Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2022 I helped my father (94 years of age) ordered a knife through an advertisement that came in his name with an account number to this company. A check of $36.90 was sent with the order through the mail. The knife was received along with another knife that wasnt even mentioned in the original order and a bill of $113.77 was sent along with the knife that had been ordered. Interestingly, the knives arrived with a different account number under a variation of my name rather than my fathers name. In my first conversation I was told that there was no longer any record of my father or his account number only one in my name. My name should have never been associated with any of this transaction. The knives were both sent back and a refund was requested. I have called numerous times and told multiple stories concerning this refund and have never been allowed to speak to a supervisor. I have made five different attempts to resolve this by phone. It has now been 13 weeks since this began. All I get is the runaround and the whole thing has been nothing but a scam. It is true that my father can afford to lose $36.90. My frustration lies in the fact that there are likely many senior citizens that are being taken advantage of by this company with the deceit that I have encountered. I would appreciate your attention on this matter with involving American mint, **********************, Mechanicsburg, PA ******** Thank you,

  Business Response

  Date: 10/25/2022

  October 25, 2022

  Dear *** *******:

  I am writing in reference to *** ******** *******s' complaint. *** ******** assisted her father, ******* *******, in placing an order for a Buffalo **** ***** Knife. This is the introductory item in the Wild West ***** Knives Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** *******/*** ******** voluntarily marked up and returned to American Mint, they were sent one (1) Wild **** ****** ***** Knife as an authorized future issue in the collection to preview with no additional obligation to purchase. 
  *** ******** admits that they received the Buffalo **** ***** Knife, but she alleges that they also received an additional unordered knife along with an invoice. American Mint denies these allegations. American Mint does not send its customers unordered merchandise. *** *******'s order form, which *** *******/*** ******** voluntarily marked up and returned to American Mint, clearly expressed that they would receive authorized future issues in their collection to preview with no additional obligation to purchase and that they could return unwanted items at American Mint's expense within ninety days for a full credit or refund. 

  American Mint received *** ********/*** *******'s order form on July 26, 2022. Enclosed, is a copy of the order form which *** ********/*** ******* voluntarily marked up, signed and returned to American Mint. The order form was addressed to ******* *******, ***** ** ***** **., Vashon, WA **********. The order form bears the signature of "**** *******." Along with the order form, American Mint received a payment check # **** in the amount of $36.90 for the cost of the Buffalo **** ***** Knife. Enclosed, is a copy of the payment check received. Please note that ******* ** *******, ******** ** ********, and ****** ** ******* are listed as account holders. The check bears the signature of ******** ********. Please also note that on the payment check, only **. ********s address is listed. *** ********' address is not listed on the check, and she did not provide her address. When American Mint receives an order form and/or payment from an individual different from whom the order form was addressed to, American Mint opens an account in the payor's name. Here, American Mint's keyer inadvertently opened an account under the name "******** *******" rather than "******** ********" at *** *******'s address. American Mint will change the name on the account to ******** ********, so that a refund check may be issued in her name. 

  As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ******** did not x-out this paragraph. 

  Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT." 

  On July 27, 2022, American Mint instructed its distributor to ship a Buffalo **** ***** Knife along with one (1) Wild **** ****** ***** Knife as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******** had ninety days to preview the Wild **** ****** ***** Knife for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number. 
  

