Reviews

Review Details

• Review fromjameriqua j

  Date: 12/07/2023

  1 star
  Stop trying to fax us! you make us very sad

• Review fromPatrick S

  Date: 12/05/2023

  1 star
  Their staff has yet to properly retrieve medical documents after 5 requests and 4 requests. cannot process in a timely manner and has held up my ability to file workers comp due to lack of medical documents. when you put instructions into the app, they do not show on the authorization, then the company refuses to assist because you filled it out wrong. This is a scam for them to make money by continually billing and showing stats to say they've responded to a certain amount of requests. They should be investigated and fined.

• Review fromJoAnne S

  Date: 11/30/2023

  1 star
  Agree with others, if I could give 0 stars I would. MRO has an F rating from BBB. I don’t know why Lehigh valley Heakth Network uses them. Each time I call I wait 20 minutes on hold before someone answers. They receive releases and say they never have them. I called for a record that I requested after receiving others and they say they have no record of me in their system. My medical records are vitally important to my referring doctors. There is NO WAY such vital information should be handled by such an incompetent company.

• Review fromJe C

  Date: 11/03/2023

  1 star
  I have never dealt with a more incompetent, apathetic company in my entire career. Every time we call to obtain information about medical records, we are told something different. Excuses, excuses, excuses. I have notes on ever call we’ve made and who we spoke with.
  
  I am very disappointed in the lack of concern, lack of clarity, lack of motivation to do right by the customer.
  
  Not sure what has to happen to correct this but there is definitely a problem with MRO and it’s practices.

• Review fromK.S. M

  Date: 10/09/2023

  1 star
  Beware of MRO Corp:
  * Provides Medical Records on behalf of Hospitals & Doctors
  * Sends Patient an
  Invoice even though Hospital wrote off charge.
  * Invoice Payment website NOT SECURE; Invoice does not reflect Zero Balance when Hosp write off Charge
  * Automated Phone System and Internet Customer Service are NOT Patient Friendly
  * Use of Invoice Payment Terms inconsistent between paper invoice received and webpage terms

• Review fromBrendan B

  Date: 06/27/2023

  1 star
  I work for a personal injury law firm. I have to order medical records all the time. MRO is by far the worst company I have ever had to deal with. Whenever I have to order records from a provider that works with MRI, I know that I am going to have to order the records at least 3 times. I send a request. Nothing for months. I call and they say they did not get the request and ask me to send it again, even though I got a confirmation the fax went through. I send another request. Get a fax confirmation. Hear nothing for weeks. I call, and they say they never got it. I send it again. Wait for weeks. Call again and they tell me they sent me an invoice for the records. Never got the invoice. I just say "screw it" and pay them over the phone. I get the records but half the time the records are incomplete. Usually they are missing billing records. It is a nightmare. How companies like this are allowed to survive is beyond me.

• Review fromDeborah M

  Date: 06/05/2023

  1 star
  Going on 3 months to retrieve a biopsy report. I have been given every excuse but yet I remain without my requested information. Cooper Medical, consider using another vendor for medical records.

• Review fromLisa C

  Date: 04/20/2023

  5 stars
  I have read these reviews. I have talked to the MRO. The directions are simple and the rules are clear. Because something did not happen or what reason who know. Just listen and follow the instructions.

• Review fromRobert K

  Date: 12/02/2022

  1 star
  Of all the companies and consumer organizations that I deal with online MRO is by far the worst company I have encountered. Their web site simply does not work. I have been trying for 2 hours to get my medical records. Did everything they asked in the online form. Was unable to continue after uploading my drivers license. The site froze. I called customer service and a barely intelligible agent answered, asked what organization I was seeking the medical records from and then without my permission put me on hold. For 45 minutes! I finally hung up. Then started reading reviews. Apparently I am not alone in my complaints.

• Review fromSadia M.

  Date: 11/03/2022

  1 star
  MRO charges way too much for medical records to be processed. For instance, 35 pages and the cost is $65.47, really that is ridiculous and most people cannot afford that especially if they are filing for disability. They have even charged $25 for 1 page which says we do not have any records on those dates given. Shame on them and yes a lawsuit should be filed against them for robbing people. Why should we have to pay for our medical records? The doctors should provide them free of charge or at least a minimal charge instead of hiring a company like MRO.