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Business Profile

Dentist

Refresh Dental New Castle

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Refresh Dental New Castle's headquarters and its corporate-owned locations. To view all corporate locations, see

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Refresh Dental New Castle has 2 locations, listed below.

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    • Refresh Dental New Castle

      2623 Wilmington Rd New Castle, PA 16105

    • Refresh Dental New Castle

      213 Executive Dr, Suite 220 Cranberry Twp, PA 16066

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I posted a review of Refresh Dental online that was not favorable. I have to get my crown put in as it was already paid for, and then I will never use them again. I think a little bit of payback happened today as they called and moved my appt time. This is within about `18 HOURS of the appt. I do NOT have time to fill my schedule, so I am losing $200 tomorrow, and another $200 when I get the crown actually put in. The doctor rescheduled due to having to see another patient. This is HIGHLY UNPROFESSIONAL! How do I get my money that I lost at work returned?? The practice sure isn't losing any money! They need to refund my $120 as a "we apologize for the inconvenience!"

      Business Response

      Date: 10/21/2024

      The patient had an appointment scheduled at 9:00am. She was called and asked if she would be able come in at 9:30am instead, so that she wouldn't have to wait. The provider was placing an implant on the patient before her, and they were concerned he would run a little behind.  The patient told them she couldn't come later because she needed to be out by 10:00 so instead the office moved her appointment a couple days later to Friday.  The patient's husband called back and said that she couldn't make Friday and if she came in at 9:20am would she be out by 10:00am as she was originally scheduled for.  The Office Manager told him they would make that work.  The patient came in on the same day as we originally scheduled her for, and the office made sure that she was out by the time she needed to be.

       

    Refresh Dental New Castle is NOT a BBB Accredited Business.

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