Complaints

This profile includes complaints for #1 Cochran Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

#1 Cochran Automotive has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  #1 Cochran Automotive

  4520 William Penn Hwy Monroeville, PA 15146-2814

  
• 

  #1 Cochran Automotive

  318 Old Haymaker Rd Monroeville, PA 15146-1432

  
• 

  #1 Cochran Automotive

  5200 Campbells Run Rd Pittsburgh, PA 15205-9736

  
• 

  #1 Cochran Automotive

  2841 Liberty Ave Pittsburgh, PA 15222

  
• 

  #1 Cochran Automotive

  340 New Castle Rd Butler, PA 16001-2440

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction took place at #1 Cochran at 110 Rte 908, Natrona Heights, PA 15065. I am not sure why it directed me to your establishment. I purchased a jeep a little more than a month ago. As of today, the CHECK engine light has come on twice. This first time at approximately 117 miles and the second time at approximately 185 miles. On/about April 2, 2024, I dropped the vehicle off for repairs and spoke with the sales manager. He supposed, at my request, sent an email the the Service Manager asking that he contact me which he failed to do so. Regardless, I received a call that the vehicle was repair. I picked it on Saturday, April 4, 2024, with the assurance it was repair - replaced to O2 sensor. Less than fifty miles the check engine light is back on. So obviously the vehicle is not fixed. All the miles on this vehicle are associated with trip to your service station or purchase date.
  
  History lesson - this is the third jeep I have purchased. The first one the check engine light came on several times and each time I took it in for repairs. I purchased another jeep at a loss when a had a catastrophic check engine light come on causing me to have on breaks. At which time, I have safety concerns regarding the reliability of that jeep. The second jeep; no issues. This third jeep less than 200 miles already shows signs serious mechanical issues. From past experience I have no confidence this vehicle will be repaired.
  
  This dealership has a history of all three said vehicles.
   
  I don't have the time to continue dropping and picking up this vehicle every time the check engine light comes on while the service departments band aides the issues.

  Business Response

  Date: 05/06/2024

  We replaced the right bank O2 sensors, but now the left bank O2 sensor is showing fault. We have located a sensor
  locally and are on the way to pick it up.
  When
  the vehicle is complete we will do what we have to do to re-unite him with the
  vehicle.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  I have heard these same responds in the past as I am referring to a jeep that was serviced numerous times with no resolution.  Due to safety concerns I traded in that jeep no doubt a loss to me but a monetary gain to you.  The issue I have is all the miles on this vehicle are associated with your dealership (pickup, bug guard, and twice to the shop).  Based on my past experience I have major concerns the issue is not resolved. 

  All the maintenance on my vehicles have been performed at one location.  I hope you take the time to review my history and understand why I am concerned. 
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2016 Kia Sorento, never any major problems besides regular maintenance; however during the week of March 11th, car started making a noise and on the 15th car just stopped. Dealer was called and car towed on the 16th to the dealer. Was told it was an engine problem and due to my extended warranty and mileage, repair would be covered. I requested a loaner and was told, it would be looked into, but they have a partnership with Enterprise and Kia would reimburse for the rental. Four weeks went by, and Enterprise is looking for payment, $2662...WHAT??! The credit card i have does not even have that limit so I returned the car...attempted to contact Matt @Kia Robinson ( to no avail) messages left, phone calls unanswered. Finally making contact with him on April 19th was told I was #15 in line to get my vehicle fixed( min 2-3 weeks addtl)...I indicated to him the issue with Enterprise and he indicated they should not have given me that vehicle (BMW)...well, I requested a loaner?? On Monday, 4/29 I spoke with Matt and again referenced looking for me a loaner and would call me back...never happened. Fast forward to today, 5/1/24 still have no vehicle, no loaner and being harassed by Enterprise. I have contacted Kia customer care and have been given a case#. Help please...it's been 46 days since I've had my car.

  Business Response

  Date: 05/02/2024

  We appreciate the customer's concerns, and apologize for any delays or miscommunication. We are working with our staff to emphasize the need for clear and prompt communication moving forward. 

  Unfortunately, Kia requires us to confirm a warrantable case through the manufacturer before we are able provide secondary transportation. We advised that the customer should call Kia customer affairs and open a case with them. We also advised that if the warranty claim was approved, Kia would provide up to $44 a day in rental reimbursement. 

