not been in my possession as of November 2020. This is clearly a scam aimed towards those in the armed service. I have been living in **************** since then and have been paying the applicable taxes that I am not exempt from for the past three years.

  Business Response

  Date: 05/01/2023

  Please find attached our answer to Complaint ID ********.

  If additonal information is needed please let our office know.

  Regards,

  *************************

  American National Recovery Group

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection notice that is over a decade old from this collection company that is simply not correct and this company has been extremely threatening going as far to threaten legal action against me for $300. This company incorrectly states this bill is from 2012 from the town of Groton, CT. I only lived in Groton for less than 2 years between 2008-2010 while on active duty military orders. I never purchased a vehicle while in CT and all of my taxes were paid while I was stationed there. This debt is inaccurate and I request that this company to STOP contacting me immediately and to have this debt deleted. I demand to no longer be threatened by decades old INCORRECT debt while I was on active duty military service. If it continues I will report this unprofessional company to the ****.

  Business Response

  Date: 04/24/2023

  To Whom It May Concern,
  

        The bills that *** ****** is receiving are from the Town of ******. The Tax Collector’s office of the Town of ****** is still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid. Because *** ****** is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for each town or city for the Soldier’s and Sailor’s Affidavit for Exemption. The account that is placed here has been disputed and *** ****** will not receive any further communication from our office.
  

  Copies of the bills have been included with this letter. 
  

  If you have any questions or concerns, please let our office know. 
  
  Regards,
  
  ******** ****
  Collections Representative

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received mail about how I owe taxes on a vehicle that I've owned since 2017. I'm in the military and purchased it in Groton, CT. It says I owe $856.94 and I know for certain I don't owe any such payments. I want this "account" to be closed and I want the sender "***** **** to cease and desist contact with me.

  Business Response

  Date: 04/24/2023

  To Whom It May Concern,

        The bills that *** ******* is receiving are from the Town of ******. The Tax Collector’s office of the Town of ****** is still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid. Because *** ******* is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for each town or city for the Soldier’s and Sailor’s Affidavit for Exemption. The account that is placed here has been disputed and *** ******* will not receive any further communication from our office.
  Copies of the bills have been included with this letter. 
  
  If you have any questions or concerns, please let our office know. 
  
  Regards,
  
  ******** ****
  Collections Representative

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me with a letter claiming I owe $367.61 in back taxes for a vehicle I haven't owned for 9 1/2 years. They are requesting taxes from 2013/2014 in Groton CT I only lived there for 6 months in military barracks and owe no back taxes. I was serving in the military during that time. I owe nothing for 2013 or 2014 as I didn't reside in the state and claimed residency in New York. I have lived in California on Active Duty since November 2012. Remove this collection immediately. Acct #: *****************

  Business Response

  Date: 04/17/2023

    To Whom It May Concern,
  
        The bills that *** ****** is receiving are from the Town of Groton. The Tax Collector’s office of the Town of Groton are still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid. Because *** ****** is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for each town or city for the Soldier’s and Sailor’s Affidavit for Exemption. The account that is placed here has been disputed and *** ****** will not receive any further communication from our office.
  
  Copies of the bills have been included with this letter. 
  
  If you have any questions or concerns, please let our office know. 
  
  Regards,
  
  ******** ****
  Collections Representative
  ANRG,Inc

• Initial Complaint

  Date:02/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from AMERICAN NATIONAL RECOVERY GROUP INC for the date of 02/08/2023. The letter claims that I owe vehicle tax on a vehicle I have owned in many years. When I resided in Groton CT I filed and paid my taxes on time. I paid all the vehicle tax when I purchased this vehicle. Also, me and my wife moved away Groton, CT in 2011 to Las Vegas, NV during tax season we presented all of our documents from Connecticut and Nevada to our tax preparer. We filed and paid our taxes. I contacted the town of Groton and they said there was no tax bill especially since I was no longer a resident of Connecticut and that vehicle was transferred to Nevada. I brought a new vehicle in Nevada and that vehicle from CT was fully paid for and used as a trade in. I was officially a resident of Nevada in 2012. I have worked in Nevada and lived in the state of Nevada since 2011, and have all of my tax documents from the last 20 years. They are requesting taxes for a vehicle I haven't owned since 2012. Please stop all contact and trying to collect taxes that I don't owe. I moved in 2011 and I became a resident of Nevada in 2012 and no longer owned the vehicle, yet they are trying to collect taxes from July of 2012 and July 2013.

