Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chairs were received within past week. I have photos and will send separately. Please advise me how and by email. The upload does not seem to work. These two chairs a pr446 and pr 335 were for two family members who were veterans age 77 and 89. The chairs are new and unused. The tags on the pr 446 have not been removed. I made two calls to Rich G***** CEO on his private line have not been returned. I spoke to customer service and they referred me four times to a third party repair service that has not answered their phone. My family members are upset. Please help as soon as possible.Thank you.*******************************

  Business Response

  Date: 11/23/2022

  Good Afternoon,

  We are sorry to hear about these two chairs and will be in contact with *********************

  Thank you,

  *********************

  Director od Customer Support Services

  Customer Answer

  Date: 12/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Thank you for your email. Although ***; ******** seemed enthusiastic, he has never contacted me personally. Instead, I had a call before the Thanksgiving holiday from a woman named ******, who said she had no authorization, but wanted me to know that ******************** would contact me on Tuesday, November 28, 2022. It is now December 5th, and neither ******************** nor anyone else has contacted me in almost two weeks, now. It seems, looking on the Internet, that the Customer Service for Golden Technologies does not seem to be golden and is negligent. 

  I look forward to your following-up on their lack of response.
  
  Regards,
  
  *********************************

  Business Response

  Date: 12/09/2022

  Good Afternoon,

  I just spoke with ********************** and will follow up with him on Monday to coordinate a resolve with his chairs.

  Thank you,

  *********************

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:At this point nothing has been done to remedy the situation. There have been only promises but no action or actual satisfactory resolution. I will notify you when a resolution occurs. 

  Thank you,

  Regards,
  
  *********************************

  Business Response

  Date: 12/30/2022

  Good Afternoon,

  From what we determined Golden was being asked to cover under warranty, parts and service on 2 chairs that were given as a gift. Both chairs were missing components. One chair was reportedly new and one chair was reportedly an older chair and used. Golden offered to cover some parts but not on the used chair. As a courtesy, Golden located a dealer to handle the service, but the consumer did not want to pay anything for parts or service.

  Thank you,

  Ed D*******

  Customer Answer

  Date: 01/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  As per my telephone message also that I left on your personal phone that *** ******** misrepresents the facts. Both chairs were unused. One chairs still has the original tags on it. The other chair I was told by the salesman that visited the apartment that it was a discontinued model but unused. Both *** ******** and the salesman told us it would be repaired and taken care of.

  ** ******** tried to farm off the responsibility of the repair or warranty to a third party who has no relationship to this problem. That third party wants a $150.00 to review the problem and then $150.00 for each visit afterward until the repairs are completed. No one in their right mind would agree to such an arrangement. Golden Technologies failed to stand behind their product. This may be improper under consumer law. In addition, *** ******** agreed previously to provide all parts necessary and now he reneged to only provide a select few. He has no knowledge what parts are necessary because the sales person was not sure which parts were necessary. He said he said no expertise to repair the chair. Golden refuses to send a knowledgeable preson to obviously save money. I am told they have a terrible consumer reputation to stand behind these very expensive chairs. They advertise to be the largest USA manufacturer of lift chairs and feel immune to stand behind their product. They do not provide the parts and do not provide anyone to install the parts properly. it is amazing that anyone knowing the way they stand behind their products would think of buying their brand.
  
  
  
  Regards,
  
  
  
  ******* * ********

  Business Response

  Date: 01/07/2023

  Good Morning,

  In speaking with the consumer initially, we obviously did want to help him get squared away. Upon learning more details however, we determined that this is not a warranty issue. The consumer was given product that was missing components. Out of courtesy to the consumer, we contacted a servicer, we covered some parts, but there still is a cost for the service and parts that are missing that do not fall under the warranty. The consumer does not want to pay anything for product given to him that is missing components.

