Business Profile

New Car Dealers

#1 Cochran Automotive

Complaints

This profile includes complaints for #1 Cochran Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

152 total complaints in the last 3 years.
46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a car and I noticed a couple days later this car wasn’t right. I sent a email advising that there was nothing wrong with the car. I have emails to the manger and sales person even arguing with the service department. I have been on the side of the road 3times for the problem they say they fixed. Now they are advising it’s my battery but no battery light comes on.My engine light does. Any other time they are unable to diagnosis with out the flashing light. At this point they are guessing. I don’t want the car I believe they are just charging me and turning off the light saying it’s fixed. The last incident advised the system needed updated. I get my car back and I’m on the side of the road the next day. They are selling faulty cars and they know it and don’t want to fix this issue mind you this isn’t the first instance where I had a issue with a car with them and they took it back. Maybe I need to contact an attorney
Business Response
Date: 11/22/2023
Our management team spoke with the customer today. The customer's vehicle is not having any current issues since the last service appointment. Our team
is aware of the customer’s concerns and has been in communication amongst our
team as well as with the customer regarding the issues. Our team is eager to
assist the customer to the best of our ability and will continue to communicate
and work with the customer toward a resolution.
Customer Answer
Date: 11/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ******
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this car for $37,500, attached is 2 PDFs with all the repairs I have made not including all the rental cars I have had to pay for while they had this car repairing it, most recently for 5 weeks.
Business Response
Date: 11/20/2023
The warranty on the vehicle is 3 years / 36k miles, and the vehicle
is now 7 years old with about 128k miles on it. The #1 Cochran team stands by our
work and the assistance that we have offered the customer on the service costs.
Even with the expired warranty, the customer only paid $2,590.07 on a $12,000.00
quoted repair, saving the customer over $9,000.00. We believe we have gone above and beyond for
the customer in this situation.
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 Genesis G80 based off the companies 130 point inspection which completely missed the fact that the windshield washer fluid light was on seems like a easy fix fill it up with fluid well it’s more complicated because it’s connected to the headlight washer which was completely broken and I requested they fix it they want to charge me to fix it totally not fair they sold it the me broke and want me to pay to fix it along with the cosmetic damage that I did see and wasn’t worried about but I need a functioning windshield washer system
Business Response
Date: 11/14/2023
The vehicle was purchased in January of 2023. This vehicle
underwent a 201 inspection by our service technicians prior to sale, which has
been attached. There were no issues with washer fluid leaking at the time of inspection
and at the time of sale. When the customer brought the car in last week, our technicians
did see the leak, which they notified the customer of on November 9th, 2023. The leak that was found
last week was not present at the time of sale back in January. We understand
the customer’s concerns, but we are confident in our inspection of the vehicle
prior to sale and believe that the issue that was found last week occurred well after the car was sold to the customer.
Customer Answer
Date: 11/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] the dealership and salesman aren’t telling the truth that car had that damage in it along with two mirrors they corrected also which the salesman knew this all and the bumper was cracked which I accepted but I didn’t accept the washer fluid leaking out
That information the dealership is giving is a complete lie and I notified the sales man Shawn as soon as I found out that it was leaking and tbh if they inspected the car they would’ve known as I seen the car was damaged already and the comsentic I accepted that but not the mechanical part not working they wouldn’t have known that this place is something else and the reason it takes time to get things down is because they are open the same hours I work
Regards,

****** *******
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dropped off my 2016 Honda Pilot on 11/7 at 8am. The car stalls at intersections. The issue is a large enough issue that Honda is aware and covering the repair.

While the Service Advisor is checking in my car all he’s talking about is how I should have my timing belt changed (a $1300 repair).

Late in the day on 11/7 the SA calls me and asks me how my day is going because he has bad news. He says the starter needs changed. They need to order in the parts. So he asks if they can keep the car overnight. I say ok.

He also says that there is a leak in the container that has something to do with timing belt and that I should REALLY get that changed. He wanted to send me a video on why I should change it.

11/8 after another entire day without my car I get a call. They sent the wrong part? He says they are going to pay for all the expenses to overnight the right part for 11/9. I say ok.

11/9 the entire day goes by. I call the dealership and 4:20 pm and leave messages on the SA line and the main line.

11/9 SA finally calls back and asks if I was returning his call from earlier in the day. I said buddy I’ve had this phone next to me the ENTIRE day. No call no messages. He can look at my call log.

11/9 NOW he says they never got the part? I said how can that be you paid for expedited service. He said they have a tracking number that only shows “en route”. That there is no one to call. I work with all major shippers all the time so it’s absolutely possible to track down a package. So this whole scenario is turning out to be a big lie.

I said I need a car. He said they can’t provide a loaner. I said a want a rental he said no. Told me I could come pick up the car and then bring it back. WHAT?