  On August 8, 2022, *** ******** called American Mint and requested a postage paid, self-addressed mailing label to return all her merchandise. At that time, *** ******** was advised of the then remaining balance due for the Wild **** ****** Knife. *** ******** was advised that she was sent the Wild **** ****** Knife as an authorized future issue in her collection to preview with no additional obligation to purchase pursuant to the terms of the American Mint Satisfaction Guarantee paragraph. *** ******** was mailed a postage paid, self- addressed mailing label to use to return her merchandise. *** ******** was advised that it would take seven to ten business days to receive the prepaid label. *** ******** requested a refund in the amount of $36.90 for returning the Buffalo **** ***** Knife. *** ******** was advised that as soon as American Mint received her merchandise as returns, a refund check would be issued. *** ******** was removed from the mailing list per her request. 
  American Mint received the Buffalo **** ***** Knife and the Wild **** ****** ***** Knife as returns on September 1, 2022. American Mint promptly processed and credited the returns on September 2, 2022. On September 6, 2022, American Mint mailed *** ********/*** ******* a refund check in the amount of $36.90 for returning the Buffalo **** ***** Knife. *** ********/**. ******* are not due a refund for returning the Wild **** ****** ***** Knife as they never paid for this item. By returning the Wild **** ****** ***** Knife, *** ********/*** ******* cleared the balance due for that item. 
  In response to several subsequent telephonic inquiries from *** ********, she was advised by customer service that her refund check was mailed out on September 6, 2022 and to allow additional time to receive it. 
  On October 19, 2022, per *** ********' request, a supervisor called and spoke to her regarding her above-mentioned account. The supervisor advised *** ******** that her refund check was sent on September 6, 2022. *** ******** requested that her refund check be cancelled and that a new refund check be issued. The supervisor advised *** ******** that it was too soon to cancel the refund check and reissue a new one and she advised to allow up to ninety days to receive the refund check. 
  To resolve this complaint, American Mint has cancelled the refund check sent to *** ********/*** ******* on September 6, 2022. American Mint will reissue *** ******** a refund check in the amount of $36.90 for returning the Buffalo **** ***** Knife. The check will be made out to ******** ********. This time, American Mint will send the refund check via overnight *** ** mail, signature required. 
  Please have *** ******** confirm if American Mint should send the refund check directly to *** ******** at her address listed on the instant complaint or if the refund check should be sent to *** ******* at his address. Whoever receives the refund check will need to sign for its delivery. Thank you for your assistance in settling this matter. 
  

  Sincerely, 
  

  Patrick D. 
  In-house Legal Counsel 
  

  Customer Answer

  Date: 10/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because at no time were they authorized to open an account in my name.  A refund check should be made out in **************************'s name and sent to his address. Their advertising method of targeting the elderly is unsettling.  I don't believe that they had ever issued a refund check in September.  USPS does not take that long to deliver.  
  
  
  Regards,
  
  *********************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/01/2022

  November 1, 2022 
  
  Dear *** *******:

  I am writing in reference to *** ********' rebuttal. As explained in my initial response, American Mint's policy is to open an account in the name of the payor. American Mint received a check listing *** ******** and *** ******* as co-account-holders and which was signed by *** ********. American Mint inadvertently opened the account under the name "******** *******." American Mint has offered to remedy this situation by issuing a refund to either *** ******** or to *** *******. Per *** ********' request in her rebuttal, American Mint will send a refund check made out to ******* ******* at his address. The check will be sent via ***** two- day shipping. I have enclosed the ***** tracking number for the refund check. It is expected to be delivered to *** *******'s address by Thursday, November 3, 2022 before 8:00 p.m. 

  American Mint did previously send a refund check issued to "******** *******." American Mint cancelled the refund check issued in the name of "******** *******." If *** ******* does receive the refund check issued to "******** *******," he should discard it. American Mint denies *** ********' allegation that it targets the elderly. American Mint has no record of *** *******'s age. 
  I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter. 
  

  Sincerely, 
  

  Patrick D.
  In-house Legal Counsel 
  

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on line from American Mint on August 26, 2022. Order #***** for amount $95.59. for 2 Presidential gold coins. I was charged for the order. As of 9-19-22 I have not received my item. I have contacted customer service on 8-30-22 for a tracking number. On 9-6-22, 9-8-22-and 9-12-22. I have placed several emails with no responds to the order. I called ###-###-#### and spoke to customer service. I explained that the tracking number that I finally received shows no package delivered to the USPS Carol Stream, IL location. As of today there has been no movement on the order. Customer Service told me she could not reimburse me since I placed the order even though USPS shows no parcel or scan. This is very bad business practice and stealing. I wish to have a refund for the order I have not received. American Mint will not help me. Tracking # *** *** *** *** **** **** ****** via USPS. ****** ***** was the original shipper which was to be delivered to USPS. Please can you assist me in getting my refund. Please.

