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Business Profile

Billing Services

Pennsylvania Municipal Service Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem is this company is ripping me off for a sewage bill. The sewage bill is automatically higher then then 3/4 of my water bills and then after the automatic fees of 55 dollars the. Then they charge for the actual sewage. I have been in the red with these people for 12 years and cant keep up. You late on a payment and they rack up the charges i should have to pay 2500 dollars a year for sewage which is over 2 1/2 times the water bill. Its ridiculous there taken advantage of the people in ***************. ******* is no where near ******* boro why Iam haveing to pay this crazy amount because I get behind a month or so

    Business Response

    Date: 06/13/2025

    PAMS is contracted by *************** for Sewage and Garbage billing and collections. We follow all billing and collection laws put in place by the Commonwealth of Pennsylvania. Sewage and Garbage billing rates are established by Lincoln Borough, and follow the ordinances put in place. Sewage is a monthly bill. We do not receive monthly payments from **** *********. Delinquent fees will accrue on any unpaid balance past the due date of the bill. To date we have never received payment from **** ********* for garbage services. PAMS customer ********************** representatives have explained all billing practices to **** ********* multiple times. 

     

  • Initial Complaint

    Date:08/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge a late fee for being 2 days late. The also threaten to add further delinquent charges at their own discretion and timeline.

    Business Response

    Date: 08/09/2023

    Delinquent fees are authorized according to the municipality ordinance/resolutions.  

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They use predatory practices to collect on additional fees. Unnecessarily high late fees, service charges to pay bills electronically on their website, any bs fee they can get away with. Their unethical ways are a scourge.

    Business Response

    Date: 02/21/2023

    PAMS is contracted by clients for Utility billing and collections. We follow all billing and
    collection laws put in place by the Commonwealth of Pennsylvania. To make an electronic
    payment on our website, customers have the option to send an ACH for $0.40 which is a third
    party service charge.

    Sincerely,
    PAMS

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taking over for Stowe township sewage company and it have been horrible ever since !! With any utility company there should be options for a payment plan all this company does is add fees on fees and has horrible customer service . They don’t accept water assistance and they are over charging for service . I received a last due bill that seems to be overly high each month I paid the bill before a poster was put on my door and was charged a extra $75 because they still came out and put a poster on my door after I already paid the bill ! Tried to reach out to the company and the customer service is horrible they have no compassion no resources no nothing but fees and interest ! I would like this $75 fee taken off my bill !

    Business Response

    Date: 11/16/2022

    November 16, 2022

    ******* *****

    Better Business Bureau of Western PA

    520 E. Main Street, Suite 100

    Carnegie, PA 15106

     

    RE: **************** ******* 

    Dear Ms. *****, 


    PAMS is the current and delinquent sewage fee collector for Stowe Township. 

    ******* *******'s first bill for Stowe Twp sent by PAMS was mailed in April 2022, due in May 2022. The next bill was mailed in May 2022, due in June 2022. PAMS did not receive payment for either bill by the end of June, so the termination process started for the first cycle and a notice was mailed. The "Service Termination Warning" notice was due on July 10, 2022. The customer called in July 2022 and spoke to the assistant supervisor and then the department supervisor. She was explained that we are contracted by Stowe Twp to do the shut offs but she was provided names of a few organizations (which we have no affiliation but have had customers receive assistance from). ******* ended up hanging up on the supervisor. The property was posted for termination of service on August 19, 2022 due August 29,2022. We did not receive payment on the account by the due date so the next step in the process, to post the property for shut off, so the customer's property was posted. There is a charge of $75.00 added to the account when the poster is prepared (the charge is added at the time of preparation, not the time of posting.). This amount was paid to stop the water shut off on August 29, 2022. No other payments were made on the account until 11/7/22, after another "Termination of Service Notice" was mailed with a due date of October 3, 2022. The poster was prepared on November 4, 2022. Because the poster was prepared before the payment was made on November 7, 2022, the $75.00 charge was added to the account. 
    Stowe Township requires payments made by the due and have not authorized payment plan agreements. 


    Sincerely, 

    PAMS

Pennsylvania Municipal Service Co is NOT a BBB Accredited Business.

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