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Business Profile

Heating and Air Conditioning

Balbi Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Balbi Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Balbi Heating and Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Balbi Mechanical via ***** on 7/10/2024 to complete a deck renovation and placed a deposit of $2500.00 on 7/10/2024 for construction to begin late September. Unfortunate circumstances occurred with a job I was expecting to get and did not. I contacted ***** from Balbi Mechanical on Sunday 8/25/2024 to inform him of my situation. He stated that he would return the materials on Thursday 8/29/2024 and he would contact me regarding restocking fee. I attempted to contact ***** on 8/30, 8/31, 9/1, and 9/2 about the status of the return of supplies and restocking fee. ***** finally reached out to me on 9/4 to inform me that he was charged $50 for restocking fee and 3% for the credit card fee. I agreed to paying the $50 restocking fee as well as $75 for the credit card processing fee for a return of $2375.00 to go back in my credit card. ***** ensured me that the office would return the money to the card on Thursday 9/5 and if they were unsuccessful he would bring a check to my home. I reached out to ***** on Monday 9/9 to see if the office was successful in submitting the return as I did not get a check from him over the weekend. ***** responded that the office was successful in completing that return. I checked my account everyday without receipt of the refund. I contacted my bank and they stated refunds usually comes thru within 3-5 days. I attempted to reach out again to ***** without success.

      Business Response

      Date: 10/03/2024

      Miss **** requested a refund for her project. We agreed on an amount of $2375. Miss **** requested that i get her a certified bank check by September 20th 2024. We hand delivered a check to miss **** on September 19th 2024. At the same time Miss **** requested a check from us she initiated a dispute with her bank regarding the original deposit via bank card. Miss **** received the check for $2375 and her original deposit back for $2500, so she currently is in possession of $4875 of our money. She has told us that she withdrew the dispute from her bank but my merchant services said it is not withdrawn and i still don't have my money back from her as of October 3 2024.  

      Customer Answer

      Date: 10/15/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22279171

      I am rejecting this response because:
      The bank dispute was not initiated after I received the check from Mr. **** on 9/19/2024 but initiated on 9/13/2024.  Documents were given to the ******************** as Mr. ********************** attempted to press criminal charges against me for taking legal routes to have my money returned to me.  After an investigation and all documents submitted to Mr. **********************, the police informed him that criminal charges would not be filed as it was not a crime to file a bank dispute and that Ive taken all legal avenues to have my funds returned.  The ******************************* also revealed that Mr. ********************** works with a 3rd contracting banking system in which they are holding his funds that were indeed returned to him by *************** for up to 90 days.  The ******************************* stated that he will now have to contact his bank to receive his funds prior to the time frame he was given.  The case can be closed by the BBB from my end. 
      I appreciate all that you do for consumers. 


      Regards,

      ******** ****








    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Balbi Mechanical received our deposit on 11/3/2023. They have failed to complete any part of the job to the standard stated in the contract. Our walk-in floors have peeled up multiple times. Our walk-in ceiling is falling down due to incompetence from this contractor. He never installed a steel door on this walk-in which is also promised in the contract. The brewery install is only half way complete and he did not use materials stated in contract. He installed cheaper insulation and has constantly come up with lies on why these jobs have taken so long. He has continuously lied on the hours he has spent on this job. He has promised us three different deadlines and never came through on any of them. It is now 7/23 and the job is still not complete.

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are having trouble with the contractor who is in charge of installing our beer walk-in and our brewery tanks. We sent him a deposit November 3rd and in a email chain he said it would be about three weeks of work. The project has dragged on since then. He eventually promised us all the work would be done January 31st. Not much progress has been made in the past 6 weeks. At this point, we have paid him $23,815 of the $33,530. We have paid him full for the walk-in fridge that is still not operational. We have paid half of the total for the brewery installation which he has barely started.

      Business Response

      Date: 03/20/2024

      Situation between the client and my company has been resolved and work is continuing on as planned. 

      Customer Answer

      Date: 04/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    Balbi Heating and Cooling is NOT a BBB Accredited Business.

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