We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Multimedia Computers

Altec Lansing Technologies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multimedia Computers.

Complaints

This profile includes complaints for Altec Lansing Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Altec Lansing Technologies Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some Altec earbuds & charged them for over 14 hours & it STILL shows one blue light (meaning 25% charged). I TRIED to call & talk with a rep but I couldn't understand much due to his accent & he repeatedly didn't listen to what I said. He told me to return them to the store. However, I used rewards points (Staples) to purchase them so I would get nothing back & they won't exchange them.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to get warranty service on my headphones. Called them multiple times and they promised a shipping label would be sent to my email. I have checked my spam and all mail. Never received this email. This is the first time I have ever had any problems receiving an email from any company, so I know it's not a problem on my end. It seems as though they are skirting around providing warranty service for my headphones. I do not recommend anybody buy from this company. Their customer support is abysmal and obtaining warranty service is made to be incredibly difficult.

    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I purchased an Altec Lansing Hydrajolt S/N ************ for a total of $60.41 on May 23, 2022 by October 2022 it stopped working, I have a receipt. It will not turn on or charge or anything. It is dead. I contacted customer service back in November 2022 where they told me they would send me an envelope to return the item for replacement. No envelope came. No further directions or communication has been received. I have filled out their contact ** on their website and called their number with no response. *********************************************************************** Their customer service number of ************ does not appear to be functional. It is always "User busy". I am getting worried as it is getting pretty close to the year for the warranty. I am fine getting a replacement or a refund. At this point I'm just annoyed I have a nonfunctional speaker in the house with no resolution to this issue.

      Customer Answer

      Date: 05/10/2023

      Dear BBB. 
      Altec Lansing sent the new speaker to my home via ****** I am now withdrawing my complaint. Other than their customer service unfortunately sending a vaguely spam looking email from ***** that went to junk mail  that was actually a shipping label and customer service phone lines open in the evening eastern time. 
      Thanks for your attention. It is much appreciated. 

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased headphones manufactured by Altec Lansing. The headphones were under warranty coverage when they broke. I contacted the company who agreed that they were under warranty and offered to send a return shipping label. I've made three phone calls and sent 10 emails. They continually promise that the shipping label will arrive within 24 hours but it never has. It is not in spam folders or junk mail folders as they suggest. When I try to articulate the problem to the company they once again respond that they are sending the shipping label but it never arrives. I suspect there is a technical flaw on their end which prevents the shipping label for being sent to me but they seem unable or unwilling to resolve the issue.

    • Initial Complaint

      Date:03/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/24/2022 purchased Altec Lansing xpedition 4 ********* speaker for $91.15. 1 year warranty. Sent this message to Altec Lansing on 2/4/2023... It is not working properly. Sometimes it will just shut off when plugged in. Other times it will lose the ********* connection and will not turn off. It is still under warranty.Their reply... As we only support a few Altec Lansing ********* speakers we don't have information on Xpedition 4, so we kindly request you to contact on the number mentioned below for more information on speakers. For questions or support regarding our expedition speakers see below: Website: *********************************** ****** ****** reply... ********** (****** *****) Feb 10, 2023, 2:00 PM EST Hello, Thank you for reaching out to to us. Please be advised that we do not warrant nor no longer support this unit. Thanks, ********* Neither will honor the warranty for this product.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed 2 times about my speaker replacement and both times u lost or can’t find the case on my speaker if u don’t take of it I will have lawyer deal with it see we it should I say he’s got all my emails with u guys and both my warranty replacement clam paper works to and all my phone calls if any that I record so he will have field day with us. If u don’t get my replacement speaker witch is shockwave 200 (lmt7100) I payed 199.99 befor tax

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Altec ********* wireless speaker. Upon arriving home and opening the package I found the device to be completely defective and non-functional. I called Altec support who provided an RMA number and said a replacement would be shipped within 10-15 days. It has been nearly a month since returning the defective device and the customer service representative I called today cannot tell me when the replacement device will ship. All the representative kept saying is the device will ship soon which is the same response I received when calling for a status update two weeks ago. The lack of communication and responsiveness is terrible customer service. Nearly a month has transpired and I cannot obtain a meaningful status of the product replacement. I was also provided with a corporates number to call which allowed me to leave a voicemail message. To date I have not received a call back concerning my case. I am very disappointed in the companies lack of customer service.

    • Initial Complaint

      Date:06/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/22, I purchased an Altec Lansing Jacket H20 4 Bluetooth speaker from Office Depot. By the end of March, the speaker no longer took a charge and was within the 1 year warranty so I called the Support line at **************. After troubleshooting with the tech on the other end of the line, I was told that I would be sent a return authorization and that a new or repaired speaker would be in the mail within ***** days after receipt of the faulty product. I shipped the return using a provided prepaid label via ***** on 4/4/22, which was received on 4/6/22 and signed for by EELVIN. The ship to address is ******************* in New Jersey, which didn't overly concern me since I had used the phone number from the Altec Lansing Support page. I have since tried to call about the new or refurbished speaker that was supposed to be sent, and I get hung up on every time. I have no other means to recoup my original purchase price or get the promised replacement speaker.

    • Initial Complaint

      Date:05/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Report False Advertising/Fraud by Altec Lansing Corporation. Purchased Altec Lansing Party Duo Tower Set. SN# ***-*************. Item # *******. On the Altec Lansing Website (https://alteclansing.com/product/power-duo-*****-speaker-set/) it SPECIFICALLY States- "Turn the party up a notch with 6 customizable LED light modes and let the lights dance to the beat or your music or keep the lights solid - either way the choice is yours!" This item comes with NO instruction manual. I can not figure out a way to keep the Lights on the speakers Solid, NOt Flashing. I called the Tech Support # **************. The operator said the lights always flash. That is does not have a Solid Light Mode. I read to the operator what it Specifically says on the Altec Lansing Website. Operator said they could not help and hung up. This is false advertising and fraud. I would have Never have bought the speakers it they didn't have a Solid Light Mode. Also the Treble and Base Function does not seem to work either. Can't adjust them up or down. Again, Altec Support NO Help. Terrible company.

    Altec Lansing Technologies Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.