And so besides knowing how desperately I need a $1300 timing belt, I have no repair and no car. We’ll see what 11/10 brings.

This issue is going to escalate very quick. I want my repaired car and reparations now.
Business Response
Date: 11/10/2023
We
apologize for any part or shop delays that may have occurred. The repairs are
complete as of 11/10/2023 and the customer was notified around 10:30am.
Customer Answer
Date: 11/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** ********
Initial Complaint
Date:11/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 21rst, my car started to shimmy and shake and the oil light came on. I drove it to #1 Cochran for service. They told me that they could not look at it until Monday or Tuesday.
I got a call from Dan at #1 Cochran on Tuesday stating that the fuel injector needed to be replaced. The cost would be $1,300.00. The part was not expected to be in until Friday, October 27th or Monday, October 30th. I called Dan on October 30th. He told me that I should have my car by the end of the day. I tried to call at the end of the day to see when I should pick up the car and I repeatedly got a voicemail. Dan never called me to explain.
The next day I called several times and left a message. Dan finally called me Tuesday afternoon and said that they replaced the fuel injector but when they drove the car, it was still shaking and the oil light came on. Dan said that there was a buildup of carbon in the engine and that they needed to do a treatment to clean this out. This would cost an additional $175.00. (Why wasn't this done first while my car sat and waited several days for the fuel injector to come in) Could this have been the solution all along and maybe I didn't even need the fuel injector system replaced?
I told him to proceed. He said that he would call me at the end of the day. He never called me.
The next day (Wednesday) i called a left a message with Dan but he did not call me back.
I finally reached TJ who was very helpful and understanding. TJ knew nothing about my situation and asked if he could call me back in a few minutes while he collected information.
He called me back a few minutes later and stated that the technician that was working on my car was off that day and so was Dan.
He did however find out that my car required a deeper clean and this would entail taking apart the entire system. This was going to cost an additional $448.00 and they had no estimated time when my car might be done. I called Dan today and he yelled at me.
Business Response
Date: 11/03/2023
We apologize that the customer
experienced any negative attitudes or behavior from our service team. #1 Cochran strives to provide a comfortable and respectful environment for all of our customers so our management team will address this internally. For the service on the vehicle, the customer
approved the fuel injector repair along with the fuel induction and coolant
service. The vehicle is running better, but due to the
lack of maintenance there is still a lot carbon built up in the engine. Our service
team is taking the top engine apart to conduct a deep clean on the engine. This
specific service will be free of charge to the customer. We understand the
customer’s concerns and are eager to complete quality service on the vehicle
and address all the customer’s issues and concerns.
Initial Complaint
Date:10/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Certified Preowned 2012 Chevrolet Equinox from Cochran Mazda North Hills on June 9th 2023. We were shown a 201 point certification inspection requirements and a copy of the repairs made to meet certifications. We were led to believe the vehicle was completely inspected and ready for sale. I started to have transmission shifting issues shortly after the sale and was advised by the selling dealer to take it to another Cochran dealership. They performed an inspection and told me the transmission fluid was low and I was responsible. I told them I just purchased this certified vehicle with a warranty and then I called my brother. He was able to get this service covered by the selling dealership unfortunately it did not fix the problem it only got worse. I felt they were not interested in my concern with my newly purchased vehicle and said anything to get me on my way. I could not drive it the way it was so I took it to my local mechanic. They inspected my vehicle and found a fluid leak as well as the servicing dealership overfilled the transmission and the fluid was extremely dirty.
The service department recommended to replace the leaking seal flush the transmission and fill it to the correct level and see how it drives. They could not say weather it was fixed. Well it’s not fixed we contacted the selling dealer via phone calls and e-mail no response. Part of the inspection was a 14 point transmission inspection which clearly was not done. My vehicle is going to need the transmission repaired/replaced at no charge to myself. I feel as a senior citizen and being a woman I was taken advantage of after the purchase of this vehicle. This vehicle needs to be fixed correctly like it should have been prior to the sale.
Business Response
Date: 10/31/2023
The #1 Cochran management team has arranged for the customer to bring her vehicle in to diagnose the issues. #1 Cochran will provide a loaner vehicle to the customer while her vehicle is being assessed.
Customer Answer
Date: 11/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We purchased the 2012 Equinox in good faith under the impression the vehicle met or exceeded the 201-point certified used vehicle inspection along with the 14-point transmission inspection. The vehicle was not inspected correctly before the purchase nor was my Equinox inspected/diagnosed properly by the #1 Cochran dealership in Zelienople for a transmission shifting concern. The fluid level and condition was definitely not checked and if it was prior to the sale it should have been changed and topped off to the correct level.
The dealership in Zelienople was very uninterested in performing the correct inspection only said it was low on fluid topped it off and that was it. Actually they overfilled it and made it worse. We are very disappointed with the service we are receiving after the purchase. #1 Cochran needs to be held accountable to either rebuild/replace the transmission due to their lack of prior pre delivery certification. We are willing to make this a legal matter if need be. Please see attached documents for the condition of the fluid along with a explanation of what very poor/black transmission fluid will cause.

