Complaints

This profile includes complaints for Susquehanna Valley Mobility Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Susquehanna Valley Mobility Services, Inc. has 2 locations, listed below.

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  Susquehanna Valley Mobility Services, Inc.

  1085 Dancehall Rd Milton, PA 17847-7717

  
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  Susquehanna Valley Mobility Services, Inc.

  302 Oak St Old Forge, PA 18518-1619

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Susquehanna Mobility has had several attempts to repair my electric mobility chair (scooter) that is required for me to remain mobile within my community.After many battery replacements, working on the forward and reverse switch along with several parts replaced that I don't know exactly that they were, and finally, a fuse replacement combined with cleaned wire connections most recently that was NOT the problem, I am still left with a chair that does not hold a charge for more than two blocks. I am unable to get a loaner while they do any repairs (I know of another customer who does in fact get a loaner when his is in for repairs and am willing to provide his information if necessary. I, unlike him, am a veteran yet he gets one and I do not.)I am certain that Susquehanna is billing each time they service my chair, and with an estimated five (5) occurrences at LEAST, it would be a fact to say the billing is not warranted at this point due to their inability to fix the problem, let alone give me a chair to use while they figure it out correctly.I want to say that this complaint should have been placed a long time ago, however giving this business the benefit of the doubt was granted repeatedly. Calls go to voicemail and are not returned. When they are returned, I am given the run around. I feel this complaint is the last resort to getting my chair fixed as well as stopping the erroneous billing to my ********************* repeatedly for services that are not fixing the issue.As I write this, I am again unable to reach anyone at Susquehanna Mobility, nor can I go pick up my RX or go to get groceries or go anywhere period.Please HELP Respectfully,********

  Business Response

  Date: 02/16/2023

  The client received his scooter 10/8/2020, since that time we have done 11 service calls on that scooter.  The following information is on each of those visits.  2/25/21 we had to get a new key for his scooter. 4/12/21 switches were not working and the rear fender shroud had melted.  6/1/21 we had to replace the cover for the upper shroud on the tilleras well as the front basket bracket and a new flag.  7/12/21 we had to get him another new flag.  12/16/21 we had to get him a new key. 3/7/22 we replaced his batteries.  4/18/22 we had to replace the rear shrouds.  5/16/22 we replaced the batteries again under warranty at no charge.  5/31/22 we replaced the front basket.  8/8/22 we replaced the dashboard complete and installed a new horn as well as the battery charger.  9/12/22 we assessed his scooter for issues to include replace the throttle screw and removing batteries and testing them with a load tester, the batteries passed and were put back into his scooter.  12/21/22 we replaced a fuse in the tiller assembly that was bad and cleaned all battery connections both internal and on the battery box and scooter.  
  
  We have thousands of clients with scooters and a handful that have this many issues at some point the client has to except some responsibility for their equipment.  This scooter has been abused they are not an automobile and if he had medicare for his insurance the scooter would have been denied since medicare only pays for them for indoor use.  When we go to a client to assess or repair a scooter we generally call the manufacturer and they help us diagnose the problem or problems.  As you can see most of these problems were cosmetic.  We will continue to try and repair his scooter, however he needs to understand that it has limitations on were it can go and how it can be used.
  
  
  
  Thank you
  
  *** ****** 
  Compliance Officer