  When the customer called for an update, there was a delay in us responding, as the call came in late and there was a lag before responding after open of business next day. We apologize for that delay, and will provide more frequent updates moving forward. At this time, the customer advised that they could no longer afford the rental. It was disclosed to us that the customer opted for a BMW at a cost of $95 per day, well above the allotted $44 a day allowance provided by Kia. Being made aware of this information, we have pushed the customer's vehicle ahead and are doing everything we can to fix it correctly and in a timely manner.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  While I appreciate Cochran has responded, it is an untruth that I opted for the rental at $95/day! I would NEVER taken this vehicle if I knew I would be responsible.  I was just told this week to contact Kia.  I myself contacted Kia previously and spoke with an individual who contacted Cochran via a 3way call and we were hung up on. It's now been 7 weeks today since I have a vehicle and calls are NEVER answered or an update given unless I attempt to call, which has been to no avail. Still not been contacted for a "loaner" vehicle. So unfortunate that this service/contact has been poorly handled ?? 
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold us a faulty, dangerous, and defective vehicle. They have caused us multiple trips to repairs (well over 6 times), and almost several dangerous accidents whildst being pregnant each time. We have called, left emails, tried to figure out a solution each time and instead run our credit each time and try to sell us something. The amount of rust under the car resulted in terrible damage , not to mention DANGEROUS to the vehicle. We have had to use our warranty 4 times already to fix major damage. We feel that this place is a scam and they do not care for the safety or well being of their customers whose lives are on the line now.

  Business Response

  Date: 04/01/2024

  We appreciate the customer's concerns about the vehicle and have made every good faith effort to assist. The vehicle was purchased 2 years ago and an additional 20000 miles have been added to the vehicle in that time. When they first purchased the
  car in 2022, we addressed and corrected the issues with the brakes. Unfortunately, they came in
  over the past week to see if we could help them into a newer vehicle. We looked into all the options, but the customer was not able to obtain financing.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

   

  incorrect. Instead Jim B******* the sales manager came over and tried to intimidate us over our bbb review, did not apologize or asked how he could fix this. He was rude, condescending, and made us sign a document saying he could run our credit again and offered nothing else for the situation. Despite the knowledge that he has sold us a car that could have killed us he responded with “that’s why we have warranties” honestly shameful and unprofessional.  after our encounter with him we chose not to try and mend the relationship.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******* *****

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 dodge Durango from #1 Cochran in Natrona Heights in August 2022. Shortly after, in September, my vehicle was serviced for a blank, black screen and no connectivity to the radio, lose of touch screen controls, and emergency button features. The car has been serviced multiple times and the dealership refuses to fix the problem and or call me back. I have tried to contact the general manager and service manager with no response.

  Business Response

  Date: 03/19/2024

  We appreciate the customer reaching out, and understand how frustrating ongoing issues can be. This vehicle is suffering from an ongoing issue with
  Stellantis and the radio operation. We have been working with technical support
  on this and each direction they’ve given us has failed. The customer is bringing the vehicle back to us on March 25, and Stellantis has advised us to open a new case with technical assistance at this time. The customer has been informed of these updates via email.

• Initial Complaint

  Date:03/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited this car service center and was extremely disappointed by my experience. The customer service was unsatisfactory; the staff was unhelpful and dismissive when I needed assistance. Moreover, I encountered unacceptable and aggressive behavior from an employee, which made me feel very uncomfortable. Most concerning was the presence of racially insensitive remarks, which is absolutely inexcusable. I hope my feedback prompts this establishment to address these serious issues and ensure that no other customer has to endure such an unwelcoming environment."
  
  I arrived there and was greeted to myself. My husband is African American. He was not greeted. We went to the salespersons desk and he was on his phone and making phone calls and got up and was speaking to everyone in the store other than us. We waited very long to just to be waited on. We then came back a day later to purchase the vehicle, the finance manger was extremely aggressive and rude. I am thankful my husband was there to protect me. All because the salesperson gave me a total to pay in cash less than $100. So I was $100 short. Not my fault. I have never been so disrespected by a man in my life. Then the finance manager John made comments like he’s been broke n grew up with nothing and he will trust us to not run off with the $100. Well how can I do that when I can’t even take the car without paying the $100!!! He was very dismissive and very demeaning. Then I said I just want to get this transaction over with. I paid and got the keys. Then the sales man came out, James, and said he couldn’t control John and to Amie sure I have a good review because if I didn’t all I would get was a gift card. The integrity of Thai place is so disgusting. So please tell everyone about how ignorant and disrespectful they are. They have no customer service at all and they definitely racist.
  the truck is making squeaking noises. Front brakes were replaced but still making the same noise.