  Business Response

  Date: 09/27/2022

  September 27, 2022 
  
  Dear *** *******:

  I am writing in reference to *** ******'s complaint. *** ****** alleges that she placed an online order for two presidential gold coins, but as of September 19, 2022, she had not received her item. She further alleges that customer service told her that she could not be refunded for the item although the tracking number for her package showed no movement. American Mint denies these allegations. 
  

  Contrary to *** ******'s allegations, she placed an online order on August 25, 2022 for one (1) MAGA commemorative coin. As advertised, this item is a gold-layered coin. Enclosed, is a sample internet order form similar to the one that *** ****** voluntarily completed and submitted to American Mint. On August 30, 2022, American Mint instructed its distributor to ship one (1) MAGA commemorative coin. 
  

  Also enclosed, please find a copy of the United States Postal Service ("USPS") tracking data for *** ******'s package. The last entry on the USPS tracking data was on September 2, 2022. American Mint's shipping partner still had the package in its possession as of September 2, 2022 at its Carol Stream, IL facility. American Mint's shipping partner never handed over possession of the package to the USPS to complete the package's delivery. The package was likely lost in transit sometime after September 2, 2022. 

  *** ****** sent several e-mails to American Mint customer service regarding the status of her order. Specifically, she sent e-mails on September 1, 2022, September 9, 2022, September 13, 2022, September 19, 2022 and September 22, 2022. Customer service attempted to respond to the e-mail address *** ****** provided on file, but each time, the e-mails came back as undeliverable due to some issue with *** ******'s e-mail. Therefore, a customer service representative called *** ****** on September 1, 2022 and left a voicemail indicating that her order had been shipped. On September 13 and 14, *** ****** spoke to customer service by phone and was provided the same information she requested by e-mail. On September 22, 2022, a customer service representative mailed *** ****** a post loss form wherein *** ****** could have indicated whether she wanted a refund or replacement sent to her. American Mint did not receive *** ******'s completed post loss form. 

  On September 13, 2022, *** ****** called American Mint to check the status of her above-mentioned order. A customer service representative advised *** ****** that her above- mentioned order was shipped out on August 30, 2022 and that it would arrive by USPS. She was provided with her USPS tracking number. 
  

  On September 14, 2022, *** ****** called American Mint again regarding the status of her above-mentioned order. *** ****** stated that she placed an order with American Mint around August 25, 2022. She confirmed that she had the USPS tracking number previously provided to her by American Mint customer service. She stated that there was no movement on the package since September 2, 2022. She asked if the package was lost. *** ****** stated that she paid for something of value and that she either wanted a refund back to her credit card or she wanted a replacement. 
  

  The customer service representative advised *** ****** that she placed an order for one MAGA commemorative coin and that the item was shipped on August 30, 2022. At the time of *** ******'s call, it had just been about two weeks since the package was shipped. *** ****** was advised that her package was still in transit and to allow a little more time for the package to be delivered. *** ****** was advised that if she still did not receive the package thirty days after its shipment, the package would be considered lost. *** ****** was advised that she could then receive a refund for the item. 
  

  American Mint processed the MAGA commemorative coin as a post loss on September 23, 2022. On September 23, 2022, American Mint issued *** ****** a full credit card refund in the amount of $95.59 for the MAGA commemorative coin. *** ****** should allow up to 3-5 business days for the credit to show on her credit card statement. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter. 
  

