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Business Profile

New Car Dealers

Valley Honda

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kathleen B

    Date: 09/06/2023

    I had an early appointment for a recall on 7/17/23. when I called to make the appointment I was told that the recall letter said it would take a couple hours but they would need the car all day. She suggested I bring the car the night before, leave the keys in the lockbox. July 16, 2023 I followed my friend and her husband to the dealership it's about a 30 minute drive from home. My adult son was with me. We got to the dealership and there were cones and tape around the parking lot. The parking had been paved. We wondered how we were to get to the lockbox. We brainstormed and decided to step over the tape to get on the sidewalk to find the lockbox. The parking lot was dry. We came to the end of the sidewalk and stepped onto the parking lot to find the lockbox. I hit a "puddle" of tar and down I went! I was hurt! I was afraid to get up so I crawled to the sidewalk. I was COVERED in tar! My clothes, my purse, and my sneakers. We got back to my car and thank God I had a blanket in the back of my car or my friends couldn't have driven me home. My son walked the same path to the lockbox and INSIDE the lockbox, which you HAD to walk on the lot to get to, was a note apologizing for any convenience for the tarring of the lot and to park in front of the pastry shop and leave your keys in the drop box. HOW ABOUT THAT, THE NOTE IN THE BOX! They obviously expected people to do just that, but how did they think you were going to get to the lock box? Next morning my friend took me to get my car, and I asked to speak to the manager. He came out and I showed him the pictures and his answer was "what do you want me to do?" I said Honda should at least pay for my clothes. He told me to leave my information and he would forward it to whoever. NOTHING was ever done. I have a permanent scar on my ankle, my left knee was black and blue for weeks and I still can't kneel on it.

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