Complaints

This profile includes complaints for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

• 

  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the service on 7/23/22 and felt pressured into doing so. I looked at their reviews afterwards and attempted to cancel service on 7/24/22. After back and forth emails, they agreed to process a refund of me 7/26/22. It's a month later and I've still not been credited my $90 fee. At this point I believe it is unlawful to be holding onto my funds.

  Business Response

  Date: 09/12/2022

  There is a refund process starting with requesting, approval and then the refund is processed so it does take several weeks.  The refund has since been processed and the complaint resolved.

  Customer Answer

  Date: 09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should be noted that they dragged their feet on the refund process.  They didn't refund me until after I submitted this complaint and threatened legal action.
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/31/2022 I contracted with Whitetail Disposal for residential service starting 07/01/2022 for $82.25, which they promptly billed my ******** card. Containers were supposed to be delivered by 06/29/2022 according to a representative, they were not. My pick-up day was 07/07/2022; I did not receive my containers by the 5th, so I canceled my contract and requested a refund. Their representative told me that would not be a problem & they would credit my card. Today is 08/10/2022 & my card has not been credited even though the several calls I made; I was assured the payment is on the way.

  Business Response

  Date: 09/12/2022

  I am sorry for any inconvenience to the customer but there is a refund process and it does take a period of time before it is refunded.  The request gets submitted, then gets approved and then gets submitted for the refund to be processed.  Since the complaint was submitted, the refund has been processed and the complaint has been resolved.

  Customer Answer

  Date: 09/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Whitetail Disposal on July 13, 2022 to remove a broken chest freezer. I was charged at that time, $65 for the service. I was told they would pick the freezer up on July 15. They never showed. When I called back, they apologized for the issue, and rescheduled the pick up for July 22. They never showed. I called back, they apologized, and rescheduled the pick up for July 27. They never showed. I'm currently waiting for them to call me back and tell me another lie on when they will pick up the freezer. It's ridiculous that a company willingly takes your money and then never delivers on the service promised. On top of this we are selling our house and have moved out. So we have to enlist a friend to drive by and see if the freezer has been picked up. So now they are wasting his time too.I would like for them to actually DELIVER on the service for which they were paid. I would also like a partial refund for all of my time and energy spent speaking to their customer support on 3 separate occasions. A partial refund of $30 would help make up for all my wasted time. Or refund my money so that someone more reliable, competent, and honest can pick up the freezer.

  Business Response

  Date: 08/25/2022

  Whitetail Disposal **** apologizes to the customer for the inconvenience!  **************** did consistently reschedule unfortunately Whitetail had a driver call out causing the route to be delayed.  The Freezer has been picked.  Whitetail Disposal **** reached out to the customer to apologize and the complaint has been resolved.

  Customer Answer

  Date: 09/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several weeks of contacting the company I finally got a reply for a large bulk pick up at my property. I have two large items that I need to get rid of and they told me that one would be picked up on 22 July and the second on 29 July. They said to allow an extra 24 hours after the scheduled pick up of the material. The material, a small couch is still sitting out front 72 hours later with no contact or response from the company. The customer service at this company is absolutely disgraceful and they obviously lied to me about picking up the couch and mattress on the 29th

  Business Response

  Date: 08/22/2022

  Customer Service did not lie, they were simply stating what dates were in the system for the scheduled pick up of the 2 items on the cutomer's account.  Unfortunately at the time, we had some drivers call out which caused the pickup dates to be delayed.  According to the schedule, the sofa was picked up on July 26th and the mattress and boxspring were picked up on August 1st.  Whitetail Disposal Inc. apologizes for the delay and the inconvenience to the customer.

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False and fraudulent pricing

  Business Response

  Date: 08/22/2022

  Whitetail Disposal Inc. offered at the time, one year guaranteed at the sign up rate and 1 year of complimentary recycling.  WD has held the line, cutting costs in all business segments hoping the market would revert as many times markets do so.   The market changed from receiving some compensation to having no compensation to paying to move recycle and now paying more than actual trash.  Unfortunately recycling cost and operating costs have continued to accelerated, forcing Whitetail to increase their costs and having to charge for recycling.  I am sorry for any misunderstanding or incovenience to the customer.       