  Thank you,

  Ed D*******

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  on one chair the model *** which had the tags and labels all attached. It is obviously brand new and I do not want that confused with second chair which was unused. The parts were not missing on the Model *** but did not work according to the salesman **** who came to our apartment to see the problem on that chair #***. **** diagnosed the problem and made two suggestions. I would accept the resolution on that chair as previously promised if it works. The two recommended parts which only have to be plugged in and which are 1. the switching power supply and related attachments for the model *** 2. hand control for the model 466. I suggest that Salesman **** return with those parts and see if this resolves the issue for this chair #***.**** can then verify whether the issue of the # *** is resolved with Mr. D*******. If that all it is, there is no need for an expensive out of town service costing a minimum of $300 which is $150 for one trip to diagnose the problem and another $150. to plug in the parts if that all it is. These charges can increase $150 for each additional trip which to me is unacceptable and unfair.

  Thank you for your cooperation.
  
   
  
  Regards,
  
  
  
  ******* * ********

  Business Response

  Date: 01/17/2023

  Good Afternoon,

  I have spoken with *** ********* and I will be sending him a hand control and a transformer for the ***** lift chair.

  Thank you,

  Ed D*******

  Customer Answer

  Date: 01/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  Dear *** *******,
  
  Please do not close my case. Thank you for your response. Ed from Golden promised to send me two parts, which I have not received. I do not know whether these parts will solve the operating problem. His sales person, Todd, visited my apartment about a month or so ago and saw the brand-new unused lift-chair with the manufacturing tags still attached. Todd thought the chair needed some replacement parts. He stated that he was not an expert in repairs, and he did not know whether the parts would solve the operating problem. He hoped it would. 
  
  I told Ed that I would notify you immediately if and when the chair operates properly. If not, we are back to Step 1.

  So, again, this matter is not concluded since I do not have the promised parts, and I do not know if they will solve the problem.
  
  Thank you,
  
  ******* ********

  Customer Answer

  Date: 01/23/2023

  I received the part for the Model *** lift chair from Golden. It took less than a minute to plug both sides in. The model *** worked perfectly. For three months, Golden refused to send me the part unless I used their third party authorized repair service, which charges $150 to evaluate the problem, and $150 each visit until the problem is resolved. What a scam, when the problem could have been resolved three months ago in good faith. I want you to be aware of the scam perpetuated by Golden on consumers.  

   

  In regard to the second lift chair, Model ***, I am 90 years old and ill-health. I do not have many years left. I do not have the patience and strength to fight this horrible company. You would think that knowing my situation, Golden or any reputable company would do anything to placate a veteran of four-years service and obviously a senior citizen. Golden did not do so. The Model *** chair was missing  internal parts. Ed from Golden told me that he would never send out or ship a chair without parts. I flipped over the Model *** chair and looked inside. The *** chair never had any parts inside. There are no holes, no attachments, no clips, clamps, or screws to attach anything that would indicate any motor or anything else was put inside. This appears to be a recliner chair that was shipped out lacking any internal mechanism. Ed from Golden said they would never ship a chair without the parts inside intentionally. What about unintentionally? Clearly, I did not remove the parts or would I know how to do so. There is no indication inside the chair that any parts were ever there. Somehow Golden made a mistake, which they refuse to admit. 

   

  I would not recommend anyone to purchase a Golden product when they have a scam-warranty service and they cannot stand behind their product or admit an error.  

   

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok my chair us less than 2 years old paid over $ 1,200.00 the bolts that hold the chair on the metal frame broke on the left the chair shifted towards the left almost throwing me out of my chair I called golden to them that I had s problem with this they said o will replace the whole chair over 2 months ago I called sent emails no one has ever got back to me on this I want something done about my chair

  Business Response

  Date: 11/09/2022

  Good Morning,

  We are replacing the shell on ****************** chair. There was a delay on the order and it is being shipped today.

  Our apologies for any inconvenience.

