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Business Profile

Mechanical Contractors

CJA Mechancial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

This profile includes complaints for CJA Mechancial's headquarters and its corporate-owned locations. To view all corporate locations, see

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CJA Mechancial has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely ************ Experience I recently had a deeply disappointing experience with CJA MECHANICAL LLC through our home warranty company. The technician who came for the service call spent the entire time pressuring us to agree to $6,000 in upgrades, which he wanted us to pay directly to him.We made it clear that we were not interested in any upgrades and simply wanted the standard repair or replacement of the problematic equipment. At this point, the technician's attitude changed drastically. He became disinterested and unhelpful.Worse still, he provided false information to our home warranty company, which led to our claims being denied. This left us without a resolution to our HVAC issues and feeling extremely frustrated with the dishonest and unprofessional service we received.I would not recommend CJA MECHANICAL LLC to anyone looking for honest and reliable HVAC services. Our experience was marked by high-pressure sales tactics, lack of professionalism, and unethical behavior. Save yourself the trouble and look elsewhere for your HVAC needs.

      Business Response

      Date: 06/04/2024

      We sent a two separate dispatches from the customer home warranty company (American Home Shield) one was for her A/C system not working, the other was for plumbing issues (3 water closets and water heater). The customer just purchased the house recently, her policy just started in April of this years. They advised us that they just moved into the house two weeks prior to our 05/13/2024 visit. Our tech tried to give the customer a heads up that her claims were going to be denied due to how new her policy was. He explained to her that if the A/C was denied she could still go through American Home ******* Upgrade program, she would have to pay out of her pocket for that but she would have the benefit of a discounted rate with American Home Shield. After calling everything in to American Home Shield for both the claims, we were asked if this could be considered a preexisting condition we said "yes" since they just purchased the house. We told American Home Shield to request for the inspection report to verify it. At that point it was out of our hand with what they chose to do from there. We were not trying to push an up sale on the customer, or tried to give her the options that would be available to her. 

      Customer Answer

      Date: 06/05/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21745524

      I am rejecting this response because:


      Regards,

      *****************************








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