We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fishing Tackle

Lockett Lures Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Reviews

Customer Review Ratings

1

Average of 10 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • John M

    Date: 11/06/2024

    If I could give negative stars, I would. I placed an order with Lockett Lures Outlet which they charged my account right away but never received the order. I called the number and nothing, emailed a few times with no response and sent a message through ******** and nothing. The order tracking says it was shipped and delivered. Well, maybe so but I live in ** and it was delivered to someone in **. I want my money back. Never, ever should have done business with this place.

  • Daryl W

    Date: 10/22/2024

    This company is a genuine joke. Place a order on 9/23. Email says ship 4-7 days. Two weeks after I emailed and fb messenger with no response, I filed complaint with ******. They finally responded saying *** lost my package and will refund me. Now a week later I get a tracking number. I don't want the junk now. If you order from them it's a 50/50 crqp shoot on if you will ever receive your items

  • Ian P

    Date: 08/14/2024

    Zero stars if I could. Put in an order for some plastics 7/6...3 weeks passed with no shipping info. Sent a message to customer service and they got me a tracking number ASAP. A week later still no lures...so I run the tracking number, and it had never even been dropped to the carrier. Email CS AGAIN, and am told it will be in the mail next day. A week later lo and behold, a box shows up that's full of 60% incorrect product. I email CS and am told I checked a box saying I'd allow substitutions for out of stock products ??. I didn't see that option at checkout, let alone agree to it. My guess is in the 5 weeks between placing the order and shipping the products I ordered were sold out and the Joker running this "business" figured it'd be easier to just lie than make it right. Steer clear of this shady business, absolute shame.

  • Gayle B

    Date: 08/05/2024

    Im very disappointed with this company ! I cant believe that they never sent me my order from May 2024 but they did take my money! I own a Bait Shop in ******** and have been using them for years now so I never expected this to happen. They always sent me my orders although they took a long time to ship. *** tried calling them and emailed them several times but no response. Im very angry and frustrated and will not be ordering anything from them again!

  • Howard H

    Date: 07/25/2024

    Lockett Lures is a scam. I ordered painted Shad Darts that were to be delivered in 4-7 days. 2 weeks later I tried to contact them. The email address for order information came back undeliverable and the phone number disconnected. I did receive an email from sales that said they had shipped. I received a plastic zip lock of unpainted Shad Darts that I could purchase for less than $10 that I paid $30. What a rip-off. Dont waste your time or money

  • Jeff B

    Date: 07/02/2024

    Don't buy from them, it's been almost a year and no product or refund. Now they have gone email silent. Please don't waste your money here. ****

  • James R

    Date: 05/30/2024

    Ordered lures July last year received part of order contacted several times said lures were on backorder when they are contacted send email like they are doing something but you never get anything. I also bought a 50 dollar gift certificate when I used it received about 25 dollars worth of merchandise email about this numerous times they are telling me now how another department handled gift certificates just anything to put you off and hopping you will just give up

  • Randall H

    Date: 05/14/2024

    Absolute worst customer experience. After waiting a month I emailed with no response waited 24 hours messaged on ******** asking for my tracking number. Was shipped an order out after that which showed up 3-4 days later and was only 1 item of my order. The quality control on received items was horrid. They then ignored me for two more days before replying I need to file a lost mail form with ***** My items were never shipped. I asked several times to just refund me but they would not give me my money nor send my order. I had to dispute the transaction with my credit card company to get any results. Do NOT buy from these people!

  • Chris G

    Date: 05/13/2024

    I placed a order for 5 packs of bait an only received 1 pack an was told that I need to file a claim with **** because maybe the box came open an some of the packages got lost. This is an absolute lie because the box was sealed and unopened. Do not do business with this company.

  • Terry C

    Date: 10/16/2023

    Lockett L**** is the worst company that I have ever dealt with in my life. They do not care about customer service. They will never answer or return any phone calls. If you are lucky enough to get a email from them, save it because they will tell you one lie after another. If the item your looking at is saying out of stock and you email and ask how to get this out of stock item. Don't fall for like I did ... order the item you want and we will put it on a list to be run in two or three week. They will also tell you they will ship them as soon as there run. I waited on two orders for three months, when I started inquiring on the status of these two orders. Then they stated in a email they where cancelling both orders because I could not wait for this item to be run. Getting your money back from them is nearly impossible. The first order I ordered so they would run them in two or three weeks and haven't run or shipped the item in three months. They are telling me on the refund of this order they will take 20% of the total for cancellation of the order. Save yourself a lot of hassle and frustration and order your rubber baits somewhere else. Trust me you will come out money ahead.
    Very dissatisfied customer

Lockett Lures Outlet is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.