Regards,

****** *****
Business Response
Date: 12/01/2023
Our Regional Operations Director has attempted to reach the customer multiple times without a response. Our team is eager to resolve any outstanding concerns that the customer has, and asks that the customer return the phone calls to discuss any issues further.
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Ford dealership had my car for 5 days without doing any diagnostics on it nor did they reach out to my warranty company because they didnt want to "be on the phone waiting an hour" to connect with Silverrock. When my aunt and I went in, we were treated terribly by Cody A********, after which we spoke to his manager. His managers reasoning for not wanting to do business with my warranty was because they didn't want to make the call in the event that they wouldnt get paid for the long wait time it takes to get in contact with them. He then asked me how much I was willing to pay if my warranty forfeits. Had we not went in, my warranty would've expired within the next four days. Immediately after arriving home from Ford (30mins later) a claim was successfully filed. Two days later, the repairs for my car were approved. After two weeks and only 2 phone call updates total and no answer to my calls or voicemails (including after I opened a case with the Ford customer satisfaction team), I was contacted via text by Cody A******** that my car was ready for pickup. They assured me they had test driven it and it was safe to drive. A mere two days later, my check engine light is back on and is back to its old ways. I go back to the dealership to schedule another appointment, and they say I am responsible for the diagnostic fee, even though my car had been "repaired" and "vetted" two days prior. I now am unable to reach Cody about what is happening. I dont believe the work was done and I shouldn't be charged the substantial diagnostic fee for them to check their own work. To add, my warranty paid out over $2000 for the same issue to still be present. I would like proof the work was done. Given the treatment and attitude I was given, especially when they were questioned on anything they were doing, I dont believe they were behaving in my best interest, especially being a woman walking into a car dealership.
Business Response
Date: 11/03/2023
We apologize for any negative attitudes or experiences the customer had with our team at the #1 Cochran Ford. Our company strives for excellence in both the environment provided for our customers and the work that we do. We do stand by the work that was done to the customer's vehicle and have attached the RO. We understand the customer's concerns and aim to work with them directly under new management to resolve their issues.
Customer Answer
Date: 11/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/13/2023 I went to #1 Cochran Nissan in Moon township to try to purchase my vehicle that was near the end of the lease. My lease vehicle was a 2021 Nissan Rouge I wanted to buy it but the sales personnel told me that I had to buy it from them and perceived to show me a bill for $5,100 inspection that needed to be fixed before they sold it to me. The vehicle had just passed state inspection 2 months prior. Later I founded out that I didn't need to go them but I could've went straight through Nissan and bought my vehicle like I wanted, instead the lied to me. I felt like I was taken advantage of because they could. I'm so disappointed in Cochran cause I have bought my last 5-6 vehicles from them. I'm not asking for money back but I do want a right deal that I should have gotten without being lied to in the first place. The sales team down to the finance team knew and no one ever said anything different to me. I'm in customer service and that's not how your supposed to treat your loyal customers or any customers for that matter. I did end up getting a 2020 Nissan Rouge doubled in payment and for 7 years. Please make it make sense. Please do the right thing and make this right
Business Response
Date: 10/19/2023
The customer came in looking to do a lease buy out or turn the
lease in. The service team presented the customer with a bill for all repairs needed for
the leased vehicle. The customer stated
he could not pay the money in order to make the necessary repairs to purchase
the vehicle though #1 Cochran, as #1 Cochran require a safety inspection. We had also informed the customer that he was about
9,000 miles over in mileage. Nissan could charge him for any additional wear the
vehicle had at the time of turn in. The customer explained that if he was
going to turn in the vehicle, he was going to buy a pre-owned vehicle. At
this time, our team presented him with the option to replace his current vehicle
with Certified Pre-owned.

The customer’s initial payment was $368 and went
to a $569 payment, which included optional warranties he decided to purchase.
This was for a 6 year + 3 months term. When the customer agreed to buy the
vehicle prior to any additional services being purchased, the payment was $533
for 75 months.