  Business Response

  Date: 03/08/2023

  To Whom It May Concern, 
  We have received *** *******'s correspondence concerning the Town of Groton. As per his request our office will dispute the bills out and he will no longer receive letters concerning this. He is advised to contact the Town of Groton Assessor's office as the bills will remain on the tax rolls for the Town of Groton for 15 years from the due date of the bill(s) as per the Connecticut General Statutes unless documentation is provided that he was registered and residing in Nevada. 
  Copies of the bills have been included with this letter. 
  The account(s) will be disputed with our office 
  If you have any questions or concerns, please let our office know. 
  Regards, 
  Danielle S*** 
  Collections Representative ANRG,Inc 
  
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received very bogus shake down letter claiming that I owe for a car I bought while stationed in Groton while serving in the Navy. When I purchased the car, it was paid and registered for 3 years; included in the price to buy. So even if I was a resident, which I wasn't, the car wouldn't have taxes until well after I moved out of the state. They have taxes claimed for 2015; when I was living in Washington and not Connecticut, since 2014. The complaints here clearly show them going after military personnel, knowing full well we are exempt. Attached the "Final Notice" packaged letter I received, even though this is the only time I've been made aware of this. Account number *****************

  Business Response

  Date: 03/08/2023

  To Whom It May Concern,
  
        The bills that *** ********* is receiving are from the Town of Groton and City of New London. The tax collector’s offices are still showing these bills as outstanding. Motor Vehicle Taxes are based on the vehicle registration and charged per year on the registration being valid. Because *** ********* is Military Personnel, he can apply to have the bills removed as per the Military Exemption. He would then need to contact the Assessor’s office for each town or city for the Soldier’s and Sailor’s Affidavit for Exemption.
  
  Copies of the bills have been included with this letter. 
  
  The account(s) will be disputed with our office 
  
  If you have any questions or concerns, please let our office know. 
  
  
  Regards,
  
  Danielle S***
  Collections Representative
  ANRG,Inc
  

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is relentlessly harassing me regarding taxes owed in the state off Connecticut despite never being a resident there. I was serving in the military while being stationed in the state from 2006 through 2010. This company needs to clear my file and remove the debt owed immediately.

  Business Response

  Date: 12/27/2022

  To Whom It May Concern, 
  Thank you 
  for your correspondence concerning the City of New London. The accounts have been placed here have been put on hold for Military Exemption. *** ****** is advised to contact the Tax Assessor of the City of New London to have the bills re-assessed for Military Exemption as he will need to fill out the Soldier's and Sailor's Affidavit that the Assessor will keep on file. 
  Regards, 
  Danielle S*** 
  Collections Representative

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (11-21-22) I received a vehicle tax bill from American National Recovery Group Inc., saying that I am one year over due on vehicle taxes for two vehicles that I owned when I was stationed in Groton, CT. The bill states that I owe $1,120.13 if paid by December or $1,106.96 if I pay by November. 1. I sold both of these cars last year and no longer own either of them; 2. I have not lived in Groton, CT for over three years; 3. I am active duty military, and have received tax exemptions from the state of CT for vehicle taxes, and additional taxes have already been paid when both of the cars were purchased; I have documentation from the state of Connecticut regarding all tax exemptions for the five years that I was stationed in Groton, CT. They received copies of my LES prior to issuing my exemption. Thus, I do not owe any taxes to you and would request you removed my contact information from your business and also remove your name from my credit report, as you are erroneously attributing me something I do not and have never owed.

  Business Response

  Date: 11/29/2022

  To Whom It May Concern, 
  Thank you for your correspondence concerning the Town of Groton. The accounts have been placed here have been closed for Military Exemption as per the Town of Groton Assessor. We apologize that you received a letter in error. 
  A zero balance letter will be sent to affirm the above. 
  Regards, 
  Danielle S*** 
  Collections Representative ANRG,Inc 
  
  

  Customer Answer

  Date: 11/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received these attached documents numerous times in the mail and want to put in a complaint.

  Business Response

  Date: 08/03/2022

  August 2nd, 2022 
  
  To Whom It May Concern, 
  In reference to the above account for the City of **********, our office has this as paid at the City of ********** as of 12/2021 and the claim that was placed here has been closed as of then. 
  Any letters that were received then were only because our office had not closed out the accounts before 11/05/2021 and 12/07/2021 since we not notified before then. The account is CLOSED and no more letters will be received and should not have been received since then. 
  *This has not been reported to the Credit Bureaus. 
  Sincerely, 
  Danielle S*** 
  Collections Coordinator 
  American National Recovery Group, INC.