  Sincerely, 
  

  Patrick D****** 
  In-house Legal Counsel 
  

• Initial Complaint

  Date:09/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/25/22 On or about the above date American Mint invited me to participate in a coin collection of our ex-president ******, requesting $19.00, which I paid. I recall them sending me a coin and a discounted invoice for the remittance of more coins, to which I had no interest on receiving or to which In did not agree. Currently I am in the receipt for the third time, of an invoice dated 5/24/22 for the amount of 105.45 - amount due $87.05 -with the following description: (1) Speeches ****** ***** Folder - (2) ****** ***** Battle (3) Collector's Choice Offers. I am not in the receipt of the listed alleged 3 documents sent to me, neither do I have any interest in them. For the second time I am in the receipt of their letter QUOTE: " It has been 90 days since we shipped you the invoice (s) listed on the following page (s). Our request is now of an urgent nature . You are responsible for paying for these items. By making your payment now, you can prevent further charges and return your account to good standing. All costs of collection will be waived if you pay within the next thirty days. We offer you the convenience of paying by check, money order, or with a **********, ****, ******** ******* and ********. No matter which method you prefer, please act now. If there is a problem with your shipment or you would like to make payment arrangements, please contact our customer Service Department toll free at 1-8778-807 - MINT (6468). "UNQUOTE Last month I wrote American Mint a letter telling them I never received any such documents and if they insisted on me paying, I was going to lodge a complaint with BBB.

  Business Response

  Date: 09/15/2022

  September 15, 2022

  Dear Ms. Cameron:

  I am writing in reference to *** *******'s complaint. *** ******* placed an order for a ****** ***** – Battle commemorative coin. This item is the introductory item in The Speeches of ****** ***** commemorative coin collection. Enclosed is a copy of *** *******'s order form. Pursuant to the terms of the public offer clearly printed on the order form which *** ******* voluntarily marked up, signed and returned to American Mint, she was sent one (1) ****** ***** - Business commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ******* alleges that American Mint invited her to participate in a coin collection of former President Trump and that she remitted payment of $19.00 for the introductory item. She admits that she received one coin and an advertisement offering for sale additional coins. She further alleges that she did not receive the three documents listed on the invoice she attached to her complaint. 
  Contrary to *** *******'s allegations, she was not sent any documents. She was sent two coins, a Speeches of ****** ***** Display folder (free item) and a presidential wristwatch (free item). All these items were sent in the same shipment with the coin *** ******* admits receiving. Enclosed, is the United States Postal Service ("USPS") tracking data showing that *** *******'s package was delivered to her address on June 2, 2022 at 1:17 p.m. *** ******* only remitted payment of $16.90 via check # 693 which covered the cost of the ****** ***** - Battle commemorative coin plus shipping. She did not remit the sales tax due for the item. On August 26, 2022, American Mint wrote off the sales tax due for the item as a goodwill gesture. 
  *** ******* never paid for nor returned the ****** ***** - Business commemorative coin. Upon receipt of *** *******'s correspondence letter on August 26, 2022 wherein she alleged that she did not receive the ****** ***** - Business commemorative coin, American Mint had the ****** ***** - Business commemorative coin processed as a missing item. *** *******'s account balance was cleared on August 29, 2022 and she has had no account balance since that time. The invoice *** ******* attached to her complaint is dated August 29, 2022. This invoice was generated and mailed out prior to *** *******'s account balance being cleared. *** ******* has no account balance. Enclosed is an account cleared letter. *** ******* was removed from the mailing list on August 26, 2022. She should allow up to ninety days from that date for all advertisements to completely cease. 
  I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter. 
  