  Customer Answer

  Date: 09/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  There was no misunderstanding when I was told verbally on the phone price was guaranteed 
  
  Regards,
  
  ******** ******
  

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for trash collection... paid cash with walking sales rep in May. Service was to start in July. Received invoice in June. I replied to company explaining I already paid cash. They informed me to ignore the invoice. I received an invoice 07/13, which includes a late fee. The company has yet to actually collect my trash at this point. I attempt to email & call the company, emails go unanswered. Initial call was 45 min wait. I tried to call again - another hold of 6 minutes before I can talk to a manager about a refund. She says they can "waive" late fee and cancellation fee. Well I was never Late so no fee to waive. Also they have yet to pick up my trash and complete their portion of the contract. So no cancellation fee should apply. Say they will not refund my cash payment despite not actually receiving ANY SERVICE.... I was transferred to another manager's voicemail... and no calls back...

  Business Response

  Date: 07/27/2022

  Unfortunately the statements were processed before the cash payment was applied.  The notes did indicate that the sales person took cash payment and it was received and applied to the account.  Whitetail Disposal Inc cans were delivered prior to start date.  Customer was missed the first week which was delayed a day due to 4th of July because the road was closed when the truck went through.  I apologize for the inconvenience to the customer but it looks according to Whitetail records that trash and recycling are getting picked up and the issue has been resolved. 

• Initial Complaint

  Date:07/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2020 I notified Whitetail Disposal that I wished to discontinue services for the time-being and they agreed to put my account on "hiatus". At that time I had a zero balance. I was paid through June 2020 with Whitetail Disposal. Since then, Whitetail Disposal has continued to charge me quarterly, even though they have not picked up any trash from my residence. I have been in contact with them on multiple occasions since July 2020 to notify them of their error, and even asked them to escalate my request to a manager at Whitetail- to which they refused. I also asked them on multiple occasions to mark this debt as disputed. I was told that they can not do that. I would like Whitetail Disposal to credit my account for all of the mischarged fees dating back to July 2020 and to correct any misreported information that may have been submitted to any credit agencies. My Whitetail Disposal Customer Number ********* *.

  Business Response

  Date: 07/27/2022

  The account is with a collection agency and not longer being handled by Whitetail Disposal Inc.

• Initial Complaint

  Date:06/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently moved to a new address. The previous owners used Whitetail disposal for their weekly garbage pick up. We made settlement on the house on Monday, June 13 and at settlement, we were told the Whitetail bins would be picked up on Tuesday the 14th. The bins were not picked up, so I called Whitetail on Wednesday the 15th to find out when they were going to be picked up. During that phone call, I was promised that the bins would be picked up the following Tuesday the 21st. When the bins were not picked up on the 21st, I called again only to be told they would be picked up the following Tuesday. The person that I spoke to said she would talk to her manager and get back to me if the bins would be able to be picked up sooner. I had not heard back from Whitetail, so I called back today, June 22, to get an answer as to when the bins would be picked up. I was not okay with the bins sitting outside for another week (especially after being told twice that they were going to be picked up) and when I was told they would be picked up by next Tuesday, I asked to speak to a manager. That manager started out trying to provide help and provide a solution to the problem, but when I was speaking he continued to talk over over me. I had to raise my voice to get him to stop talking to listen to me, and then he became extremely rude. He hung up on me and now there is no solution to the problem and I feel extremely disrespected and mistreated.

  Business Response

  Date: 07/27/2022

  The previous owner's account (our customer) with Whitetail was cancelled on 6/13/22 and can pick up can take up to 2 weeks to be picked up.  THe new owner expected them picked up on 6/14/22. The new owner called to have them picked up earlier and Whitetail tried to find a way but was unable to accomodate.  The New owner called to follow up and if we did not get the cans right away she threatened that she was going to dispose of them and we notified her we would charge her for the cans if she disposed of our equipment.  According to the notes on 6/22/22, the owner was yelling and would not calm down in order to come up with a resolution. The cans were picked up on June 24, 2022.

  Customer Answer

  Date: 08/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the information shared by the business regarding the pick up dates and information told to me is untrue. I was not told that pick up could take up to two weeks - I was promised that they would be picked up by a certain date on multiple occasions and it was not followed through with. When I called to reach a solution, I had to raise my voice because the man on the phone would not let me speak. He continued to interrupt even after I politely asked for him to let me finish numerous times. Since filing this complaint, the cans have been picked up, but I am hurt by how I was treated by the company and how the blame is being put on me. I should not have raised my voice, but I should also be given the opportunity to speak without being consistently interrupted and ignored. A place of business should not treat customers in a way that they feel they need to raise their voice to be heard. 
  
  Regards,
  
  ******** *********