  Thank you,

  Ed D***********

  Director of Customer Support Service

  Business Response

  Date: 11/17/2022

  Good Morning,

  We are going to replace Me, ******* chair.

  Thank you,

  ED

  Customer Answer

  Date: 11/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********

  I am rejecting this response because:

  Regards,
  
  ***********************
  
  Yes but how long it was over a month the last time it was going to be fixed until that person messed it up now I am without a chair my back is still out and in serve pain not having my chair to set or sleep in why should I be the one that is getting screwed over this mess when I don't over $  1,200.00 on a chair I thought I was going yo use HOW LONG BEFORE I GET MY CHAIR.

  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/22 I ordered a Golden lift recliner from **** ******* ********. It was a special size order which they offer. Order# ******* Cust# ********** I paid with a **** credit card $1995.00 It was a ph order. Salesman ****** ******* It was shipped and arrived on August 18. It was a white glove delivery and the shippers ****** *** **** set it up per agreement. The backup battery powered control did not work. It got hot and failed to move the chair. They noted it on their delivery report. I called **** ******* ******** and spoke to ****** *******. He notified *** ********* who sent a technician to my home on Sept 14 with a new transformer and wire. It did not fix backup problem. Technician spoke with *** tech support while at my home and reported outcome. Tech suggested ordering the Lithium Ion backup instead. Serial # of chair is ************** I got a phone call about 2 weeks later stating “At this time we will not replace backup with recommended Lithium Ion battery. Just use the 4 9v batteries in the existing backup.” No addressing the issue of that not working. It does not even move the chair with no one in it. I reported this to ****** ******* with ** *******. He said he would send memo to Golden to repair or replace. I heard nothing, so after two weeks I called again. He said he would resend memo. I heard nothing. I spoke to ****** ******* today. He said he would look into it. At this point I feel that Golden Technologies is refusing to make this right. I would like them to pick the chair up and refund me the money. It was never used, as my husband died before it was even delivered. I can’t resell it with a backup that overheats, a possible fire hazard, and doesn’t work. ****** ******* has been very polite, but he is not the one making the decisions. I would never recommend a Golden Technologies product, because their customer service is terrible and they refuse to acknowledging a defective product and make it right.

  Business Response

  Date: 11/10/2022

  Good Morning,

  I am sorry to hear about the issues with ****************'s lifr chair.

  We can get a lithium battery back up out to her.

  We will call her today to confirm.

  Thank you,

  ED D********

  Director if Customer Support Services

  Customer Answer

  Date: 11/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told that there was know warranty and that any repair would have to be paid for inadvance.we got the information from,********* ****. bought 01/09/2020. To this day they nor golden co. have done any thing to help us without telling we must pay to have warranty work looked at .

  Business Response

  Date: 11/01/2022

  Good Morning,

  We will contact **************** as well as ********* and get information as to what is happening with the repair and the warranty.

  Thank you,

  Ed D************

  Director

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2021 I purchased the newest Golden Technology lift recliner chair with ******** positioning (*****-***). The cost was nearly $2500 (twice what all other lift recliner chairs cost). The chair was not delivered until 9/30/2022. From the get go the chair did not function as it should (it required constant "resetting" via the remote control). On 11/10/2021 a tech (from the dealer, not Golden) had to come out and fix the chair. The chair continued to require constant "resetting" via the remote control. On 7/7/2022 the remote stopped working properly entirely and the tech (from the dealer, not Golden) had to order a new remote and power box. On 7/18/2022 the tech (from the dealer not Golden) came out and replaced the remote and power box. On 9/6/2022 the lift recliner chair had a catastrophic failure (the chair back broke completely while I was sitting in it and the remote would not function properly at all). I was upside down (head on the floor feet in the air) and would have broken my neck getting off of the broken chair had I been alone. The tech (from the dealer not Golden) called Golden and told them about the catastrophic failure and asked when a replacement chair could be expected. When Golden finally responded they stated they would not replace the chair, they would sent a part to fix it. On 9/29/2022 the tech (from the dealer not Golden) came out and replaced the part. The chair was not, however, full fixed. It makes a huge thump when going into the "SIT" position, the remote does not work as it is supposed to, and "resetting" it via the remote does not work. On 9/30/2022 the tech (from the dealer, not Golden) came out to confirm that the chair is still not working properly (it's broken) and has repeatedly tried to contact Golden regarding a replacement. Golden has ignored the tech. Supposedly a Golden rep is supposed to come out to my home and see the chair, but to date has not communicated with the dealer, so we are still waiting. FED UP!!!

