Complaints

This profile includes complaints for Air-Pro Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Air-Pro Heating & Cooling

  931 3rd St Lowr Level Oakmont, PA 15139-1961

  
• 

  Air-Pro Heating & Cooling

  207 Sigma Dr Ste 1 Pittsburgh, PA 15238-2826

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new furnace, whole house air conditioner and a new hot water tank All I wanted was the cost of each item separately for tax purposes. My accountant had ask me to ask for that and I was refused by the business as well as refused by the President of the company. He minced his words with excuses. And I just think I should of done something earlier just didn't know what to do. He seemed shady like he was hiding something. Please help. Thank you ***** *********

  

  Business Response

  Date: 02/06/2025

  As per our conversation last year I can give the cost for the Item separately installed, these are the prices for each item you requested

  Furnace Installed - 3,500.00

  Central Air Conditioner Installed $3,300

  Water heater installed - $890.00

  Any further information needed please call the office at 

  ************

  In conclusion we only sell equipment installed, as stated to customer last year in February.

  Thanks ***** ****** President Air Pro Heating and Cooling

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AirPro installed a new ** system in my home on 5/6/24. This company was referred to me through my home warranty company (***). My *** contract specified repair or replace. AirPro told me that they would not be able to secure the part required to repair my **, therefore it had to be replaced. However, despite Air Pro's verbal confirmation to me that they would notify HSA (as per procedure) that they needed to replace the ** as the part to repair could not be secured, they failed to do so. Therefore, *** denied covering the cost of the ** replacement because they weren't informed prior to the work being completed. Therefore, I had to pay out of pocket to AirPro directly for the ** unit. I was mislead by AirPro. They told me they couldn't get the part to repair and told me that they would inform *** of this. They said that all home warranty companies "do this" and operate this way. *** looked through their records and denies that AirPro called them at all. I trusted that AirPro was following proper procedures, as they were the assigned contractor sent out by ***. *** was not given the opportunity to review my case for approval or denial, as AirPro did not notify them.Secondly, on 9/27/24, during a routine pre-winter furnace check, I had a trusted HV** company come to my home to ensure that my furnace was fine for the upcoming winter season. The technician immediately noticed that the line set was directly installed next to the vent pipe which is a severe fire hazard. This occurred during AirPro's ** install, as the foam around the lineset is flammable and would have caught fire when the furnace was last on. I haven't had the furnace on since the ** was installed by AirPro in May '24. AirPro told me at the time of ** install that they backed their work. I called AirPro on 9/27/24 to notify of this fire concern and request reimbursement. They have denied my request because I did not notify them sooner. It was a fire hazard requiring immediate intervention.

  

  Business Response

  Date: 10/01/2024

  Unfortunately Air Pro is a vendor for HSA Home Warranty , we only can give diagnosis, the y determine the resolution, Ms. Gutshall was offered a CIL(buyout ) for her repaired she denied the offer. She then decided to get a upgrade price from Air Pro which she accepted. As per her other issue we were never contacted by Ms Gutshall to take care of the line set issue, which could of been done the next day even though Pittsburgh was in cooling season and there was no need to turn on the furnace. I have left Ms Gutshall a message so we can try to resolve her issue.

  Thank You 

  Rocco Florio

  President Air Pro Heating and Cooling

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/2024 my furnace ceased function. On 4/21/24 American Home Shield (AHS) issued Air Pro Heating and Cooling (Air Pro) as contractor, Dispatch: #*********. Furnace was red tagged by Air Pro. Partial approval of coverage received from AHS. New unit, with partial installation would be covered; modifications would not be covered under installation. Additional $3100 for “modification” costs was provided by Air Pro to AHS. Secondary to high cost of “modifications” an inquiry was made for a cash-in-lieu offer. Value of cash-in-lieu provided by AHS was $555.67, as determined by documentation submitted by Air Pro. This would indicate that a brand new furnace with labor and install, without modifications, would be valued at $555.67 by Air Pro. Air Pro was requested to provide breakdown of specific items that correlated to modifications with their associated costs, no specific list received. With such a low cash-in-lieu offer, provided by submitted documentation from Air Pro to AHS, we could not seek other alternatives for repair without elevated financial burden. Following installation review of “modifications made”, images taken. All duct work limited to 8” and below of original duct system, actual gas line reused from previous furnace and connected to new furnace. Furnace flu pipes required 2-3 joint adjustments to original PVC pipes. Requested cost breakdown to warrant $3100 modification fee, as labor involvement appeared lower than originally expected. Even following multiple requests, we did not receive a response to how some of the labor for this installation process deviates from a regular installation, that would have been covered by AHS. The entire situation seemed dishonest and fraudulent. In addition, the fact that AHS does not allow other contractors in once a company is active and able to “resolve” the issue further raises my suspicion that Air Pro Heating and Cooling does infact know how the system works and are using it for their own personal gains.

  

  Business Response

  Date: 06/04/2024

  We will be communicating with Mr. ******** regarding the issue at hand. We will communicate with him telling him about how the warranty company works with all AHS policy holding customers. They are much different than homeowners insurance. We have already reached out and left a message to return our call as of 1:30 p.m. June 4th.

