Business Profile

Cable TVs

Blue Ridge Cable Technologies, Inc

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Complaints

This profile includes complaints for Blue Ridge Cable Technologies, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

29 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blue Ridge is engaging in deceptive practices. They charge excessive illegal fees close to $172, and they are refusing to honor our contract for one year of service at $29.99/month. They were charging me $29.99/month for internet access starting in July 2024. That was a one year rate, starting in July 2024 for 12 months. According to the terms, the rate was locked in for a year. It was set to expire June 2025 or July 2025.They stopped auto-charging me in March 2024 without my knowledge/permission and did not notify me. Blue Ridge disconnected my service without notifying me in April 2025. I found out about the issue on May 7, 2025. On that date I called them immediately and when I went to rectify it, they wanted to charged me $171.00. I asked them to waive the late fees and they agreed, charging me about $92.15, which was equal to the three months that I missed on May 7, 2025. They told me I was up to date and that I was good through the month of May. I was under the belief that I was charged for the three months that were missed: March, April, and May 2025. I went to my billing page and they informed me that I now owed another $100 plus $57 through May 2025. But they are also now saying I still owe another $171. They are not telling me why! They are also now refusing to honor the $29/month. They want to charge me $50/month but I told them I cannot afford that. I believe they removed me from the contract incorrectly. They did not call me about the disconnect. The contract specifically says that it is good for 12 months and now they are refusing to honor that monthly amount. They already charged me $92 and they are now charging me an additional $171. It's not right for them to do this and according to their own terms, I am still eligible for the 12 months of $29.99.The issue is that I would cancel the service but this is a rural area and there are not any other providers I can go to for internet.
Business Response
Date: 05/22/2025
Attached is our response to Ms. ********* complaint.
Thank you.
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For no apparent reason the company changed their cable boxes to include a router and a box for each TV one TV works perfectly all the time the other TV box, several times a day, will disconnect itself from the internet for anywhere from 5 to ******************************************************************************************************************* equipment that works. My TV and my equipment works fine and it worked fine before they changed their equipment there is nothing wrong with my equipment. Thank you in advance
Business Response
Date: 01/31/2025
Attached is our response.
Thank you.
Customer Answer
Date: 02/10/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22864600

I am rejecting this response because: they changed out the system that worked and put a new weaker system in with the intention of renting routers

Regards,

**** ********
Initial Complaint
Date:01/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I originally signed up for the gigabit speed service (July 2021) I was told that I would need new equipment, I could either purchase my own equipment or I could rent it. I said I would like to purchase my equipment. I was charged $139.95 for equipment on my first bill for 2 eeros and a modem.I recently canceled my service with blue ridge and they are telling me I don't own the equipment and they have locked them out saying I need to return the eeros and modem as they are property of blue ridge. I called support with my paper bill in hand explaining that I purchased my equipment and read them the bill and they say they have no record of it. I also came to find out that they have been charging me an additional $10 a month for renting the equipment that I purchased.
Business Response
Date: 01/21/2025
I have attached the response to Mr. ********* complaint. Thanks and have a great day!
Customer Answer
Date: 01/27/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22807071

I am rejecting this response because: I was told when I signed up for the service that I would be purchasing my equipment. There was no mention of leasing equipment after a promotional period, the only reason the equipment was return was because they threatened me with fines. I would like reimbursement for the purchase of new equipment.

Regards,

****** *******

Business Response
Date: 02/14/2025
I hope you are doing well. Here is our rebuttal response to the complaint. Thanks and have a great day!
Initial Complaint
Date:01/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill yesterday stating I had an overdue bill and to contact them. So.i did today after they had shut us off with no warning. Contracted them and they say the bill is the warning. I also received the bill later in the evening in my email. So contacting had to wait till morning. I don't understand how they can shut off with out proper warning. A bill is a bill not a shut off notice.
Business Response
Date: 01/21/2025
Attached is our response to Ms. ****** complaint.
Thank you.
Customer Answer
Date: 01/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22790128

I am rejecting this response because: I do not get a paper bill I went paperless. Nowhere on the ******* did it say pay this or your service will be interupted. I am also NOT paying for January because I have not had the internet in January. Also if it was an issue of me having a back bill why if it continued to be overdue every month was it left on for all of those months?? On top of that there have been issues with the internet on and off that yes I should have compained about but I left it alone because at that point at least we had something so that's on me. There should be a plain and simple shut off notice any other utility sends you a paper bill in the mail regardless of if you are paperless or not that says you have so many days to pay or it will be shut off.

