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Business Profile

Clothing

Anthropologie

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anthropologie has 5 locations, listed below.

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    Customer Complaints Summary

    • 362 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 7/2. I have not received the product. The item has said it was processing to ship for over a week. I contacted Anthropologie Monday July 18th to cancel this order. They still have said they could not cancel it because it was going to ship within 48 hours. It still hasn't shipped as of 7/26, 1 week later. I have contacted them 6+ times mentioning that the item appears to be stuck the processing to ship status, and been promised a resolution within 48-72 hours. The window of time has passed, and I have heard nothing from them.

      Business Response

      Date: 07/28/2022

      We were able to get the order ********** cancelled today. You should have received a cancellation email. Please note that any authorization hold that you received on your account will automatically be released within 1-3 business days.

      Customer Answer

      Date: 07/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18, I reached out to Anthropologie to let them know that our bed frame arrived broken and to get the replacement part from them (see photos attached). However, while they responded "This is something that we will need to partner with our vendor to have shipped. As soon as we have any updates on the status of this request, we will be back in touch with you. I apologize again for any inconvenience that this has caused. I hope you have a great day!" I have sent emails checking in about it, and haven't heard back. It has now been more than 2 months since we received our broken bed with no updates on the replacement.

      Business Response

      Date: 07/29/2022

      I have been working with the furniture team on the issue.  A parts request was sent back in May to the manufacturer and escalated again.  We are awaiting confirmation that it has been sent.

      Business Response

      Date: 07/29/2022

      The furniture team has reached out to client She should be good to go for now. Thank you

      Customer Answer

      Date: 08/01/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have given a small refund and promised to update me in regards to shipping/replacement of the broken bed frame part. Thank you.

      Regards,

      ***************************

    Anthropologie is NOT a BBB Accredited Business.

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