Our management team spoke with the customer directly
today and discussed the three options that were presented to him which are as follows:
1. Buying his lease with the shop
bill included, like he came here to do.
2. Turning in the lease and
assuming overage, and wear and tear
3. Or proceeding with the purchase
of a pre-owned vehicle

#1 Cochran strives to provide
transparent and clear information to all customers and we believe in this instance
the options that were presented were clear to all parties involved.
Customer Answer
Date: 10/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* *****
Initial Complaint
Date:10/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2007 Nissan frontier (87,000 miles) in for service on 10/07/2023. The truck would stop accelerating and all the lights on the dash would come on. If you google this or talk to any mechanic; first thing is alternator issue. Other issues could possibly be battery or wiring. Nissan tells me it’s “mass air flow sensor” and a leaf was stuck in it. Cost me $902.08. The truck worked for 3 days before it broke down completely. I called Nissan after the third day and expresses my concern and displeasure that the truck was not working properly. On 10/16/2023, the truck broke down on the highway and I had to get it towed to Nissan; and that cost me $222. So now I’m down $1100 and missed a day of work. Now Nissan says it’s a “timing chain” issue and will cost $5000. Other auto body shops priced it out to around $3000 and said the mass air flow sensor probably wasn’t even the problem. I’m frustrated and upset because I paid $900 for my truck to drive 75 miles before it had a catastrophic failure; which was probably the problem in the first place but they sucked $900 out of me and now want $5000. The trucks too old for me to pay for this type of work; being valued before timing chain broke at or around $12,000-$6,000. Shady business move and never again will I use these sleaze balls at Cochran Nissan. Now I have to trade in my truck because I’m not paying for that service and they’ll only offer me a couple thousand and no reimbursement for the $900 I previously spent. Not right that this technician misdiagnosed and/or set me up for this. Scumbags at Nissan Cochran.
Business Response
Date: 10/19/2023
The #1 Cochran service team checked the customer’s vehicle
over and found that there were codes for Mass Air Flow. The timing chain was
very loud and our team told the customer that he also will need the timing
chain replaced. The service team replaced Mass Air Flow Sensor and truck was
running ok. The customer then came back because truck was not running
well and would not go over 25 MP. The service team checked the car over again
and confirmed that the Mass Air Flow was no longer an issue since that had been
previously fixed by our team. The service team found the catalytic converter
clogged up and told the customer again that he will need the timing chain
replaced. We appreciate the difficult circumstances the customer is in and in
an effort to assist the customer, we would like to offer a $300 refund. We are
confident in our work and the information that was presented to the customer at
the time of repair, but we do understand the frustration of the circumstances. For
the refund, we ask that the customer reach out to our team directly.
Customer Answer
Date: 10/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** **********
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of the most horrible experiences that I’ve had here and I have been coming to the Monroeville location for many years for my service. What should have been a routine state inspection and emissions ended up to be a three day ordeal wasting my time away from work, gas and mileage, and almost swindling me out of $871 to replace two light bulbs.

My back tail lights were out, causing me to fail the state inspection. They did not know why at the time, and they said they had to run further diagnostics another day since they were running out of time. I brought the car in at a scheduled time of 1145 and didn’t get out until around 3. I thought it was weird since it seem like it should be a simple bulb replacement, but I was told they try to replace the bulb and that did not work.

I bring the car back in for them to run the diagnostic a week and a half later. I was supposed to drop it off, but due to my schedule, I could not, and had to stay with. I brought the car in at 8:30 AM and it was around 11 AM I was told that my tail light assembly needed to be replaced and it would cost me $871for the right side and I would have to bring the car back in the next day. This is when I knew they were playing me. I asked again if they attempted to change the bulb and the advisor said the tech said he did. Later that afternoon, the advisor reaches out to me and tells me that the tech tells him the assembly needs to be replaced because I have LED lights. That’s when I look at my manual and see that I have halogen lights that cost less than $20 each to replace.

The third day I bring it back to the dealership because I still need my state inspection sticker. But this time before they take it back into the shop, I request for them to show me where I have LED lights that would cost so much. That is where I caught the technician red handed. He somehow “assumed” my lights were LED when they were halogen. He never tried to change the bulb as originally told. Hours wasted. Tech not knowledgeable or a swindler. Makes me wonder who else they hustle unnecessary service from and if I can trust getting my car worked on here. Obtained the techs inspector number. He should not be working at this establishment
Business Response
Date: 09/21/2023
This customer brought their vehicle in for an emissions and
state inspection. The vehicle failed the inspection due to a bulb that was out
in the brake lamp. Due to the technician misreading the wire diagram, the customer
was given an incorrect quote on the service that the vehicle would need. Once
the technician realized their mistake, the #1 Cochran service team corrected
their mistake, replaced all 4 bulbs in the vehicle free of charge, and
apologized to the customer for the error. #1 Cochran is happy to give the
customer store credit for the amount that was paid for the emissions test and
tax which is $57.25.
Customer Answer
Date: 09/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******** ********

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Business Response

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Customer Answer

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