   

  Rocco F*****

  President

  Customer Answer

  Date: 06/07/2024

  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regarding Air Pro Heating and Cooling we would like to inform you that the owner of the company reached out and spoke with my wife ******* ********. Following their communication and dispute Air Pro Heating and Cooling has agreed to adjust the bill total which is what we were looking for due to the items we questioned following install. They have agreed to lower cost by 500.00 dollars. They stated they will release funds back to us once we agree to inform you that the matter has been resolved. At this time you can take this as my consent that the matter has been resolved, so long as they do release the funds after the case is closed.
  Please let me know when I could contact the company and inform them that case is resolved on your end so they may release the funds.

  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furnace died on 12/13/23 and I placed a claim through my home warranty company, American Home Shield (AHS). AHS sent out one of their contracted HVAC companies, Air Pro Pittsburgh, to my home on 12/15/23. The technician ( I believe his name was John) was great. He was very helpful and even tried to get our furnace running temporarily, so that my wife and I, along with our four year son, cat and dog, would have heat through the weekend. He said while our furnace was older, it ran great, and just needed the motor blower replaced.
  
  On Monday, I spoke to Air Pro Pittsburgh and they informed me they were having issues getting the motor blower part that was needed. I told them that this specific part that the technician had shown me was available on Amazon, along with Johnston Supply near my home in Butler, and also in Sewickley, PA. I understand Air Pro has different wholesaler contracts that they work with, but at this point my family and I were heating our home with a space heater and it was 50 degrees in my house. After many calls to the sales team, that was absolutely the worst to work with, they said they could not get the part and would need to replace the furnace.
  
  Since I went through the warranty company AHS, they were willing to cover up to $5K, but the difference of the furnace would need to be covered out of pocket by me. I find this ridiculous since their very own technician said this part could be replaced and the furnace would work fine. I requested the sales team cover the difference between the $5K of my home warranty company and the cost of the furnace, since the part was obviously available many places. Now, after spending all day Tuesday when it was below freezing temps and on Wednesday when my house was 43 degrees inside, I ended up cancelling with Air Pro and I am in the process of getting my claim refund with AHS. The sales team at Air Pro is dispicable for letting a family suffer through the cold and I would like to let the BBB know of this.

  

  Business Response

  Date: 12/28/2023

  In response to ** ********* complaint. 

  American Home Sheild controls what we do and they get the parts for our company. so in this case we actual convinced the warranty company to let Air Pro supply the part, as of today we have still not recieved the part from Johnston Supply. unfortunatley American Home Sheild will only let us use OEM parts, which causes us as a vendor and the customer grief and aggravation.

  Sorry for the Inconvenience 

  Sincerly Rocco F***** 

  President Air Pro

  ************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2023 Service Manager Evan B***** came over to my residence (unannounced or requested), as at the time we were personal friends. He came over after a third party told him my air conditioner was not working. I heard a noise outside and went out to find him (Evan B****** working on my air conditioner. He got it running, we talked for a while, and he left. On April 24, 2023 I receive a bill, which is one day after him and I had a personal disagreement. I was sent a bill for $805.00. Bill was for as follows: Emergency Service ($175), ******** ******* ******* Fluorescent Dye Cartridge ($70), ********* * ***** ********* A/C Leak Freeze ($110). Material Subtotal: $630. Subtotal: $805. I never contacted this company for service. I never signed a service agreement. I believe this was sent to me out of spite, and is abuse of his authority within the company. This is completely unprofessional, as well as illegal. Evan B***** has stated prior about other customers that they will turn them into collections, as well as pursue payment legally. I am afraid that this will affect my credit score, and be reported to credit companies, and I never signed or agreed to the service.
  
  ******* ** ************

  

  Business Response

  Date: 04/26/2023

  We spoke to the Technician about the situation and was aware of the repair. The work was okayed by the customer, but not the landlord. Airpro is going to void the due payment of 805.00. We apologize for any billing confusion made by our company/the technician. We value our customers concerns. There is no bill due at this given time. Again we apologize for any inconveniences. 

  Customer Answer

  Date: 04/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We conducted biannual maintenance on our furnace and it was determined during the inspection that our furnace did not work. We asked Air Pro to install a new furnace which they guaranteed and provided a warranty for. The unit was installed Nov. 2022. Two weeks after they had to return to replace a faulty issue with the installation. Then 3days before the 25th dec the system broke down again and our family has been displaced during the holiday and the company still does not have the issue fixed or a timeline to fix. This happening during historically terrible weather where we are experiencing -20 degree chills.

  

  Business Response

  Date: 12/26/2022

  We have been in communication with this customer since the problem was discovered. The part was ordered immediately. Due the supply chain problems they did not have the replacement blower . I have been as transparent with ** ****** and said I no its not your fault we understand. I told him if there was a replacement furnace available I would of installed it immediately. 

  That's all I can do, at this time.

  I have know idea why this as to get to complaint with the BBB.

  At the time that the problem is resolved , I will have them contact Carrier Corporation to resolve any reimbursement 

  for there inconvenience.