  Sincerely, 
  

  Patrick D****** 
  In-house Legal Counsel 
  

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OVER THE LAST 5 YEAR I PURCHACES ABOUGHT $5000 DOLLERS IN COINS AND COIN COLLECTION FROM THEM.IN THE FLYERS THAT THEY SENT ME ABOUGHT THE COINS. THEY STATE THE VALUE OF THE COINS ARE ABOUGHT $130.00 AND SOME OF THE COLECTIONS THAT I BOUGHT ABOUGHT $1000 OR HIGHER. I TOOK ALL OF THE COINS TO A PROFESIONAL COIN SHOP IN WEST BEND YESTURDAY 7/26/2022 AND HE TOLD ME THAT ALL OF THE COINS WERE WORTHLESS FAKES WOURTH NOTHING. I CALLED AMERICAN MINT AND TOLD THEM THAT I WANTED TO SEND ALL OF THE COINS BACK TO THEM AND GET ALL OF MY MONEY BACK ON WHAT I PAID FOR THEM BECAUSE THEY WERE ALL WOUTHLESS FAKES . AND THEY TOLD ME THAT I COULDENT BECAUSE THEY HAVE TO BE RETURN WITH IN 30 DAYS FROM PURCHASED. I FEEL THAT IT IS FRAUD TO STATE OR PUT THE COINS AT A HIGHER VALUE THAN WHAT THEY ARE WOURTH .I ALSO TALK TO A ATTORNEY ABOUGHT IT AND HE COULDENT HELP ME BECAUSE HE SAID IT WOULD BE MORE OF A FEDERAL MATTER

  Business Response

  Date: 08/04/2022

  August 4, 2022 
  

  Dear *** *******: 
  

  I am writing in reference to *** *******'s complaint. *** ******* has been an American Mint customer since 2017. During the period from May 3, 2017 until March 2, 2022, *** ******* placed forty-two orders for different introductory items and three complete sets. Pursuant to the terms of the public offers clearly printed on the order forms which *** ******* voluntarily marked up and returned to American Mint, he was shipped nine (9) authorized future issues in his collections to preview with no additional obligation to purchase. 

  *** ******* was clearly aware of American Mint's return policies and procedures as he returned nearly all the authorized future issues within American Mint's return period. American Mint had sent *** ******* several postage paid, self-addressed mailing labels to use to return any unwanted merchandise. *** ******* continued to voluntarily place new orders with American Mint and timely remit payments. 

  In his complaint, *** ******* alleges that over the past five years he made purchases with American Mint totaling about $5,000.00 in coins and coin collections. American Mint denies this allegation. Contrary to *** *******'s allegation, he made purchases with American Mint from 5/3/17 - 3/2/22 totaling $1,361.45. *** ******* appears to have purchased additional coins from other companies who are not affiliated with American Mint. For these purchases, he will need to follow up with those respective companies. 
  

  *** ******* alleges that American Mint made representations in its advertisements as to the value of the coins and coin collections he purchased. He further alleges that he took all the coins he purchased to a coin dealer on July 26, 2022 and was informed that the coins were "worthless fakes." American Mint denies these allegations. 
  

  American Mint never makes any representations as to the current or future value of the coins and other collectibles it sells. Furthermore, American Mint does not sell any coins or other collectibles for investment purposes. This is so because the value of solid gold and silver, for example, fluctuates depending on market conditions. American Mint's advertisements only state the price of the merchandise for sale. 
  

  Furthermore, all American Mint's advertisements clearly represented that the items offered for sale were either gold-layered or silver-plated replica or commemorative coins. The replica coins that *** ******* purchased were never advertised as actual legal tender coins. Most of the coins that *** ******* purchased were either gold-layered or silver-plated commemorative or replica coins. *** ******* only purchased two solid 14k gold legal tender coins and they were advertised as such. *** ******* also purchased three solid 14k gold coins that are non-legal tender coins. These coins were advertised as such. *** ******* purchased three .999 pure gold coins that are non-legal tender coins. They were advertised as such. In all cases, *** ******* received exactly what was advertised at the advertised prices. 
  

  The coin shop that *** ******* took his coins to is only interested in making a profit. Therefore, they will only offer the lowest possible prices based on the meltdown price of gold, silver, copper, etc. 
  

  American Mint sells high-quality merchandise. The values of American Mint's coins are determined by several factors including the rarity and design of the specific coins as well as their circulation. *** *******, in placing multiple mail orders with American Mint, was aware in each case of what items he purchased as well as their purchase prices. In each case, he voluntarily chose to place his orders by returning his properly completed order forms and payments. 
  

  If *** ******* was not satisfied with any of his purchases, he could have contacted American Mint within its return period for a postage paid, self-addressed mailing label to return any of his merchandise for a full refund. *** ******* understood American Mint's return policy and procedures as he previously utilized American Mint's prepaid labels to return merchandise throughout the entire time he made purchases. 
  