Regards,

******* ****

Business Response
Date: 02/03/2025
Hello,
I have attached our response to this complaint. thanks and have a great day!
Initial Complaint
Date:11/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi. I have two accounts with this company one for phone service and one for internet. I am a struggling family on welfare and I have past due bills in soon to be suspension notices. I called to set up date to pay said bills. One being this Friday the 29th (November) when my daughter gets paid for the phone service and it's in a soft suspension in which I didn't know when that was to happen and they tell me I can't set something up. I was told it's due to be disconnected fully on the 28 (thanksgiving). So if that happens I will not only have to pay past due bills but a reconnect fee. I wanted to set up to pay on the 29th. They say can't do anything. After this I was going to talk to them about the other bill to set up that arrangement for Dec 3 when I get paid from ss. I'm a customer wanting to pay and set something up to avoid anymore costs (reconnect fee) before it gets fully s*** off and they claim to not be able to help. There are people out there who are on fixed incomes, have unexpected things etc and they want their money but not willing to help a consumer to be able to pay without any further fees.
Business Response
Date: 12/07/2024
Hello,
We have attached our response to this complaint. Thank you and have a great day!
Initial Complaint
Date:11/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just about every night the internet goes down between 7 and 9. I have contacted my neighbors and it the same situation for them. Frustrating since it interrupts news and shows going on.
Business Response
Date: 11/21/2024
Attached is our response.
Thank you.
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ongoing issues with internet service. I started issuing complaints in May 2024 and the issues persist to present (Sept 2024)I have had multiple techs out who have changed and checked all my equipment. First tech - reviewed and replaced my modem with new equipment Second tech - replaced all lines in my house with new Third tech - replaced all lines from my house to the road with new Fourth tech - checked the box at the road and all my new equip - stated he thought the issue was in the line on the road somewhere and was going to 'escalate to maintenance' Fifth tech - rechecked all my stuff and said my modem was dropping Sixth tech - said it was all good but issues would be up the road Etc. this continued .... from May to now. All in between constant chats and drops in the service I am still paying for monthly at *****/month I want my service fixed and I want credit to my account issued without a fight monthly until it is.
Business Response
Date: 09/24/2024
Attached is our response to Mr. ******** complaint.
Thank you.
Customer Answer
Date: 09/24/2024
It's only been a few days, I would like this left open for 14 days to allow monitoring of this service before I close this officially.
Customer Answer
Date: 10/04/2024
Hello
I didn't see where I was supposed to respond.... this is still an issue.
Business Response
Date: 10/18/2024
Attached is our response to Ms. ******** rebuttal.
Thank you.
Customer Answer
Date: 10/18/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22264295

I am rejecting this response because:

I continue to send emails to the Tek two level email address as my service continues to drop. My equipment is up-to-date and everything that I could do in my power has been done. I will continue to do whatever Ridge calls me and ask me to do to improve my service.

Regards,

***** ******

Business Response
Date: 10/29/2024
Hello,
Attached is our response to Ms. ******** 2nd rebuttal.
Thank you.
Customer Answer
Date: 10/30/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22264295

I am rejecting this response because:
In Blue Ridge's letter it states I gave a specific date for this 'swap' and I did not.
Ive had multiple tech appts on several occasions, where all my equipment was 'checked' including the eero that is now 'causing the issue'. Unfortunately, the window for a service appointment is hours long, so it is nearly impossible for me to pinpoint when I will be taking unpaid time off for this appointment and for how many hours that will be. In addition, yes, I have a purebred German Shepherd, who is very territorial and has a hard time with strange people in my house. So, to have yet another person enter my home, it's extremely inconvenient, to say the least.
I offered to take my equipment to a site to exchange it. I will absolutely do that, I just need time to be able to stop working, more unpaid time off, during the day, when the office is open for me to do so. I went to the ********* office twice and they were closed. I will attempt this again. Issues are still here and I will continue to email the level 2 email when they arise.

