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Business Profile

Fishing Tackle

Lockett Lures Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for lures on 04 October 2023 , order #***** at that time Lockett Lure Outlet gladly took my payment from my credit card and confirmed the order .They did state on the sight that a 4-7 delay in shipping. After two weeks waiting for the shipment, I attempted to make contact with them,via phone and email to no avail. After contacting the BBB the first time I received a response via a text message from locket lure stating the order had been lost in the mail and that they were going to send out a new order that week. That was as of November 4th stating that it may be delayed by the holiday Veterans day. Again on November 11th they confirmed via text message that it was lost by the mail and that they were shipping out another order. I have yet to receive the second order that they say they shipped. Attempted to contact Lockett on 16 November, again on the 20th ,22nd and the 28th no response from them by either phone, text or email.Lockett lure stated that they could not reach me via email , they did so after a complaint was filed. They do have the address as I've left it numerous times by phone and text. This is second order I purchased within 3 years and the same results on both,they take your money, delay shipment,no product until the B.B.B gets involved. I want the order that was placed without substitutions. As they did the last time and or a refund of my payment in full.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    never got my order

    Customer Answer

    Date: 11/28/2023

    we ordered two bags of 9 inch sassy shads one bag white one bag pearl they were ordered on march 16 total cost 45.98 on order number  ***- *****            l

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Lockett Lures Outlet sometime in June of 2023. They charged my ****** **** on July 4, 2023 in the amount of $34.49. They responded to one email in early August of this year. Since that time, I have sent numerous emails and have received no reply nor have I received the order. I just want them to fill the order or return my payment.

  • Initial Complaint

    Date:05/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From 03/29/2023,Order # ***-*****,$131.12.I have called them emailed&wrote a letter to them.No response by them? I discusted with them.Their a **** poor Company.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the $100.00 Mystery box of bass fishing lures for $50.00. The email they sent said it would ship in 4 to 7 days. I have not received any further emails from this company. I have emailed them and called them and they do not respond. I want my money back or my product shipped.

    Customer Answer

    Date: 12/21/2022

    Since I wrote to you concerning Lockett Lures, I have emailed them one last time and did get a response. They have sent my order but I will never order from them again. I had to tell them I would take other action if they did not respond. Thank you for your time.

Lockett Lures Outlet is NOT a BBB Accredited Business.

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