  Business Response

  Date: 10/25/2022

  Good Morning,

  On behalf of Golden, I am very sorry to hear this and thankfully *********, you were not injured. I will give you a call today to reveiw this with you and hopefully get you squared away .

  Thank you and Thank You for your patience.

  Ed D************

  Director of Customer Support Services

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I was contacted by Golden Technologies this morning and they told me they are going to replace the chair as I stated that was my desired outcome of this complaint.

  The complaint will be fully resolved when I have received the replacement.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 8-12-2022, we bought for my husband a Golden ********* lift recliner. He is totally disabled with a paralyzed diaphram, severe osteo arthritis in his neck and back and advanced polyneurapathy. He must be in the chair day and night. Because the lumbar support is too high, the neck support too high, and the arms too far apart, new and more-severe back and neck pains, different than any he experienced before, have beset my husband, requiring medical intervention. We bought the chair at ************************ ******** in Gresham, OR. Staff failed to measure the fit of the above supports. They saw my husband, and his situation was explained.. They should have exercised proper care, measurements, to ensure that the chair would fit him and not harm him. He cannot continue to use the chair. They tell us that the chair Is two weeks past the return date, and they will only take the chair on consignment and give us 65% of the proceeds which would give us less than half, given what they'd sell it for, of what we paid. My husband will turn 80 next month, and we cannot afford such a loss. The chair is as new because we bought a full cover for it immediately after purchase. We did nothing wrong here and feel that we should have been ably to rely on sellers of medical equipment to attend to customers with more care. $1,799.00 is more than we can stand to lose.

  Business Response

  Date: 10/04/2022

  Good Morning,

  I will contact the dealer on behalf of *************** and review this complaint with them.

  Thank you,

  Ed D********

  Customer Answer

  Date: 10/21/2022

  *******, we are unable to figure out how to respond to your 10/14/22 email and update your website to advise that this case was closed to our satisfaction. The dealer, ******'s, fully refunded us for the chair in question. We sent in a ticket #47NFM to correct an error in the resolution, but haven't had any reply. Please advise.

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Golden Technologies lift chair recliner from *******.com on 4/17/22 (Order **********) that was delivered on 4/22/22. I contacted Golden Technologies customer service on 8/17/22 to detail a problem I was having with the left side arm rest of the lift chair. The left side padded armrest is slipping and fabric resting on the top of the sideboard of the lift chair. Therefore, my left arm and elbow rest on the top of the hardwood panel. They suggested contacting a 3rd party to repair the chair or contact *******. I sent an email to ******* customer service detailing chair model, serial number, the current problem, as well as a photograph of the area. After several emails from various representatives, they requested another photograph showing the rip in the material. As previously detailed verbally and in emails, there is no rip and its a manufacturing issue of the padded armrest slipping.After several emails regarding the issue, on 8/24/22 I was told via ******* that Per Golden, a tech would need to order and install replacement arms. The cost per visit would be $150 - $200 approximately and asked how I would like to proceed. My response was absolutely NOT. It is unbelievable that a chair that is less than four months old and costing more than $2100, that I should invest more money into what is clearly a poor manufacturing process of the chair.Since there has been no contact to my 8/24/22 reply, I request one of the following solutionsat no charge, replace the left arm panel or replace the chair.

