We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

PNP Heating & Air Conditioning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My furnace went out and has been out for three weeks now. PNP was dispatched by my home warranty company, American Home Shield. My first experience with them they failed to show up to the appointment. I even called the day of to verify that I was on schedule because I know home warranty dispatches are hit or miss. When I called I was answered by the technician who in an irritated mannor told me I was on the schedule and to just wait. The buisness day came and went with no one coming to my house. I called again and was put into contact with the owner. He apologized for the inconvenience and said he was gunna have someone out there the next morning. They came and told me that my furnace needed replaced. They said they would get into contact with my warranty to see about what they would cover. They said they would give me a call the next day with the price. The next day came and went without a call. I called the owner and he didn’t even apologize for no one getting in contact with me -again- and told me the price was going to be 1800 out of pocket. That didn’t seem right to me as a pay for my Warrenty to cover everything. I called my Warrenty and was told that PNP NEVER got into contact with them and they have not received any diagnostics or anything from them. It has now been 3 weeks and PNP still has not sent the diagnostics to my home warranty. Even thought they have been reached out to over 6 times in a 2 week period. Without the diagnostics I am at a stand still with my home warranty and cannot get my furnace fixed. PNP has been unprofessional with their conduct, with their price scamming and their attentiveness to customers. I understand that they make less on home warrenty calls but they have definitely lost out on a customer for my other properties.

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/24 I had an issue with my furnace. I called the warranty company, American Home Shield and they dispached PNP Heating and Cooling to my home. Upon arrival, they came up with a diagnosis of the furnace, and the result was they cannot fix it, immediately went to "Need a replacement furnace" which scared us because it was in the middle of winter and bad, cold weather was on the horizon. Keith, the sales manager came back out to my house and all he said was "$4,400 and I can have it in by Tuesday" refusing to analyze the actual problem. I did my research, found the company that installed the furnace and they came out. After 5 mins, they quickly realized this was a quick fix and fixed the problem on the spot with a minimal charge. In my opinion, this company PNP Heating and Cooling is a fraud, and I wouldnt want them helping anyone anymore. They are unprofessional and not skilled enough to handle basic repairs. They realized I was out of town and took advantage of my girlfriend who was here alone but stating we need a new furnace.

PNP Heating & Air Conditioning, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.