Regards,

***** ******

Business Response
Date: 11/22/2024
Attached is our response to Ms. ******** latest rebuttal. We apologize for the delay.
Thank you.
Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 29th-July 23rd. Initially started with having internet speed problems. They had to schedule a technician and could not adequately communicate their rules and regulations. After they canceled my appointment because I was not present, they were unable to get a technician there in a timely manner of when I was there. When speaking with customer service, they will frequently put you on hold for 10,15 or even 30 minutes at a time. About 50% of the time would not be able to transfer to supervisor. They would indicate that a supervisor would call me in a 24 to 48 hour time frame, but did not do this and it was upwards of 72 hours.
Business Response
Date: 08/06/2024
Attached is our response to ************************** complaint.
Thank you.
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had to have a technician out to our home yet again on 6/14 for internet dropping. The technician took photos to prove our internet was considerably less than the 1.2 g we are being charged for since February. When we asked to have a supervisor review those photos as well as credit due the internet usage we were told that the tech supervisor put in our account that we were using a faulty Ethernet cord on purpose to receive a credit. We have had techs out to our home at any given time for hours upon hours all to have them say they cant figure out the issues. The head tech that made that repulsive accusation about us has been in our home previous times and has been known to bash his own company he works for as well as their customer support and equipment. After looking further there are complaint after complaint against blue ridge for the very same thing they are doing to us. I have been over charged for internet since February and they refuse to do anything about it. When you try to get to upper management no one will return our calls to listen to the never ending issues we have been having. When you ask to speak to corporate you get rerouted all over PA as well as **********. We believe the tech lied when he returned to the office in Friday claiming we requested he put in all new equipment when in fact he suggested all the replacements of equipment himself. And mysteriously all his photos are now non existent. He also left a huge mess all over the floor from him drilling through my wall. He just covered it up with our cat tower. Blue Ridge has definitely gone down hill in a big way as far as customer service and product knowledge by their techs. This statement shows in their many, many negative reviews. I also found out today they never removed our charges for equipment from years ago. That is also one of the major complaints against them in reviews. People have returned equipment but still have an outstanding balance as per Blue Ridge.
Business Response
Date: 07/05/2024
Attached is our response to ************************ complaint.
Thank you.
Customer Answer
Date: 07/08/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21880599