  Business Response

  Date: 03/18/2024

  We take these allegations very seriously. We value diversity within our
  company and our customer base, and prioritize equality and fairness at all times. It is our
  utmost priority to treat every customer and employee with respect. We apologize
  if any interaction was misunderstood, but want to make very clear that race and gender have
  nothing to do with our interactions with customers. We have a zero tolerance
  policy for any type of discrimination, and following an internal investigation with all parties involved, have determined that absolutely no racism has occurred. 

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  I have read the message from the business I made a complaint about. And I do not agree with it at all. Of course, the employer is going to stick by the employees and take their side. My fiance and I were the ones who experienced it, not them and it was very much real. The salesperson, James, even said he knows John comes off very aggressive and they have had many other complaints about John's behavior, so I know they are very much aware of his behavior and the mistreatment of customers. John came in and even admitted he was aggressive. My complaint while I was there was the principal of it. I was told an amount less than $100 that was needed to bring with me to purchase the vehicle. So I was mistreated and almost tried to be humiliated by John over $100. However I did go to the ATM and get the money so I could get out of there. We were very disrespected. And it was done due to race. Then they tell us if anything is wrong with the vehicle we have a month warranty and can get it serviced at #1 Cochran in Johnstown. So the day we bought it, it was squeaking on the tires on our way home. I live almost 2 hours away from this dealership in Washington. So I took it to the one in Johnstown, they changed the front brake pads and rotors due to dips in the rotors and the brake pads were worn. Well, Washington Cochran put an inspection sticker the day we purchased the vehicle knowing they did not inspect it otherwise that would have been fixed before we left with it. Then the issue was still not fixed and still is squeaking to this day. So, other than the mistreatment we got while there, they also sold us a car without inspecting it but put a sticker on it anyway. I would like reimbursed my $100 that we were disrespected over and all because my fiance is African American. Black lives do matter. And John knows, as well as James, this was racial. Just because they fake an internal investigation, does not make what I experienced, not true. There could have not been any investigation because I would have been contacted on what I experienced in real life. I was never called or contacted by them to ask me anything or even to be given an apology. That is how you know, I am telling the truth. And as they dont speak the truth, that is more times they will continue this behavior to other people of different races and nothing will be learned. 
  
  Thank you, 

  ******* *****

  Business Response

  Date: 03/18/2024

  While we regret to learn that the customer did not have a good experience, we do not appreciate accusations of racism that we know to be untrue. We agree with the customer that black lives matter, and train our entire employee base on equal and fair treatment of customers of all races and backgrounds. We stand by our team and personally know them not to be racist. The cost of the vehicle, including the $100 mentioned, was simply the cost of the vehicle and had nothing to do with race. The $100 was part of the total cost, and we will not be refunding this amount. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15/23 I purchased a new Mazda cx5 from #1Cochran Mazda and on 02-12-24 the temporary plate went dead so I called the dealership for a complete week which didn’t take my calls so I emailed David K*** sales mgr and Kristen D****** business mgr with no response. Kristen finally took my call that sat.but wasn’t sure who I was but said it could take another week or 2 and also if I wanted a dealer plate I could drive the 3 hours and they would give me one but notify salesman when coming.she also said to Beverly M***** their title clerk for future reference.After a few days with no word I called Beverly M***** she said there was someth*** with the (CO) and everyth*** was good now. So after a few days I got in touch with DMV they say they have no paperwork from dealership to contact them so I email Beverly she says she needs copy of insurance card so I sent it to her.As of last thurs Beverly says paperwork is at DMV and DMV says it’s not.so I emailed salesman to see if he could mail me out a dealer plate to use while this is be*** resolved.I got no response from him.Customer service has been the worst I ever seen and I’m pay*** for a car I can’t drive and don’t know if I can get a title for.we need this transportation so yesterday I contacted the DMV and they say still no paperwork from dealership.This has been a great burden and stressful for my family we just need to be able to use what we paid for.Thanks for anyth*** you can do to help resolve as the dealership has not let me know much at all.I have already lost a month of transportation

  Business Response

  Date: 03/14/2024

  We apologize for the issues faced in deal*** with titl*** and the state of West Virginia. We have been assured by the state that all has been fixed and that a plate will be issued within the next two weeks. We overnighted a dealer plate to the customer today so that he is able to drive in the meantime. 

