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Business Profile

Spa

Serenity Spa & Massage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromKristin P

    Date: 10/30/2024

    1 star
    I also would give zero stars if possible.
    Not real licensed therapists. Going over scapula bones and spine. My friend also left with bruises, she was saying that it hurt but the therapist didn't understand English. Worst experience, want a full refund, it's sad but this is an epidemic with these places. Once caught they will get shut down and then a few months later, open under a new name. Let me make it clear no one tried to be inappropriate they just quite obviously are not legit and licensed therapists,
  • Review fromDenise P

    Date: 09/10/2023

    1 star
    I would give this place 0 stars if possible. It’s a shady, dirty establishment. Website is all stock photos. No one there is a true, accredited therapist. My friend had an appointment there and left with bruises, had a fractured foot injured, was tortured and touched inappropriately. We should have filed a police report. Her therapist was named Julie. Do not go to this place. A girls weekend in the Poconos ended w a friend in bed feeling like she was beaten up. This place needs to b shut down ASAP and investigated.

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