I am rejecting this response because:
There are many lies noted in their reply. 1. A lose EThernet cord was never MENTIONED as an issue by ***** the tech who arrived on June 14th. As well as items not plugged into surge protector, they were never plugged into a surge protector but into an extension cord which as per **** the supervisor he said that was ok to have when he was here on one of his previous visits. On another one of ***** previous visits after experiencing internet issues yet again a Tier 2 technician advised us to unplug one of the eeros as they felt having 3 (which was requested and installed by **** on yet another previous visit) that they were interfering with each other until the tech arrived. The scheduled tech was then supposed to call the Tier 2 tech to work together to try and solve the issue. However, when **** arrived he was very nasty and accusatory as to why the eero was unplugged by us until we informed him we were instructed to do so by a Tier 2 tech. Where in turn then **** started saying the techs on the phone are stupid, they know nothing and to never ever unplug and plug back in your equipment which is what is recommended anytime you call in with an issue. It states right on their hold message that most problems can be corrected by unplugging and plugging back in your equipment. But then they act all accusatory if you take the action they are telling you to do. Like you are deliberately messing with equipment. He then went on to insult and berate the Blue Ridge customer call center as well as the very equipment he was placing in our home. 2. We NEVER requested all the equipment be replaced by ***** on this most recent visit 3. Pictures do not lie, that mess was left on my floor by that technician cable install. The tech also DID indeed take pictures showing the lag in internet speed for as he stated The last 17 weeks We also immediately called Blue Ridge when he left to ensure that once the tech got back to the office that those photos he took were shared with upper management. We spoke to ****** in the **************** 4. The accusatory information placed in our account was read word for word by their account specialist and she stated **** reported we were using a faulty Ethernet cord to obtain credit 5. Theyre stating we reported on our recent June visit that we are claiming we have had issues since February but are just calling in now that is a lie as well. THEIR technician stated the length of time our internet has been slow. We started calling in with issues in late May early June and also explained it started when my son came home from school in May and has been using more devices. We absolutely did start calling in May to report service interruptions. The TECHNICIAN stated it was not at the 1.2g we are paying for as far back as February. 6. The supervisor tech **** who was the tech who had previously always come out to our home which my son was told by the tech no longer worked in that **** when my son stated **** knows how much trouble we have had previously due to constant signal issues never ever got on the phone after our last tech visit on June 14th that is another lie. 7. In regard to equipment not returned yes we have located one piece that was unfortunately behind a refrigerator in our garage, however they are also billing on this old account an additional ****** that several of their representatives states does not add up. The supervisor of collections just stated its for monthly services, no breakdown what so ever. We were told of this back balance only after our June 14 tech visit trying to get to speak to a supervisor. A representative stated he felt they might be refusing credit for lagging internet because of a back balance. WE then contacted collections as we believed there shouldnt be a balance as equipment and a payment was made on 10/29/2020. Since we have brought the attention of this back balance to Blue Ridge they have NOT been willing or able to provide service dates to justify the outstanding bill and a payment made on 10/29/2020 has also mysteriously not been applied to my account. This information has been supplied as per several Blue Ridge **************** reps we have spoken to about it. They have now sent a letter on 7/3/2024 stating that if this back balance on my old closed account which had been written off which is not even accurate and no contact in reference to this account has been made since 2019 is not paid by July 11th they will be interrupting our current service until it is paid. With again no breakdown of service charges. This current service which they have installed as of 2021 then came back here once again to install cable and never again once mentioned anything about a back balance. As per suoervisior ****** that was not our fault they never mentioned any previous balance when we started a new account under my husbands name. They are not giving us a chance to do any research or collect our proof as to when our service was disconnected and show proof of another carrier start date. 8. We have 17 calls in to Blue Ridge to speak to upper management and have had some supervisors call back explaining that they agree we are being treated unfairly and they will get back to us only to then wind up with a call from the supervisor of our local office asking if we are having internet problems and basically shutting us out of receiving any escalated help. We have never after several requests received a call back from the the gentlemen referenced in their response. This company is in the habit of twisting and misconstruing information. It shows in their many, many negative reviews with the better business bureau as well as other business review forums.

Regards,

*****************************
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against blue ridge cable regarding their refusal to unlock my eero devices, which I purchased independently from Amazon.**Details of the Complaint:**1. **Purchase and Installation**: - On February 12, 2021, I purchased an Amazon eero Pro 6 tri-band mesh Wi-Fi 6 router from ****** (Order Number: 112-8224683-0836215). I have attached a copy of the receipt for verification. Blue ridge cable sent a technician to my home to set up my internet service and the eero devices. During the installation, the technician registered the devices to [******************** Company Name] without my knowledge.2. **Issue**: - Recently, I contacted blue ride to request unlocking the eero devices. Despite providing proof of purchase, they refused to unlock the devices, claiming they belong to them. - I provided all necessary documentation, including the purchase receipt, but the company requested the serial numbers, which were not listed on my receipt. I located the serial numbers directly on the devices and provided them to [Cable Company Name], but they still refused to unlock them.3. **Impact**: - This refusal prevents me from using the devices I rightfully own as I see fit and has caused significant inconvenience.**Resolution Sought**:I am seeking the BBB's assistance in resolving this matter. Specifically, I request that blue ridge acknowledge my ownership of the eero devices based on the provided proof of purchase and the serial numbers, and proceed to unlock them immediately on top of all the I found out that they where charging me for the rental of the device that I own
Business Response
Date: 06/20/2024
Attached is our response to ********************** complaint.
Thank you.

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Blue Ridge Cable Technologies, Inc is NOT a BBB Accredited Business.