  It is the policy of American Mint to accept returns of merchandise following 90 days from its date of purchase for a full credit, replacement or refund. Here, *** ******* wants to return all merchandise purchased going as far back as May 3, 2017 for a full refund. American Mint previously accepted and credited all of *** *******'s returns that he timely sent back in 2017. More recently, American Mint accepted and credited *** *******'s timely returns from 2022. However, American Mint cannot now accept additional returns of merchandise from 2017, 2018 and 2021 due to the significant amount of time that has elapsed since the date of purchase. 
  

  To resolve this matter, American Mint will make a onetime exception and permit *** ******* to return all merchandise purchased from American Mint from January 1, 2022 until 
  the present. American Mint has enclosed a copy of a detailed account statement showing all merchandise *** ******* purchased from American Mint in 2022. 

  *** ******* should only return merchandise he purchased from American Mint from January 1, 2022 to the present. Any merchandise returned that is outside of this timeframe, or any merchandise returned that *** ******* did not purchase from American Mint, will be returned to him. *** ******* will receive full refunds for merchandise returned from 2022 which he previously paid for. *** ******* does not have an account balance with American Mint. 
  

  American Mint will mail *** ******* via *** ** overnight mail a postage paid, self- addressed *** ** return label that he may use to return the merchandise listed on the attached statement of account. *** ******* will need to sign for the mail. *** ******* should include his name and account number with his returns. 

  I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter. 
  

  Sincerely, 
  Patrick D****** 
  In-house Legal Counsel 

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I am being scammed by American Mint. I would like this matter to be investigated. I bought a *********************** coin from American Mint in 2021. when I made this purchase they offered me two other coins that I did not accept. I recieved a letter recently that says American Mint has put me in collections for not paying for the two additonal that they offered me in 2021. I did not buy those coins and I never recieved those coins. I do not want to pay for something I do not own or posess. I am going through a financial hardship at this time. I could not possibly pay American Mint.

  Business Response

  Date: 08/04/2022

  August 4, 2022 

  Dear *** *******: 
  
