Complaints

This profile includes complaints for Wawa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wawa Inc. has 58 locations, listed below.

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• 

  Wawa Inc.

  260 W Baltimore Pike Media, PA 19063-5620

• 

  Wawa Inc.

  16410 McKendree Rd Brandywine, MD 20613-8063

• 

  Wawa Inc.

  1920 Macdade Blvd Woodlyn, PA 19094-2003

• 

  Wawa Inc.

  750 N Pottstown Pike Exton, PA 19341-1525

• 

  Wawa Inc.

  120 Schuylkill Rd Phoenixville, PA 19460-2232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around late October I explained to wawa customer service in an email that I need wawa ******* **** just off Rote *** and ****** *** to load paper at tbe gas pump. That email was prompted by a second occurrence: no reveipt at the pump. I receiced an email reply on November 1: lWe have received your feedback and appreciate you reaching out. Please know that your feedback will be shared with the appropriate people here at Wawa.“ Last night after pumping about 60 USD of gas, the pump receipt rumbled again when I indicated that I need a receipt. But no receipt was iasued. It is too time-consuming to walk inside and wait for a receipt. Wasa is more than fairly compensated for the gas and must provide a reveipt on eequest.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday October 4th I went to Wawa in Clifton Heights to get gas. I used the app to order gas on pump 10. When I realized that it wasn't working I canceled the transaction via the app immediately. I restarted the transaction via the app and it worked. I got roughly $37 worth of gas. When I check my bank account there are 2 transactions from wawa, one for $100, 1 for $49, leaving a balance of $0. The next day the transaction for $49 updated to the $37 which is the actual amount I spent. The $100 remains. I confirmed with my bank that Wawa never let the $100 hold go and I had contacted wawa already I was awaiting their response. I received a generic response that showed that they did not review my account at all. The app glitched and I lost my money and still don't have it back.. Why would the hold on the 1st transaction not let go but the 2nd one did? I would like my money back.

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the Orlando Edgewater drive store they do not even begin making your mobile order until you pay at the register. Why tell your customers “your order will be ready soon” in the app when you know this isn’t true? Just because the store is in the ghetto doesn’t mean you need to treat every customer like a ******.

• Initial Complaint

  Date:10/11/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wawa needs to get its act together. Most of the time when i order on the Wawa app I pay for 6 ******** **** and never get any of them. I call the Customer Service number they are no help either because i call to much. They tell me the District Manager said to call the store to handle it. Well when I do that they tell me if my order was ordered through the app, there is nothing they can do at the store. So I go around and around in circles with the company. I'm tired of being ripped off and/or getting the wrong item i ordered. Or not getting my entire order.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 2325 E Fletcher Ave, Tampa, FL 33612, shortly before 9pm local time on 9/20/22, the 2 small doors to the beer display were locked. When I politely requested for someone to unlock it for me, I was told by a middle-aged ***** lady at the front counter to "go into the cold room where the rest of the beer is, and then reach over the shelves to get what I want." I explained that I already tried this, and told the lady that I couldn't reach it. I was told, "nobody here is going to help you."

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach Wawa corporate office and tech support but got no response. The agent ****** that I had spoken to was very rude arrogant and discourteous and did not solve the issue. I use the app to purchase gas and the gas price should have been discounted by 15 cents per gallon but it was not and I was trying to find out why this happened. To date, I am still awaiting a call from a supervisor as requested. I guess it shows that Wawa could care less about their customers.

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $43.68 on the Wawa ap today. I got delivery and it was someone else's order entirely. I called the store, the extremely unprofessional staff just laughed at the situation. When I asked to speak to a supervisor they put the phone down but not on hold. The staff could be heard laughing about how they messed up my order AGAIN. They thought it was funny. When a supervisor got on the phone they told me to contact customer service for a refund. When I called customer service they refused to issue a refund because it had happened before. How is that my fault?? A simple call to the store would confirm that the store messed up, on purpose at this point it seems because they think it's funny. I just want a refund for the order immediately. Horrible customer service both from the staff at the store and the phone customer service.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50.00 gift card in cash on 6/28/22. The recipient tried to redeem gift card and there was no money on it. I've tried contacting Wawa corporate several times with absolutely no response. Please help

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wawa recently remodeled and installed self check outs, I noticed that the self check out is not charging the correct price. If an item is 2 for $3.50, it is charging full price for the item, making it more expensive to use the self check out. When I addressed it with store number ***'s manager, she told me they removed all discounts and coupons from the self check out units. When I stated that it's been over charging me all week she said yes, and there is nothing she can do about it.

• Initial Complaint

  Date:07/16/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2022 I placed a ******* order with Wawa location *********************** in Dover, DE.. Earlier in the day I had ordered multiple subs and only received half of my order. So when I placed the order tonight I contacted the driver to see if she could have the restaurant double check that the order was correct. There were 6 subs and a bag of chips ordered. Inside the bag there was two subs. That's it. The driver said she asked the restaurant before she left and they guaranteed her it was correct. I called the store, and a girl named Nova answered the phone. I asked to speak to a supervisor. She put the phone down but not on hold and she could be heard yelling "Manager! Manager! Some man wants a manager! We messed up again!" She said this jokingly as if it was funny that they keep messing orders up. A Matthew  picked up the phone who claims he was the assistant manager of the store. My voice tone did not rise whatsoever. I just told him what had happened, and how it happened twice in one day, and how I didn't appreciate it being taken as a joke by staff. He got really angry and said I was yelling at home and hung up on me. Again my tone did not change or rise whatsoever. I called back. Again Nova picked up the phone, I asked to speak to a supervisor and again could hear her conversation. "It's that crying ************ again." To which Matthew replied "tell him I left". Right as he said that they hung up on me again. I call once more, Nova picks up the phone and says no manager is available anymore and that they were all gone until Tuesday. The whole situation was just crazy and I've never experienced something like it. I already got my money back from ******* but something really needs to happen with the management team there. To have multiple orders messed up on one day and then to experience.how the "management" team deals.witj issues. It's.onvious something needs to change. I'd like a gift card for the inconvenience and hope the two of them are trained better.