Complaints

This profile includes complaints for Dr. M. Morse Michels, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dr. M. Morse Michels, PC has 2 locations, listed below.

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  Dr. M. Morse Michels, PC

  963 Montgomery Ave Penn Valley, PA 19072-1501

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  Dr. M. Morse Michels, PC

  2218 State Rd Drexel Hill, PA 19026-1501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Office made new prescription lenses incorrectly. The front desk person, not knowledgeable at all took my progressive prescription and placed an order, on MAy 16th. No measurements were taken nor double-checked my prescription for progressive lenses. A week later, on May 25th, I picked up my glasses and within the next 2 days, I realized that the lenses are incorrect and that I can't wear them. I paid $330.00 for lenses that I cant use. I spoke with the office on May 31st and insisted that I go back to my ophthalmologist. On June 1st I saw my ophthalmologist who examined the new lenses and my vision again and concluded that the lenses were made incorrectly, they were not centered correctly. I returned to Dr. Michels office 2 days later and requested to redo the lenses. The optometrist and the same front desk were there as well at Dr. Michels. Dr. Michels didn't come out of his office to address the issue. In the office, the optometrist, Stacy was very hostile with me, she yelled, and defended herself blaming the prescription, she started to take between pupils' measurements. She failed to respond to my questions about why she was not present when I placed an order, why measurements were not taken at that time as well why she was not in the office and delegated that responsibility to the less educated co-worker. Why concerns about the prescription were not raised at the time of placing the order. She continued to yell something irrelevant. The insurance has been notified. This office should be shut down. Their qualifications are questionable, their professionalism doesn't exist. Total incompetence was observed and experienced. The prescription is correct, they lack qualifications and knowledge. The optometry board and association will be notified about this vexing experience. The office should refund my money, $330.00 in full and apologize for wasting my time and for their unprofessional behavior.