  I am writing in reference to *** *******'s complaint. *** ******* placed orders for introductory items in the Northern Leaders of Civil War Collection, the Sesquicentennial American Civil War Collection and the U.S. Presidents Crystal Inlay Collection. Pursuant to the terms of the public offers clearly printed on the order forms which *** ******* voluntarily marked up and returned to American Mint, he was sent two (2) authorized future issues in his collections to preview with no additional obligation to purchase. *** ******* alleges that he purchased a ****** ***** commemorative coin from American Mint in 2021. He further alleges that when he made the purchase, he was offered two additional coins that he did not accept. He alleges that he recently received a letter from American Mint that stated he was recently placed into collections for not paying for the two additional coins. *** ******* alleges that he did not receive the two coins and does not have the coins in his possession. 
  American Mint denies these allegations. Contrary to *** *******'s allegations, he was not sent unordered merchandise. *** *******'s order forms, which he voluntarily marked up and returned to American Mint demonstrate that he placed introductory orders for three items. The order forms clearly expressed that he would also receive authorized future issues in his collections to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. American Mint did not receive the two authorized future issues as returns nor payment for those items, but as explained in more detail below, American Mint processed both items as missing items on July 28, 2022 and cleared the balances due for those two items. 
  Although *** ******* does not mention this in his complaint, he still has a remaining account balance of $241.62 for the Complete Collection of U.S. Presidents coin set. Enclosed, is a detailed statement of account showing *** *******'s remaining balance of $241.62 due for the Complete Collection of U.S. Presidents coin set. *** ******* will continue to receive monthly invoices for the Complete Collection of U.S. Presidents coin set until he either returns or pays for the item. His account has not yet been referred to collections. In order to clear *** *******'s account balance, he will either need to pay $241.62 or return the Complete Collection of U.S. Presidents coin set using a prepaid *** ** label. American Mint will mail *** ******* via *** ** overnight mail a postage paid, self-addressed *** ** return label so that he may use it to return the Complete Collection of U.S. Presidents coin set. *** ******* will need to sign for the mail. *** ******* should include his name and customer number with his returns. 
  The relevant facts are as follows. We received an introductory order forms in the mail from *** ******* on July 11, 2021 for an ******* ******* commemorative coin and a ********'s Valley Campaign commemorative coin. These items are part of the Northern Leaders of the Civil War Collection and the Sesquicentennial American Civil War Collection respectively. We received a credit card payment of $53.77 (the ******* coin was $29.95 and the ********'s Valley Campaign coin was $19.95 plus sales tax). Enclosed for your review are copies of the order forms voluntarily marked up by *** ******* and returned to American Mint. 
  As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service." 
  Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed only for the items you decide to keep, plus applicable shipping and sales tax. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT.” 
  On July 14, 2021, American Mint instructed its distributor to ship one (1) ******* ******* commemorative coin, one (1) ********'s Valley Campaign commemorative coin and one (1) ****'s Tennessee Campaign commemorative coin as an authorized future issue in the Sesquicentennial American Civil War Collection with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****'s Tennessee Campaign commemorative coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number. 
  American Mint did not receive the ****'s Tennessee Campaign commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices. 
  On July 22, 2021, American Mint received an introductory order form in the mail from *** ******* for a ****** ***** commemorative coin. This item is part of the U.S. Presidents Crystal Inlay Collection. American Mint received a credit card payment of $26.83 (the coin was $19.95 with $4.95 shipping plus sales tax). Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint. That order form expresses the same terms and conditions as the order form discussed in detail above. 
  On July 23, 2021, American Mint instructed its distributor to ship a ****** ***** commemorative coin along with one (1) ****** ********** commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****** ********** commemorative coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number. 
  American Mint did not receive the ****** ********** commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices. 
  On August 4, 2021, American Mint received an introductory order form in the mail from *** ******* for a U.S. Presidents Complete Set of coins. Enclosed is a copy of *** *******'s order form. As *** *******'s order form demonstrates, he chose to make four monthly installment payments via his credit card. At the time when *** ******* placed his order form the complete set of coins, the item was on backorder. 
  On September 20, 2021, after the U.S. Presidents Complete Set of coins became in stock again, American Mint charged *** *******'s credit card in the amount of $80.55 as the first installment payment for the U.S. Presidents Complete Set of coins. On that same date, American Mint instructed its distributor to ship a U.S. Presidents Complete Set of coins. 
  American Mint never received the U.S. Presidents Complete Set of coins as a return nor did it receive any further installment payments toward the item. Therefore, *** ******* continues to receive monthly invoices. 
  On July 28, 2022, American Mint processed the ****'s Tennessee Campaign commemorative coin and the ****** ********** commemorative coin as missing items and cleared the balances due for those items. 
  In conclusion, American Mint shipped *** ******* merchandise in compliance with the terms clearly printed on his order forms. *** ******* never returned nor paid for the ****'s Tennessee Campaign commemorative and the ****** ********** commemorative coin. *** ******* alleged that he did not receive the ****'s Tennessee Campaign commemorative coin and the ****** ********** commemorative coin. American Mint processed the ****'s 
  Tennessee Campaign commemorative coin and the ****** ********** commemorative coin as missing items on July 28, 2022 and cleared the balances due for those items. 
  As explained above, *** ******* still has a remaining account balance due for the U.S. Presidents Complete Set of coins. *** ******* will either need to pay $241.62 or return the U.S. Presidents Complete Set of coins using a prepaid *** ** label. American Mint will mail *** ******* via *** ** overnight mail the prepaid *** ** label which he may use to return the U.S. Presidents Complete Set of coins. *** ******* will need to sign for his mail. *** ******* should include his name and account number with his return. 
  I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter. 
  Sincerely, 
  Patrick D****** 
  In-house Legal Counsel 

  Customer Answer

  Date: 08/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************