  Customer Answer

  Date: 03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before send*** it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards, 
  
  
  
  *** ****

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought a used 2018 Subaru WRX from #1 Cochran in March of 2022 ive went to trade it in and found out the car has been wrecked before now I’m stuck with it paying for a car that I owe more than it’s worth the dealership never told me that it was wrecked or I would of never bought it and I believe I was overcharged for my car

  Business Response

  Date: 03/09/2024

  Attached is the Carfax signed by the customer at the time of
  delivery (3/24/23). In just under a year, the customer has put just over 13,000
  miles on the vehicle. (Bought with 67,710, appraised with 80,960). The car
  needs 4 tires, brakes and rotors around and wheel rash repair on all 4 wheels –
  this is an estimated $3,000 in recon. Our dual evaluation KBB ICO came back at
  $10,761 and the #1 Cochran team put $13,000 on the car, and even went to
  $14,000 to try and help with eating up some negative equity. The #1 Cochran
  team has attempted to assist the customer in their circumstance to the best of
  our ability. 

  Customer Answer

  Date: 03/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** **** **

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car from cochran infinity Monroeville. A 2017 Ford Fusion. Was told it was safe to drive and completely looked over. When car got to owners home the hood did not release. The entire release system was not operational. It’s been over a week and they have still not repaired the car. We bought a car that was misrepresented as safe that was a lie - this car does not have access to engine compartment and they have not made an attempt to repair.

  Business Response

  Date: 03/04/2024

  We are aware of the delays in repair and waiting on parts. The customer was texting with our management team today. We offered a loaner vehicle and advised that the customer's vehicle is safe to drive. The customer elected to drive the vehicle until the correct part comes in. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baited in to service Dept. !!!!
  called for service appointment for my sons Audi. I knew that I had a third-party warranty company told the service desk that I was using a third-party warranty company and was told that they honor that company.
  Then told after diagnostics hey don't take my warranty company. Why would I throw away $225 for diagnosis that I could’ve took to a dealership that honors my warranty company. Was given false information and lied to buy the service provider.

  Business Response

  Date: 02/23/2024

  We would like to request further details from the customer regarding which location he visited, VIN of vehicle, and if the service was performed in his name or his son's name.

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  *********************

  2/20/2024

  Monroeville Location 

  Need full refund 

  Light assembly was replace by your body shop on 5/16/2023 and should be under warranty
  
  
  
  Regards,
  
  
  
  **** ********

  Business Response

  Date: 02/27/2024

  We appreciate the additional information and were able to locate our records of the interaction. This service appointment was scheduled in our BDC. Our call representative advised the customer that we do take some third party warranties, but not all. Unfortunately this customer's particular warranty is not one that we accept.

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  I am looking for a full refund I would never have scheduled an appointment if they didn’t accept my warranty company in today’s economy $225 goes along way and that’s like throwing money away. I would’ve scheduled at another garage that excepted my insurance. I was deceived by their representative.
  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took my 2019 VW Jetta to the Cochran dealership on West Liberty avenue on January 23. There was an issue with loose or disconnected wire on the fuel line. They fixed the issue and charged me 682.72. I was okay paying for a fix, but I am not okay that the overcharged me and lied to me and my wife. When asked why it was so expensive to fix a wire, they first said it is because it’s $180 labor per hour over approximately 3 hours. The wire was fixed in an hour. However, they still charged us the same amount. When asked why it was still so expensive because it only took an hour, he gave her another reason that it is “market cost”. I emailed Brian Title at the dealership immediately and asked why the price was still around $700 and it only took an hour. He gave me yet ANOTHER reason saying it’s because the technician is special, ten years experience. This is completely unacceptable, deceptive and frankly a scam. I reached out to the manager Justin Hergenroeder asking for an explanation and refund and he ignored me for 2 weeks. I included the owner Rob Cochran and he also ignored me. This is the WORST experience I have ever had with a dealership.

  Business Response

  Date: 02/14/2024

  Our management team has reached out to the customer and discussed the issue at hand. We are issuing a check to the customer, and it is our understanding that this has resolved the situation.