  Business Response

  Date: 08/29/2022

  Good Morning,

  I will have our Tech Service Department call and speak with ********************* to review details and determine the appropriate way to resolve.

  Thank you,

  Ed D**********

  Director of Customer Support Services

  Customer Answer

  Date: 08/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  problem not resolved and no contact
  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022. My mom sold her old recliners to purchase a new lift chair to live the rest of her days in and after much research we chose a Golden. Mainly because she could get a leg extension which she's always wanted because of her height- her feet, ankles & heels, have always gone beyond the foot rest which has caused her pain. We found the chair at *************** in Palm Desert, CA. We found the chair she wanted, but they did not have a sample of the chair with a leg extension for her to try out but the sales person assured us that it would meet the length we desired to support her feet. So we paid extra for the leg extension and after $3000 & about a month later, we get the chair. Mom tried out the leg extension and, while it does extend beyond the foot rest, her feet do not touch the extension at all! We reached out to ***, the sales manager at At-home Medical and sent the images to her. She said she would have to reach out to her rep with Golden to see what could be done. This process took about a month as well. She finally responded after many attempts to reach her saying that the rep said "it's supposed to be that way so the heels and feet of the elderly would not get sores by touching the extension." Seriously?!? So it's okay for her **** and back to get sores because they touch the chair but not the heels or feet? That's an unacceptable answer. Why pay extra for an extension that doesn't work!?!*** offered to refund 1/2 the cost of the extension. I was not happy. So I reached out to you via your ******** page and the person responding told me that I had to communicate through the store with whom we purchased from. I told them that I had contacted her and what their rep told our sales person, but they never responded back. We would really like to get this fixed.

  Business Response

  Date: 08/29/2022

  Good Afternoon, 

  Regarding the attached complaint, it should be noted that one of the guidelines used when fitting someone in a lift chair, is that their heels are OFF of the footboard.

  In this case the foortest extension, according to the pictures, is not a good fit for this customer.

  We will be in contact with the dealer to resolve this issue.

  Thank you,

  Ed D********

  Director of Customer Support Services

  Customer Answer

  Date: 09/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Contingent on getting the chair repaired, replaced, or refunded, we will accept their response for now. Thank you for hellping
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Golden Lift chair 9/17/21, still under warrantee, had power go out of handset in June, had to go thru their subcompany, *************, was told 2-5 business days to get after not being able to either reach them or leaving messages with no return answers *************), ************* found out 3 weeks later that part was sent to retail outlet, WSR/Golden Technologies never told me part was going to store. Also charged me ***** for shipping and handling which I paid by credit card, to find out from retail store THEY got part without having to pay anything cuz still under warrantee. ***/Golden barely will communicate with me with insufficient info as far as procedure to even get the piece. Today after just having someone fix my chair about 3 days ago, I received a duplicate text saying the part was in and again I would receive a duplicate handset that I don't need. I texted them back that I got a duplicate message and to cancel sending this part, again. Today I received the duplicate part thru ***.I am totality disabled in my back, bought this product from a store whose customers are disabled. I went 3 weeks without a decent night's sleep cuz of their problems. Possible problems on their part helping disabled customers?

  Business Response

  Date: 08/01/2022

  Good Afternoon,

  First, we apologize for any inconvenience for ************************* regarding getting her warranty part.

  The part is covered under warranty and the shipping is covered for one year.

  *** will be in contact with ************************* to review any handling charges.

  Regarding the duplicate part, can ************************* please confirm that it came from Golden?

  Thank you,

   Ed D********

  Customer Answer

  Date: 10/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  This complaint has not been resolved. I have still not received any communication from the business. All I want is my money back.

  Regards,
  
  
  
  ***** **********

  Business Response

  Date: 10/06/2022

  Good Afternoon,

  I did try contacting ***** and left a voice message. *** did s/w ***** today and this issue has been resolved.

   Thank you,

   Ed D*******